Shake N Go Fashion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I sent the hair that came out my hair, which was two packsThat is not what she said when she called this morning
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Product Return Policy
:** NO REFUND. EXCHANGE ONLY **- The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin.- Only defected hair will be exchanged with the original receipt. (exchanges are accepted within 30 days from the date of the receipt.)*** *** stated she bought two packs of hair and when received it was only half of one pack.(all the amount purchased was not returned)*** tracking # *** it was received on March *, (past from date of original receipt).*** *** was not eligible to make the return, but for customer satisfaction told her IF the hair is defective we will replace it with one pack only.Our "Machine" was not broken, hair analysis was completed and the hair was not defective

Revdex.com:At this time, I have not been contacted by Shake n Go Fashions Inc. regarding complaint ID ***.Sincerely,*** ***

The item in question was not defective. We have clarified the product information to customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That's an out right lie!!!! The receptionist first gave me this number ###-###-#### to call and make a complaint. Which, was a non-working number. I had to call her back several times and told her that the number wasn't correct nor a working number. But, was told by her it is a working number try again. After, several times of this I ask was there some other number or someone else I could speak with. She informed me that she was transferring me to "someone" but, never acknowledge to me whom the someone was! And place me on hold with "loud music" in my ear. And when she answered the on hold call I told her there was "no voicemail" recording just "loud music" being played n my ear. Finally, she transfer me to "J[redacted]" who wouldn't let me explain to her my issue! Due to her over talking me. Because, I did make a complaint via the website last Friday! I was trying to explain this to  Jennifer but, her rude nasty attitude towards a consumer was unacceptable so, I ask to speak with her supervisor and was told "someone" would give me a call back. I ask her to repeat me information back which was my name and number and she once again was rude! Asking me... "Is that really important"? And refused to give me her supervisor's name! I had to call back and sdk the operator who said it was someone named...Anne! I'm not sure if that's correct. I then ask J[redacted] what were the hour's of business and she told me..."No one is calling back today it's 4:44 p.m. and we close at 5! Then I ask while being rushed off the phone and acting rude by Jennifer what are the hour's of business? She said...10-6p.m. that time! So, is it 5/6 p.m.??? The hair business is a great investment! But, when a customer of your product calls in to complain about one of your Distributors dipping into your product and selling less of what you package in your product! And they are treated so rudely that speaks volumes about how you feel about your customer's! And I wasn't informed of any return policy because, we never got that far due to me being cut off while trying to explain my dilemma to Jennifer! Just out right lying!!!! Because, had I been able to explain she would've known I used the hair! I  think I'll do a tutorial explain how I was treated by this companies personel and was very displeased with their way of conducting complaint issues! All I wanted as a comsumer was what I paid for "sixteen pieces" of hair in each of the packs of hair I purchase!  Not, the "nine pieces" that was in there!!!! But, I will never purchase any other  product from this company! And if anybody ask me about my hair which, they have.. I will be sharing my story with other's!!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I had bought some [redacted] Super Bulk 14in in a 1B hair. When my stylist went to braid my hair, the hair was very slippery. It was so slippery she slipped on excess hair that was on the floor. I spoke to [redacted] and she asked me to send her the hair. She received the hair on 3/*/14 via [redacted]. [redacted] called me to tell me that was not the whole two packs of hair. I told her that is the whole two packs that came out my hair. I also told her that I didn't think that hair was going to be enough and I needed a third back, but it worked. She tells me the department that test the hair is going to send me a pack of hair since that does not come of two pack, if the hair is deemed defective. I told her okay that is fine. On 3/**/15, I received a called from [redacted] stating that they could not test the hair because the machine was down and that she is going to send my hair back. I asked her did they find the hair defective, she said no because they was able to determine if it was defective. I told her I will never buy [redacted] products again and the call was ended.Desired Settlement: I would like a refund of the $85 I paid for the hair and $14 for me to ship the hair.

Business

Response:

