Shady Grove Dermatology, Laser & Vein Institute

From: Mami S*** Date: Mon, Dec 21, at 3:PMSubject: ID# ***To: ***@myRevdex.com.orgDear *** ***,I received your letter regarding the complaint that our patient *** *** *** filed against us.I have personally fully reviewed her account with
the billing companyMistakes were made and the payment was inadvertently missedThis was a complete human error and I can assure you that we have taken serious actions in house so that this mistake does not happen to our patients again.We deeply value our relationship with our patients and we are committed to providing the highest level of care and service because our patients deserve the bestWe have been in business for more than eight years in the DMV with two offices in Virginia and one in Maryland; and we want nothing but the best for our patients.This was an honest mistake on our part and will not affect in any way *** *** creditThe billing company was contacted and she will soon receive a zero balance statement as well as an apology.Should you require any additional information, please do not hesitate to contact me at any of our office locationsI am in Virginia Tuesdays, Wednesdays, and Thursdays; and in Maryland on Mondays and Fridays.Sincerely, -- Mami S***, CDC, LEED APPractice AdministratorNorthern Virginia Dermatology, Vein & Surgery Center*** *** *** *** *** Ashburn, VA *** *** *** *** ***, Warrenton, VA ***###-###-#### office ###-###-#### faxShady Grove Dermatology, Laser & Vein Institute*** *** *** *** *** *** Rockville, MD ***###-###-#### office ###-###-#### faxwww.maraghdermatology.com

From: Mami S*** Date: Mon, Dec 21, at 3:PMSubject: ID# ***To: ***@myRevdex.com.orgDear *** ***,I received your letter regarding the complaint that our patient *** *** *** filed against us.I have personally
fully reviewed her account with the billing companyMistakes were made and the payment was inadvertently missedThis was a complete human error and I can assure you that we have taken serious actions in house so that this mistake does not happen to our patients again.We deeply value our relationship with our patients and we are committed to providing the highest level of care and service because our patients deserve the bestWe have been in business for more than eight years in the DMV with two offices in Virginia and one in Maryland; and we want nothing but the best for our patients.This was an honest mistake on our part and will not affect in any way *** *** creditThe billing company was contacted and she will soon receive a zero balance statement as well as an apology.Should you require any additional information, please do not hesitate to contact me at any of our office locationsI am in Virginia Tuesdays, Wednesdays, and Thursdays; and in Maryland on Mondays and Fridays.Sincerely, -- Mami S***, CDC, LEED APPractice AdministratorNorthern Virginia Dermatology, Vein & Surgery Center*** *** *** *** *** Ashburn, VA *** *** *** *** ***, Warrenton, VA ***###-###-#### office ###-###-#### faxShady Grove Dermatology, Laser & Vein Institute*** *** *** *** *** *** Rockville, MD ***###-###-#### office ###-###-#### faxwww.maraghdermatology.com