Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the response made by the business is misleading and in some cases a complete lieThe property management company has responded to our complaints in just the past days after receiving this Revdex.com complaint We have had the same recurring issues for a year and a halfRequests that have been ignored are now miraculously able to be fixed in response to this complaint Yes they contacted us yesterday to finally make repairsWe are reviewing our schedules to confirm a time for the minor repairs to be made As for the stairsYes shaker management rebuilt the stairsAfter leaving I realized that not only had they not secured the carpeting to the stairs making them extremely dangerous they also left construction debris strewn throughout the houseI called the carpet company myself to schedule an appointment after weeks of promises from shaker management that they would contact the company and the carpet company would contact us Regards, [redacted]
Shaker Management has responded to all complaints, unfortunately there are third and fourth parties involved with the decision making process I have spoken with the tenants and explained this to themThey are great tenants unfortunately some problems require a little more time for a resolution
The tenant moved in and moved out within days...stating to his Realty USA agent that he was moving in with his grandfather because he was pulled over and the police took his license so he needed to move in with his grandfather to have transportation to and from work Shaker Management was never notified of the tenants "black mold" issues until several phones calls to him went unreturned The tenant was reminded that according to his lease he should have notified us of a problem before abandoning the property There is NOT black mold in the property The property was not vacant for years prior to him signing a lease The property was vacant a couple of months as the entire apartment was painted and new carpet installed which in his days at the apartment the tenant managed to leave stains James was never hung up on, quite the opposite he hung up on me after demanding his deposit be returned when I tried to explain to him he signed a legally binding contract when he signed the lease for a year, and according to the lease he needed to notify us of a "potential problem" and give us an opportunity to correct the problem if there had in fact been a problem before abandoning the property I believe James is using the "black mold" as an excuse as he stated to his Realty USA agent he was moving in with his grandfather because it was more convenient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below SM mentioned a fee for cleaning a sunroomI want to make it very clear that I am NOT disputing this chargeI am also not disputing the need for replacing the carpetWhat I AM disputing is that they charged me far more than is conventionally permitted to do soCarpets have a finite life span, and it is widely accepted that landlords a) cannot charge for replacement of carpet that is past this expected life, and b) must pro-rate based on the remaining expected lifeThis, I contest, SM is not doingThey are reportedly charging 75% of replacement costThis is only appropriate if the carpet was a) brand new when I moved it (it wasn't), and b) had an expected life of years (doubtful)Moreover, SM is CONTRACTUALLY REQUIRED to provide documentation to such effectThis is now the third time they have declined to provide said documentationBy refusing to either provide the required documentation or return my security deposit, SM is in breach of contractAbsent the above conditions holding (unlikely), the amount they are witholding is also not appropriate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We have been contacted regarding sink hole and shower valve leakShaker has sent plumber to fix shower valve.StatusShower valve: Valve fixed and not leaking 10/During repair leak developed inside wall during repairLower bathroom ceiling sheetrock moistened from leak and fellRemoved fallen debris and awaiting return of repair man to fix ceiling in lower bathroom.Sinkhole: Contacted by office 10/Still unsure if Shaker or [redacted] will be responsible for repair Regards, [redacted] ***
The amount disputed is for a PRO RATED portion of the carpets being replaced due to the fact that the tenants cats had used the carpets as a bathroom along with the sun room, which also needed to be professionally cleaned as there was still stains from the cats on the floor The tenant had the carpets professionally cleaned and the smell and stains were still present Therefore the damaged carpet needed to replaced and as per the tenants lease he was charged a pro rated portion for this replacement
The stairs were completely rebuiltThere have been numerous attempts to gain access to respond to the many complaintsThe complainant is not even on the lease for the property and insists we only deal with himThe last time the contractor contacted the legal tenant to schedule a time to complete
the cosmetic repairs from the stairs being rebuilt, the complainant called back and he was told he was not allowed to do the work unless he was accompanied by myself to watch him work, this request is unreasonableAnother message was left with the tenant this morning to try to schedule a time for the contractor to complete the work The contractor was instructed if he is harassed in any way by the complainant or the legal tenant he is to leave
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the response made by the business is misleading and in some cases a complete lie. The property management company has responded to our complaints in just the past 2 days after receiving this Revdex.com complaint. We have had the same recurring issues for a year and a half. Requests that have been ignored are now miraculously able to be fixed in response to this complaint. Yes they contacted us yesterday to finally make repairs. We are reviewing our schedules to confirm a time for the minor repairs to be made. As for the stairs. Yes shaker management rebuilt the stairs. After leaving I realized that not only had they not secured the carpeting to the stairs making them extremely dangerous they also left construction debris strewn throughout the house. I called the carpet company myself to schedule an appointment after 3 weeks of promises from shaker management that they would contact the company and the carpet company would contact us.
Regards,
[redacted]
Shaker Management has responded to all complaints, unfortunately there are third and fourth parties involved with the decision making process. I have spoken with the tenants and explained this to them. They are great tenants unfortunately some problems require a little more time for...
