Shadow Park Inn and Suites

io: Revdex.comMRe: [redacted] To whom It may concern:'· [redacted] was a guest at the Shadow Park Inn & Suites who was paying weekly, who on May 4th was asked to leave thehotel and given a $refundThis Is the time line and refund explanation.A [redacted] was a guest staying at the hotel in room #th41t was paying by weekOn May 2, she paidfor a week at the special weekly rate of $330, regular price Is $per night for beds·BOn May 4, there was a Incident where one of the house keepers was cleaning a room on thesecond floor and a man blocked the door wayThe man was touching and rubbing his genitals on top ofhis cloth trying to close the door with the house keeper In the room.tThe house keeper was on the phone with an employee with the front desk who heard the male In theroomThe house keeper was able to make her way by the man after a couple of attemps using the excusethat she needs more cleaning supplies from the cart.DWhen the front desk employee got to the back, the house keeper told him what happened, he thenchecked the room where It was now empty ( it had been about minutes after the Incident hadhappened.) After the house keeper was able to· compose herself she Informed the front desk worker thatshe had recognized the man In the door way as the son of [redacted] She recognized him from thepast time that she had cleaned room # EThe front desk worker called Anaheim Police Department to report what happened and to get officersto come down to the hotelFThe police arrived about minutes latet and talked to the house keeperThey asked what she wantedto doShe did not want to press charges because the man is mentally Ill but she did ask that he beremoved from the hotel.GThe front desk agreed to have the [redacted] Family leave due to the fact that our employees safety isImportant as well as our guestOn average we have between 3-families staying here at a time from oneday to weeks at a timeWe could not have someone on the property like that for safety reasonsI wouldlike to men.tlon .that [redacted] and their sons was about to be kicked out in the past for the reason of havingunwanted people in the room, she asked us for another chance and we allowed her to stay underconditions"they must respect our rules"HThe police went to room #to tell the Family that they had to leave the hotelWhile letting themknow they had to leave and checking the ID's of people In the room they arrested a man, who was [redacted] 'sson, He was not the one who was part of the incident earlier.I [redacted] came down to the front desk asking why she had to leaveWhen she was told she said she didn'twant to leave and It Isn't her son and that she had been there the whole dayWhen checking the camerasshe had left twice that day and In the time frame when she left the second time It was when the Incidenthappened.JShe was told she still had to leave because the house keeper was sure It was her sonShe was then toldhow much she was going to receive which was $She was upset about the whole situation and whentrying to explain It to her she could not understand why the refund was so smallKLater on In the day she came with her daughter and her daughters boyfriend where they where tryingto flgure Ol.Jt what had happened and If they could still stay, when told no they couldn't stayThey wantedto know how much was the refundWhen told It was $they asked to speak with the manager wherethe manager also told them they could not stay and the refund was going to be $After talking withthe manager In an agreeslve way, The [redacted] asked to have the officers come back and to see thereport on the IncidentWhen the pollee got there they Informed them that no report was filed butbecause the house keeper did not want to press charges but they still had to leave.LThe [redacted] Family ended up leaving around 5:00pm or 6:15pm that night.TMhe reason why [redacted] receive $as a refund is because when you get a weekly special you arepaying for nights at a special rateWhen you decide to leave early and that you want a refund youweekly specials Is now void and you are charged by day (when getting a refund If you leave befor 12:00pmyou do not get charged for the day anything past 12:01pm and on i$ considered to be a night wheather ttbe :minutes over or 4:hours over.) She was charged for nights at $per day which came out to$Her refund was $Refund RatesNights Stayed 7Weekly Rate $$$$$$$$330Daily Rate $$$$$$$$490Refund Amount$$$$$$$We apologized to [redacted] to have to go thru any of this but here at the Shadow Park we put ourempolyees and guest safety above any amout of money and we could not have let you stayed knowing what hadhappened and know there could be a risk for tt to happen againWe regert any inconvenience you have sufferedfrom this SincerelyShadow Park Inn & Suites [redacted]

io: Revdex.comMRe: [redacted]To whom It may concern:'·[redacted] was a guest at the Shadow Park Inn & Suites who was paying weekly, who on May 4th was asked to leave thehotel and given a $120 refund. This Is the time line and refund explanation.A. [redacted]...

