Shadyside Smiles Reviews (2)
Review: I haven't been to the dentist for a very long while first due to financial problems and then do two more financial problems. Recently I used my work insurance to go get my teeth cleaned here I was told that I have 12 cavities. Which is a whole lot! I get that. When I contacted my insurance company they toldme that they would only cover up to the cost of silver fillings for the posterior cavities (which is all I have). When I contacted the dentist again they told me that they would do the math and figure out what I would end up paying out-of-pocket for my teeth to be felt. And they eventually got back to me what the price point of 1300 something dollars. When I told them that I knew that I wouldn't be able to for that right away I'm in have to save I asked for a breakdown of what exactly the insurance companies paying and what exactly I would be paying. I gave him the reasoning that if my insurance came back later and said they refused to pay the bill then I would not have significant proof later on if I didn't receive this information that they needed to pay it.
The secretary very rudely said 'okay will where do we go from here then?' And proceeded to question me about why wanted that information. When I told her that I wasn't sure when I'd be able to for this amount of work for that much money she asked me if I plan on taking this information to other dentists in the area to see if their cost to be cheaper. And I was honest and I told her yes I was. She said 'well that information is only provided as a courtesy to you you can't use it to comparison-shop with other dentists"
Basically she denied me my own right to my medical files and a cost sheet of what exactly it cost to get my teeth fixed there
I went the next day to get my files, and was threatened with a 911 phone call as well! NEVER go here; pay attention to those yelp reviews! They tell the truth about this office!Desired Settlement: [redacted] (or [redacted]) should write a handwritten apology for for treating guess the way she does. There are multiple reviews everywhere online on every website you can find that has reviews for them that leaves one star or two just because of their billing practices, [redacted]s attitude, or somewhere in between.
Review: I have been a client of Shadyside Smiles for ~7 months and they are an in-network provider under my dental insurance. However, they have billed me out of pocket for two separate visits, both of which were covered under my insurance policy.
1. The first visit in August 2014, they received payment from the insurance company and also billed me for the entirety of the bill (double-dipping, if you will). This was rectified several months later but only after I called the insurance company to verify.
2. The second visit was in Feb 2015, they billed me for the entirety of the service, alleging that it was 'not covered' under my policy. However, again, after I checked with my insurance company, Shadyside Smiles never contacted the insurance company to verify whether the services were covered and also never attempted to bill the insurance company.
I have had dental insurance for almost 14 years and have never had to file a complaint about inaccurate billing. After asking around, I see that other clients have had similar complaints and have been inaccurately billed for services or double-billed. There is something improper going on at this office.Desired Settlement: I would like a refund for the amounts falsely billed to me.