Initial Business Response / [redacted] (4000, 11, 2015/03/26) */ Customer was asked to return incorrectly shipped items and issued a labelWe have not received it back to issue a refund Initial Consumer Rebuttal / [redacted] (4200, 13, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am returning all itemsTool Planet has sent the return label and I am in the process of packaging the items and dropping them off at ***When they are returned and the refund is issued, I will then be satisfied Final Business Response / [redacted] (4000, 17, 2015/04/20) */ XXXXXXXX message [redacted] Mon, Apr 20, at 3:PM To: [redacted] @chicago.Revdex.com.org The product was just returned to usHe was refunded in full today Sincerely, [redacted] K Web: www.toolplanet.com Phone: XXX-XXX-XXXX Note to consumer from Revdex.com: We have been informed that the refund has been processed today Please allow sufficient time to receive the refundIF, the refund is not received within weeks, please let inform us Thank you
Initial Business Response /* (1000, 8, 2014/10/18) */
*** was refunded in full on 10/via Paypal - as our container was further delayedWhat does *** want us to do?
Initial Business Response /* (1000, 8, 2015/02/28) */
Contact Name and Title: [redacted] President/Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@toolplanet.com
Customer emailed that item would be delayed due to port strike in LA. Item is still on our website. Credit card was not charged...
until item was shipped Feb 10. Item has shipped & has tracking information showing delivery on Feb 13.
Initial Business Response /* (4000, 11, 2015/03/26) */
Customer was asked to return incorrectly shipped items and issued a label. We have not received it back to issue a refund.
Initial Consumer Rebuttal /* (4200, 13, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I am returning all items. Tool Planet has sent the return label and I am in the process of packaging
the items and dropping them off at [redacted]. When they are returned and the refund is issued, I will then be satisfied.
Final Business Response /* (4000, 17, 2015/04/20) */
XXXXXXXX
1 message
[redacted] Mon, Apr 20, 2015 at 3:28 PM
To: [redacted]@chicago.Revdex.com.org
The product was just returned to us. He was refunded in full today.
Sincerely,
[redacted] K
Web: www.toolplanet.com
Phone: XXX-XXX-XXXX
Note to consumer from Revdex.com:
We have been informed that the refund has been processed today.
Please allow sufficient time to receive the refund. IF, the refund is not received within 2 weeks, please let inform us.
Thank you
Initial Business Response / [redacted] (4000, 11, 2015/03/26) */ Customer was asked to return incorrectly shipped items and issued a labelWe have not received it back to issue a refund Initial Consumer Rebuttal / [redacted] (4200, 13, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am returning all itemsTool Planet has sent the return label and I am in the process of packaging the items and dropping them off at ***When they are returned and the refund is issued, I will then be satisfied Final Business Response / [redacted] (4000, 17, 2015/04/20) */ XXXXXXXX message [redacted] Mon, Apr 20, at 3:PM To: [redacted] @chicago.Revdex.com.org The product was just returned to usHe was refunded in full today Sincerely, [redacted] K Web: www.toolplanet.com Phone: XXX-XXX-XXXX Note to consumer from Revdex.com: We have been informed that the refund has been processed today Please allow sufficient time to receive the refundIF, the refund is not received within weeks, please let inform us Thank you
Initial Business Response /* (1000, 8, 2014/10/18) */
*** was refunded in full on 10/via Paypal - as our container was further delayedWhat does *** want us to do?
Initial Business Response /* (1000, 8, 2015/02/28) */
Contact Name and Title: [redacted] President/Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@toolplanet.com
Customer emailed that item would be delayed due to port strike in LA. Item is still on our website. Credit card was not charged...
until item was shipped Feb 10. Item has shipped & has tracking information showing delivery on Feb 13.
Initial Business Response /* (4000, 11, 2015/03/26) */
Customer was asked to return incorrectly shipped items and issued a label. We have not received it back to issue a refund.
Initial Consumer Rebuttal /* (4200, 13, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I am returning all items. Tool Planet has sent the return label and I am in the process of packaging
the items and dropping them off at [redacted]. When they are returned and the refund is issued, I will then be satisfied.
Final Business Response /* (4000, 17, 2015/04/20) */
XXXXXXXX
1 message
[redacted] Mon, Apr 20, 2015 at 3:28 PM
To: [redacted]@chicago.Revdex.com.org
The product was just returned to us. He was refunded in full today.
Sincerely,
[redacted] K
Web: www.toolplanet.com
Phone: XXX-XXX-XXXX
Note to consumer from Revdex.com:
We have been informed that the refund has been processed today.
Please allow sufficient time to receive the refund. IF, the refund is not received within 2 weeks, please let inform us.
Thank you