was a guest staying at the hotel in room #211 th41t was paying by week. On May 2, 2015 she paidfor a week at the special weekly rate of $330, regular price Is $70 per night for 2 beds·B. On May 4, 2015 there was a Incident where one of the house keepers was cleaning a room on thesecond floor and a man blocked the door way. The man was touching and rubbing his genitals on top ofhis cloth trying to close the door with the house keeper In the room.t. The house keeper was on the phone with an employee with the front desk who heard the male In theroom. The house keeper was able to make her way by the man after a couple of attemps using the excusethat she needs more cleaning supplies from the cart.D. When the front desk employee got to the back, the house keeper told him what happened, he thenchecked the room where It was now empty ( it had been about 5 minutes after the Incident hadhappened.) After the house keeper was able to· compose herself she Informed the front desk worker thatshe had recognized the man In the door way as the son of [redacted]. She recognized him from thepast time that she had cleaned room # 211. E. The front desk worker called Anaheim Police Department to report what happened and to get officersto come down to the hotelF. The police arrived about 20 minutes latet and talked to the house keeper. They asked what she wantedto do. She did not want to press charges because the man is mentally Ill but she did ask that he beremoved from the hotel.G. The front desk agreed to have the [redacted] Family leave due to the fact that our employees safety isImportant as well as our guest. On average we have between 3-7 families staying here at a time from oneday to weeks at a time. We could not have someone on the property like that for safety reasons. I wouldlike to men.tlon .that [redacted] and their sons was about to be kicked out in the past for the reason of havingunwanted people in the room, she asked us for another chance and we allowed her to stay underconditions. "they must respect our rules"H. The police went to room #211 to tell the Family that they had to leave the hotel. While letting themknow they had to leave and checking the I. D's of people In the room they arrested a man, who was [redacted]'sson, He was not the one who was part of the incident earlier.I. [redacted] came down to the front desk asking why she had to leave. When she was told she said she didn'twant to leave and It Isn't her son and that she had been there the whole day. When checking the camerasshe had left twice that day and In the time frame when she left the second time It was when the Incidenthappened.J. She was told she still had to leave because the house keeper was sure It was her son. She was then toldhow much she was going to receive which was $120. She was upset about the whole situation and whentrying to explain It to her she could not understand why the refund was so small.
K. Later on In the day she came with her daughter and her daughters boyfriend where they where tryingto flgure Ol.Jt what had happened and If they could still stay, when told no they couldn't stay. They wantedto know how much was the refund. When told It was $120 they asked to speak with the manager wherethe manager also told them they could not stay and the refund was going to be $120. After talking withthe manager In an agreeslve way, The [redacted] asked to have the officers come back and to see thereport on the Incident. When the pollee got there they Informed them that no report was filed butbecause the house keeper did not want to press charges but they still had to leave.L. The [redacted] Family ended up leaving around 5:00pm or 6:15pm that night.TM. he reason why [redacted] receive $120 as a refund is because when you get a weekly special you arepaying for 7 nights at a special rate. When you decide to leave early and that you want a refund youweekly specials Is now void and you are charged by day (when getting a refund If you leave befor 12:00pmyou do not get charged for the day anything past 12:01pm and on i$ considered to be a night wheather ttbe :30 minutes over or 4:00 hours over.) She was charged for 3 nights at $70 per day which came out to$210. Her refund was $120.
Refund RatesNights Stayed 1 2 3 4 5 6 7Weekly Rate $330. $330 $330 $330 $330 $330 $330 $330Daily Rate $70. $70 $140 $210 $280 $350 $420 $490Refund Amount. $260 $190 $120 $50 $0 $0 $0
We apologized to [redacted] to have to go thru any of this but here at the Shadow Park we put ourempolyees and guest safety above any amout of money and we could not have let you stayed knowing what hadhappened and know there could be a risk for tt to happen again. We regert any inconvenience you have sufferedfrom this
 
SincerelyShadow Park Inn & Suites
[redacted]

Review: Me and my two sons were wrongfully kicked out from our motel that we rented for one week on saturday may 2nd 2015 for a complaint made by a maid at the shadow park inn and suites on beach and ball , anaheim california. The maid had made a complaint about being touched by a resident at the motel while cleaning the room which is not true cuz when the anaheim police department came to the motel today on monday may 4th 2015 at approximately between the hours of 1:00pm and 2:00pm to respond a call they recieved from the front clerk at the shadow park inn and suites about the complaint the maid had made, there was no report made or file that the police took in regardes to the imlication that obe of the maida at the motel made. So the motel clerk said that he talked to his manager he said to kick us out of the room and only give us 120.00$ out off the 330.00$ that we just paid on saturday may,2 2015 cuz thats how much it is for 1 week at the shadow park inn and suites. Which it was wrong that they kicknus out.anyways cuz the police didnt ask us to leave then why should the manager of the motel kick want to kick us out. And only give us 120.00$ back when we only have stayed two nights out of the week we payed for and a single night to stay at the shadow park inn and suites costs 70.00$ a night for two beds. Which would only be 140.00$ that we would have to pay for two nights. But we payed for one week at 330.00$ so where is the other 190.00$ that we should be getting back cuz they only gave us 120.00$ they were very rude also to us. Thank you for your time and I would really appreciate a response and interview with you please. Please contact me at any time night or day please. Thank you for your time. SINCERLELY [redacted]Desired Settlement: Well I payed for one week at the shadow park inn and suites which cost 330.00$ weekly. I was wrongfully kicked out from my room and was only given back 120.00$ when in cost 70.00$ a night at the motel and we only stayed 2 nights out of the week we payed on saturday may 2 2015. We should have recieved 190.00 more dollars for the rest of our weeks stay.

