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Shady Grove Motors

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Shady Grove Motors Reviews (2)

Review: Title of blog/Reviews: The Name Says It All "SHADY"These people are ridiculous when it comes to customer service. I purchased a car with an extended warranty and 2 years later when attempting to use the warranty, I was told by the warranty company that they had no record of my purchasing the warranty. Made several unsuccessful attempts to reach Finance Manager after being told I needed to speak directly with him. I went to dealership seeking answers to this problem. To my disbelief they were the rudest group of people I have ever encountered. They admitted to not filing the paperwork, but made no attempt to right their wrong. They propositioned me with an attempt to extort an additional $400.00 to get a warranty from a different company as they no longer had a relationship with the company that I originally paid for the warranty with. How ridiculous!!! When I refused it went further down hill. The Finance Manager then called the owner of the company and allowed me to speak with him via telephone and he was worst than the rest. He was extremely insulting and rude as well. No matter what I offered, he would not honor his/their arrangement with my original warranty. I told them to just give me back my money that I paid for the warranty. Which they refused. I am now seeking legal assistance. They are dealing in shady business and BUYERS beware!!! note: they have been holding my money for over 2 years and they owe me with interest and I will be taking them to small claims court. another note: they are operating under another legal name, which is Shady Grove Auto Inc. Please do your research before purchasing a car/warranty from this dealership. Sad thing is "how many consumers have they done this too'? You will only know if you ever attempt to use the warranty.signedAn Unsatisfied CustomerDesired Settlement: I would like for this dealership to refund the monies earmarked for the warranty with interest for the two years they have held my money. Or...they can provide a complete warranty matching that of what I paid for at no additional cost to me.

Review: I purchased a vehicle 05/04/13 and have yet to receive tags or a copy of the title. I cannot drive my vehicle and I need it for work. I went to the dealer in person to try to get this issued resolved because of the lack of response and the dealer is closed. I also was pulled over and given multiple tickets and had my vehicle towed because the information on the registration was false. The tickets were in the amount of 710 which include a tow fee of 180. When I have been able to get through to someone I always get the excuse that they are trying to get the tags but it has been over 2 months and nothing has been resolved. At the time of purchasing the vehicle I was told that the center console would be fixed and later on I was told they cannot find the console to fix it. This has been the worst experience I have ever had and I have purchased vehicle in the past. Please help me get this resolved thanksDesired Settlement: I would like to get the title on my car and be able to get my tags. When I purchased the vehicle I paid a tag and registration fee. I would also like to have the dealer reimburse me for the cost of the tickets and the tow fee of 710. I would also like to have the center console fixed as I was told when I purchased the vehicle. All of these requests I am making should have been handled without any issues from the beginning.

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Description: Auto Dealers - Used Cars

Address: 17 Fedor Ave, Gaithersburg, Maryland, United States, 20877

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