Product Return Policy :** NO REFUND. EXCHANGE ONLY **- The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin.- Only defected hair will be exchanged with the original receipt. (exchanges are accepted within 30 days from the date of the receipt.)[redacted] stated she bought two packs of hair and when received it was only half of one pack.(all the amount purchased was not returned)[redacted] tracking # [redacted] it was received on March *, 2015. (30 past from date of original receipt).[redacted] was not eligible to make the return, but for customer satisfaction told her IF the hair is defective we will replace it with one pack only.Our "Machine" was not broken, hair analysis was completed and the hair was not defective.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I sent the hair that came out my hair, which was two packs. That is not what she said when she called this morning.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Shake n Go Fashions Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought your Naked Art Brazillian HAir ,,, And it gave me skin irritation , redness around my neck back and chest. I paid $200 to install this hair, I bought 14inch, 12inch,and 10inch.My stylist washed it and mousturized it , the hair was still very rough and it also sheds. Ii purchased theis hair on May * from Elegan Beauty supply. I went back to my stylist, she washed it again and deep conditioned hair to attempt to make it softer. I was still itching..the same week, my stylist contacted me to say another one of her clients had bought the same hair and was having the same complaints like myself. I tried to just where my hair in a pony tail, to prevent it from making contact with my skin, but that didn't help. my skin became very red, patchy and burning. I also my scalp is very irritated and I am experiencing headaches and allergies. I contacted the [redacted] from [redacted] on 5/**/14,, who gave me the number for shake n go..I called your company 5/**/14. I was transferred to a [redacted] named [redacted], she was so rude and didn't care. she said I need to fill out complaint online. I did that, and the confirmation said ,they will respond in 5 -7days. I contacted her right after I sent email, she said she received it.and also she basically attacked me on the phone, shouting and aggressive towards me. she was still rude and very disrespectful. Still no answer. I called back today, I was transferred to the same lady ,[redacted] again. She basically told me she didn't care about my complaints and that my skin irritation is not her problem, I told her she was not professional and that's why companies get sued is because of people like her who don't take the time to help customers.. She talked down to me as if I were a dog, she has no customer service skills. I am trying to get this matter resolved so I don't have to contact my attorney, n=but if I need to file a claim I will. the [redacted] from [redacted] is trying to reach her, his name is [redacted] and [redacted]. My skin ,scalp neck and back has been so irritated by this product. I normally buy my hair from Lugo in Miami, but since they are closed down in Florida, I decided to try your hair. here is my cell [redacted] email: [redacted]. if I don't hear from someone son I will file a complaint with Revdex.com and in small claims court with my attorney...Because all I want is my money back.

Business

Response:

The Beauty Supply Store where she had purchased her hair from resolved the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one called me . So I don't know what they mean by," store resolved issue"... No one has contacted me. What do they mean by store resolved issue?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

nasar from the [redacted] Beauty Supply called this morning.

He wanted to give me a credit . I want a refund not a credit. I already ordered hair from Lugo in New York....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Shake N Go does not issue refunds. Only even exchange. You can check our return policy @ [redacted] product issue

[redacted] Beauty Supply Store does not issue refunds, store credits or exchanges if the product have been used.

We have made a special exception for you in this case for to receive a store credit from the store.

You can use that towards your future purchase.

Thank You

Review: I contacted Shake N Go through their contact form on their website regarding the condition of the product (Saga Gold 12" Oprah Remy Hair) the make which I had purchased from a local vendor here in Michigan. In my contact I requested a name of whom I should contact to make a formal, executive level complaint. In return, I received an email from [redacted], who attached a claim form, instructions as to how I can file a claim and that they would even exchange the product. In response to this email, I clearly spelled out that an exchange would not be beneficial as I had already replaced the product and that the initial quality was so poor that there would be no way I would accept the same item. [redacted] contacted me at my place of business and asked for the name and phone number of the business where I made my purchase. I provided her with all the information and [redacted] said she would call me back. Shortly thereafter, I received a call from [redacted] who advised me that a one-time exception would be made on my behalf. I was to take the used and unused hair to the main store, with my original receipt and my photo ID. [redacted] said the store (Hollywood Beauty Supply) who provide me with a store credit that I could use at the store. She then emailed me the names of the persons I was to meet with along with an address to a store on the other side of town (not the location I purchased the product). I left work, went to the beauty supply I was directed to & met with [redacted] as I was told. [redacted] told me that they only did even exchanged and she proceeded to write down information from my driver's license. [redacted] also asked for my social security number (at the request of [redacted]). I refused to provide that, as it was not necessary. While [redacted] was writing, I called Shake N Go in attempt to reach [redacted]. A receptionist took my name and phone number and said they would locate [redacted] and have her call me back. [redacted] at Hollywood then received a call from [redacted]. There was roughly a 10 minute conversation between [redacted] and [redacted] (in a language other than English). [redacted] then told me I could only get an even exchange. I told her that is not what [redacted] told me the day before. [redacted] then asked [redacted] to give me the phone. [redacted] told me there was clearly a misunderstanding and that I could only get hair. I attempted to remind her that I had already replaced the hair & that is not what we had previously agreed on. I would not have wasted my time driving over 30 minutes to this location for this. [redacted] became irate, rude, and began yelling out me. At this point, I told her it may be best to take this to small claims court as I felt completely violated. [redacted] was very nice and I told her I was sorry she was put in the middle. As [redacted] and I were talking and getting ready to leave, [redacted] called the store back and asked [redacted] to give me the phone. Once I had the phone [redacted] was literally screaming at me. [redacted] demanded that I leave the store and to stop harassing [redacted]. At no time was I harassing anyone. I was actually apologizing to [redacted] and telling her how much I enjoy frequenting their other locations. I was given all my documentation back including the used hair. After leaving the store I called Shake N Go to ask to speak to an executive level employee and told the receptionist I did not wish to speak with [redacted]. I could her [redacted] in the background coaching the receptionist as to what she should say and then the receptionist gave the phone to [redacted]. [redacted] refused to provide me with a name of upper management and refused to transfer me to a voice mail that I could leave a message. [redacted] then hung up on me. When I called again, I was transferred to someone identifying herself as [redacted]. She also would not transfer me to anyone with authority. I did tell [redacted] and [redacted] that I do plan on pursuing my complaint with the Revdex.com, FDA, or in small claims court.Desired Settlement: Initially I was happy with the store credit (to be used for other products). After the humiliation I was put through at that store by an inept employee located out of state. I would like to receive a full refund for the $85 I paid for the hair, as well as the $62 I had to paid my hair stylist to remove the bad hair and replace it with the new hair I purchased from another company along with an apology from someone other than [redacted]. In the event this 41.5 million dollar company is unable to provide am adequate resolution, I will have to begin legal proceedings.

