Shah Med Associates

Initial Business Response /* (1000, 6, 2014/12/29) */
Contact Name and Title: *** *** Office Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
We addressed Ms***'s complaint upon her submitting her first copies of her paymentsThere were multiple outstanding
visitsOur policy is to post payments to the oldest outstanding balance regardless if the patient submits payments for a certain dateI personally reviewed the information that Ms*** sent to me and upon reviewing I found that the payments she was referring to were posted to different dates of service that were outstanding than the visits she was submitting payment toI sent Ms*** all billing information in our system since their inception as our patient and showed where the payments were postedShe still did not agree with our statementsSince we were unable to come to an agreement on where these payments were to be posted the physician made the decision to write off the two visits that are disputedI feel with the multiple visits and offices that Mrand Mrs*** visit and because there is a different bill sent out for each office is where the confusion was coming inHowever, I feel that I did in good faith send all documentation as to where the payments were posted yet Mrs*** still did not agree
Initial Consumer Rebuttal /* (3000, 8, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was never to "write off" the debts owed to this MDI carefully reviewed all of the massive amounts of paperwork submitted by this Practice ManagerDate by date I was able to apply a payment made to each and every office visit madeThe office continued to indicate these same dates as "unpaid"Even after responding to this, and submitting "proof of payment" from *** *** on multiple occasions and submitting corresponding information regarding the correct account and dates of service, the billing service remained unmoved on applying the payments to the exact dates of service to the appropriate patient, in other words either me, *** or *** ***
I do appreciate that the ** took it upon himself to finally just end the entire hassle by dismissing the issue, but I think this was totally un- necessaryIt simply leaves the door wide open for the same thing to happen in the futureIt does no good for me or for that matter any patient to send a payment with the account number on it, listing the date of service for a specific patient name, if they just put it anywhere they choose when the payment is received
I do not want a bad listing for this vendor to be filed because I know they did try to resolve this issueHowever, the issue just was not RESOLVED in an appropriate manner by simply ignoring the problemThey simply did not do the right thing by acknowledging the fact that ALL BILLS HAD been paidThey were still laboring under the impression that we were STILL unpaid on two office callsI have the proof that is not accurateTaking a payment and applying it to ANY debt other than the actual date of service the payment was submitted for opens up nothing but confusion regarding a patients accountthereby causing them to believe bills are left UNPAID
Using their process, of applying a payment to just any date of service without regard to patient account number or date of service makes it impossible to actually determine the aging status of what is a "payment due"I have received multiple collection notices from these people with dunning and threatening language on paid invoices
The way in which they chose to resolve this, ie"writing it off", has not resolved or addressed a thing in my estimationI have no doubt we will be trying to resolve issues in the futureBecause this physician is our family ** and we see him frequently this is not happy news to me to think that I am going to have to battle over and over in the upcoming months more ongoing aggravations because of the way a billing service manages their incoming payments
The fault does not lie with the *** except maybe for choosing this incompetent vendorWe have great respect and confidence in himHowever ongoing battles over these billing issues are time consuming and result in a great deal of aggravation for meI do not intend to continue to work under these conditions when I pay his billI am sure there are other outlets of reporting for improper business practicesThere must be another way to get this matter "squared up"Applying our payments willy-nilly without regard to what, who, when the payment is being sent for is NOT going to continue