Re: ID [redacted]Our records indicate that we were contacted to investigate an odor of propane gas on 11/29/2016. We responded to that request on 11/29/2016 at 5:30pm. We have no record or recollection of a complaint of a gas odor in the house before this date. I personally spoke with the customer...
while he attended our open house event in September of 2016 and he never mentioned to me a concern about a gas leak.Our technician preformed a leak test with a pressure gauge and recorded a gas tight piping distribution system with no leaks after discovering a minute leak at a fitting close to the clothes dryer and tightening that fitting on the gas piping system inside the house. The technician checked for leaks outside at the propane tank and did not detect a leak at the time of the investigation. The customer expressed a concern about the integrity of the gas piping system inside the house and was advised that much of the piping was installed around the 1950s (our best guess) and other gas piping was installed at a later date. The customer was informed that the homeowner owns all the gas piping downstream of the gas regulator including all the gas piping inside the house and is responsible to maintain and service the gas piping and appliances at the homeowner's expense.In this instance, we did not charge the customer a fee to investigate the odor of gas or to tighten the fitting. It is our policy is to issue a gas credit, if a gas leak is discovered with equipment that is owned and the responsibility of Shaffer's Bottled Gas.Also, we have evaluated the customer's average usage over the last 5 years and their current gas consumption is consistent with their past consumption. While this evaluation does not confirm or deny a leak, it does not substantiate a claim relating to a loss.Again, we welcome an opportunity, as we have explained to the customer in the past, that the homeowner bears the responsibility for the gas piping and appliances inside the house. Orange flames are particulate passing through the burner system and are considered normal by the manufacturer.If a customer at any time alerts us that there is a smell of gas, we will respond promptly and leak test the gas piping system and correct the leak, if detected and the customer so requests. If the customer thinks or we discover a problem with an appliance we recommend they contact an appliance repair facility.Jeff [redacted]
Re: ID [redacted]Our records indicate that we were contacted to investigate an odor of propane gas on 11/29/2016. We responded to that request on 11/29/2016 at 5:30pm. We have no record or recollection of a complaint of a gas odor in the house before this date. I personally spoke with the customer...
while he attended our open house event in September of 2016 and he never mentioned to me a concern about a gas leak.Our technician preformed a leak test with a pressure gauge and recorded a gas tight piping distribution system with no leaks after discovering a minute leak at a fitting close to the clothes dryer and tightening that fitting on the gas piping system inside the house. The technician checked for leaks outside at the propane tank and did not detect a leak at the time of the investigation. The customer expressed a concern about the integrity of the gas piping system inside the house and was advised that much of the piping was installed around the 1950s (our best guess) and other gas piping was installed at a later date. The customer was informed that the homeowner owns all the gas piping downstream of the gas regulator including all the gas piping inside the house and is responsible to maintain and service the gas piping and appliances at the homeowner's expense.In this instance, we did not charge the customer a fee to investigate the odor of gas or to tighten the fitting. It is our policy is to issue a gas credit, if a gas leak is discovered with equipment that is owned and the responsibility of Shaffer's Bottled Gas.Also, we have evaluated the customer's average usage over the last 5 years and their current gas consumption is consistent with their past consumption. While this evaluation does not confirm or deny a leak, it does not substantiate a claim relating to a loss.Again, we welcome an opportunity, as we have explained to the customer in the past, that the homeowner bears the responsibility for the gas piping and appliances inside the house. Orange flames are particulate passing through the burner system and are considered normal by the manufacturer.If a customer at any time alerts us that there is a smell of gas, we will respond promptly and leak test the gas piping system and correct the leak, if detected and the customer so requests. If the customer thinks or we discover a problem with an appliance we recommend they contact an appliance repair facility.Jeff [redacted]