Business

Response:

io: Revdex.comMRe: [redacted]To whom It may concern:'·[redacted] was a guest at the Shadow Park Inn & Suites who was paying weekly, who on May 4th was asked to leave thehotel and given a $120 refund. This Is the time line and refund explanation.A. [redacted] was a guest staying at the hotel in room #211 th41t was paying by week. On May 2, 2015 she paidfor a week at the special weekly rate of $330, regular price Is $70 per night for 2 beds·B. On May 4, 2015 there was a Incident where one of the house keepers was cleaning a room on thesecond floor and a man blocked the door way. The man was touching and rubbing his genitals on top ofhis cloth trying to close the door with the house keeper In the room.t. The house keeper was on the phone with an employee with the front desk who heard the male In theroom. The house keeper was able to make her way by the man after a couple of attemps using the excusethat she needs more cleaning supplies from the cart.D. When the front desk employee got to the back, the house keeper told him what happened, he thenchecked the room where It was now empty ( it had been about 5 minutes after the Incident hadhappened.) After the house keeper was able to· compose herself she Informed the front desk worker thatshe had recognized the man In the door way as the son of [redacted]. She recognized him from thepast time that she had cleaned room # 211. E. The front desk worker called Anaheim Police Department to report what happened and to get officersto come down to the hotelF. The police arrived about 20 minutes latet and talked to the house keeper. They asked what she wantedto do. She did not want to press charges because the man is mentally Ill but she did ask that he beremoved from the hotel.G. The front desk agreed to have the [redacted] Family leave due to the fact that our employees safety isImportant as well as our guest. On average we have between 3-7 families staying here at a time from oneday to weeks at a time. We could not have someone on the property like that for safety reasons. I wouldlike to men.tlon .that [redacted] and their sons was about to be kicked out in the past for the reason of havingunwanted people in the room, she asked us for another chance and we allowed her to stay underconditions. "they must respect our rules"H. The police went to room #211 to tell the Family that they had to leave the hotel. While letting themknow they had to leave and checking the I. D's of people In the room they arrested a man, who was [redacted]'sson, He was not the one who was part of the incident earlier.I. [redacted] came down to the front desk asking why she had to leave. When she was told she said she didn'twant to leave and It Isn't her son and that she had been there the whole day. When checking the camerasshe had left twice that day and In the time frame when she left the second time It was when the Incidenthappened.J. She was told she still had to leave because the house keeper was sure It was her son. She was then toldhow much she was going to receive which was $120. She was upset about the whole situation and whentrying to explain It to her she could not understand why the refund was so small.K. Later on In the day she came with her daughter and her daughters boyfriend where they where tryingto flgure Ol.Jt what had happened and If they could still stay, when told no they couldn't stay. They wantedto know how much was the refund. When told It was $120 they asked to speak with the manager wherethe manager also told them they could not stay and the refund was going to be $120. After talking withthe manager In an agreeslve way, The [redacted] asked to have the officers come back and to see thereport on the Incident. When the pollee got there they Informed them that no report was filed butbecause the house keeper did not want to press charges but they still had to leave.L. The [redacted] Family ended up leaving around 5:00pm or 6:15pm that night.TM. he reason why [redacted] receive $120 as a refund is because when you get a weekly special you arepaying for 7 nights at a special rate. When you decide to leave early and that you want a refund youweekly specials Is now void and you are charged by day (when getting a refund If you leave befor 12:00pmyou do not get charged for the day anything past 12:01pm and on i$ considered to be a night wheather ttbe :30 minutes over or 4:00 hours over.) She was charged for 3 nights at $70 per day which came out to$210. Her refund was $120.Refund RatesNights Stayed 1 2 3 4 5 6 7Weekly Rate $330. $330 $330 $330 $330 $330 $330 $330Daily Rate $70. $70 $140 $210 $280 $350 $420 $490Refund Amount. $260 $190 $120 $50 $0 $0 $0We apologized to [redacted] to have to go thru any of this but here at the Shadow Park we put ourempolyees and guest safety above any amout of money and we could not have let you stayed knowing what hadhappened and know there could be a risk for tt to happen again. We regert any inconvenience you have sufferedfrom this SincerelyShadow Park Inn & Suites[redacted]