Business

Response:

We have read [redacted]’s complaints and we’d like to

address the issues brought forth:

1. Product exchange: As per [redacted]’s complaint, our customer representative has offered [redacted] the possibility of exchange

of the product, should we conclude that the item [redacted] purchased was indeed a defect.

POINT: An exchange with a brand new product was offered, but was declined by the consumer.

2. Store credit: [redacted] claims that our representative, [redacted], told her that she can exchange the item in question

with other products in the store equal to the amount she paid. This is partially true, and partially false.

POINT: The arrangement was for [redacted] to exchange the item in question with any other brand of hair

product in the same amount. The exchange was not granted for chemical products,

as [redacted] did not purchase and complain about any chemical product to begin with.

Additional information:

1. The retailer [redacted] has shopped at:Hollywood Beauty Supply sold the item as a final sale, a buy-1-get-1-free deal,

and ‘No return, No exchange’ is printed on the receipt. Therefore, the retailer is not under any obligation to return or to exchange the sold product.

2. Shake-N-Go Hair Fashion policy states: In the event of a defected product, we will replace the said item with a brand new

equal item to the customer. The process of determining product defect involves the customer sending the product to our quality control department for inspection and review.

3. [redacted], on her end, provided more than what is expected of her as a service to [redacted] to arrange this store credit exchange.

She asked the general [redacted] of the retail store to make an exception for [redacted], to exchange the hair in question to any hair brand,

even outside of our company brands. After much coaxing from [redacted], she was able to offer [redacted] this exchange of hair product, as long as it was

within 1. The same product category (which in this case was the hair weave) and 2. Within the same price range.

Therefore, upon review and examination of this complaint filed by [redacted], we find ourselves at ease with the level of customer service [redacted] provided.

Nonetheless, since [redacted] found herself offended by [redacted], we offer our apologies, and our original offer of product replacement still stands valid.

We respectfully await to hear your judgement on this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am attaching a copy of the e-mails between [redacted] and myself. I clearly explained that I had no need for an exchange of the same hair because I had already replaced it. [redacted] contacted me at my place of business (see attachment) and said that she spoke with the store and that the store would make an exception and issue me a store credit. Now, I don't know which Hollywood Beauty Supply told her this, as I provided her with contact information to the store that I frequent located on [redacted] (see receipt). I am not sure why [redacted] directed me to the location (see attachment) I was not familiar with on the other side of town, but I surely would not have left my job, drove 25 minutes and spent roughly 30 minutes being yelled at by [redacted], if I had known I was not going to get a store credit that I could utilize. As I previously stated, I am a loyal and regular customer of Hollywood Beauty, therefore, I am well aware of their return policies. I followed the instructions given to me by [redacted] because she reiterated that I was being extended a professional courtesy. This is why it was so important that I bring not only the receipt, but the USED and unused hair.

Also, let me mention that [redacted] and other employees of Shake N Go have identified [redacted] as the [redacted] of the customer service department, so I question the validity of the response given.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Shake n Go Fashions Inc. regarding complaint ID [redacted]. I am truly disappointed, but it does not surprise me as the reported head of customer service ([redacted]) not only was verbally abusive to me, but misrepresented our discussion. I would be surprised if the Revdex.com received any response.

Sincerely,

Review: I have been purchasing this hair for a while now and have even recommended it to my clients use. This day I bought 2 packs of "XQ Cuticle Remy Yaky" 22in 24in hair in which the hair was falling off track and no heat had even been applied to it. The hair was shedding so bad and I had never had this happen as I had just opened the hair. I asked the store was there anything that could be done and they stated to me I have to take it up with corporate even though I payed a good grip of money for this product. I contacted another website in which they referred me to the snghair website and I have yet to get a response. I just want the problem rectified and handled in the appropriate manner. Thank YouDesired Settlement: If a replacement or refund could take place it would be greatly appreciated.

Business

Response:

Received an e-mail re: New York Revdex.com complaint from Ms [redacted] on August *, 2013 4:01PM