The tenant moved in and moved out within 3 days...stating to his Realty USA agent that he was moving in with his grandfather because he was pulled over and the police took his license so he needed to move in with his grandfather to have transportation to and from work. Shaker Management was...
never notified of the tenants "black mold" issues until several phones calls to him went unreturned. The tenant was reminded that according to his lease he should have notified us of a problem before abandoning the property. There is NOT black mold in the property. The property was not vacant for 2 years prior to him signing a lease. The property was vacant a couple of months as the entire apartment was painted and new carpet installed which in his 3 days at the apartment the tenant managed to leave stains. James was never hung up on, quite the opposite he hung up on me after demanding his deposit be returned when I tried to explain to him he signed a legally binding contract when he signed the lease for a year, and according to the lease he needed to notify us of a "potential problem" and give us an opportunity to correct the problem if there had in fact been a problem before abandoning the property. I believe James is using the "black mold" as an excuse as he stated to his Realty USA agent he was moving in with his grandfather because it was more convenient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We have been contacted regarding sink hole and shower valve leak. Shaker has sent plumber to fix shower valve.StatusShower valve: Valve fixed and not leaking 10/24. During repair leak developed inside wall during repair. Lower bathroom ceiling sheetrock moistened from leak and fell. Removed fallen debris and awaiting return of repair man to fix ceiling in lower bathroom.Sinkhole: Contacted by office 10/23. Still unsure if Shaker or [redacted] will be responsible for repair.
Regards,
[redacted]
The amount disputed is for a PRO RATED portion of the carpets being replaced due to the fact that the tenants cats had used the carpets as a bathroom along with the sun room, which also needed to be professionally cleaned as there was still stains from the cats on the floor. The tenant had...
the carpets professionally cleaned and the smell and stains were still present. Therefore the damaged carpet needed to replaced and as per the tenants lease he was charged a pro rated portion for this replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
SM mentioned a fee for cleaning a sunroom. I want to make it very clear that I am NOT disputing this charge. I am also not disputing the need for replacing the carpet. What I AM disputing is that they charged me far more than is conventionally permitted to do so. Carpets have a finite life span, and it is widely accepted that landlords a) cannot charge for replacement of carpet that is past this expected life, and b) must pro-rate based on the remaining expected life. This, I contest, SM is not doing. They are reportedly charging 75% of replacement cost. This is only appropriate if the carpet was a) brand new when I moved it (it wasn't), and b) had an expected life of 20 years (doubtful). Moreover, SM is CONTRACTUALLY REQUIRED to provide documentation to such effect. This is now the third time they have declined to provide said documentation. By refusing to either provide the required documentation or return my security deposit, SM is in breach of contract. Absent the above conditions holding (unlikely), the amount they are witholding is also not appropriate.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the response made by the business is misleading and in some cases a complete lieThe property management company has responded to our complaints in just the past days after receiving this Revdex.com complaint We have had the same recurring issues for a year and a halfRequests that have been ignored are now miraculously able to be fixed in response to this complaint Yes they contacted us yesterday to finally make repairsWe are reviewing our schedules to confirm a time for the minor repairs to be made As for the stairsYes shaker management rebuilt the stairsAfter leaving I realized that not only had they not secured the carpeting to the stairs making them extremely dangerous they also left construction debris strewn throughout the houseI called the carpet company myself to schedule an appointment after weeks of promises from shaker management that they would contact the company and the carpet company would contact us Regards, [redacted]
Shaker Management has responded to all complaints, unfortunately there are third and fourth parties involved with the decision making process I have spoken with the tenants and explained this to themThey are great tenants unfortunately some problems require a little more time for a resolution
The tenant moved in and moved out within days...stating to his Realty USA agent that he was moving in with his grandfather because he was pulled over and the police took his license so he needed to move in with his grandfather to have transportation to and from work Shaker Management was never notified of the tenants "black mold" issues until several phones calls to him went unreturned The tenant was reminded that according to his lease he should have notified us of a problem before abandoning the property There is NOT black mold in the property The property was not vacant for years prior to him signing a lease The property was vacant a couple of months as the entire apartment was painted and new carpet installed which in his days at the apartment the tenant managed to leave stains James was never hung up on, quite the opposite he hung up on me after demanding his deposit be returned when I tried to explain to him he signed a legally binding contract when he signed the lease for a year, and according to the lease he needed to notify us of a "potential problem" and give us an opportunity to correct the problem if there had in fact been a problem before abandoning the property I believe James is using the "black mold" as an excuse as he stated to his Realty USA agent he was moving in with his grandfather because it was more convenient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below SM mentioned a fee for cleaning a sunroomI want to make it very clear that I am NOT disputing this chargeI am also not disputing the need for replacing the carpetWhat I AM disputing is that they charged me far more than is conventionally permitted to do soCarpets have a finite life span, and it is widely accepted that landlords a) cannot charge for replacement of carpet that is past this expected life, and b) must pro-rate based on the remaining expected lifeThis, I contest, SM is not doingThey are reportedly charging 75% of replacement costThis is only appropriate if the carpet was a) brand new when I moved it (it wasn't), and b) had an expected life of years (doubtful)Moreover, SM is CONTRACTUALLY REQUIRED to provide documentation to such effectThis is now the third time they have declined to provide said documentationBy refusing to either provide the required documentation or return my security deposit, SM is in breach of contractAbsent the above conditions holding (unlikely), the amount they are witholding is also not appropriate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We have been contacted regarding sink hole and shower valve leakShaker has sent plumber to fix shower valve.StatusShower valve: Valve fixed and not leaking 10/During repair leak developed inside wall during repairLower bathroom ceiling sheetrock moistened from leak and fellRemoved fallen debris and awaiting return of repair man to fix ceiling in lower bathroom.Sinkhole: Contacted by office 10/Still unsure if Shaker or [redacted] will be responsible for repair Regards, [redacted] ***
The amount disputed is for a PRO RATED portion of the carpets being replaced due to the fact that the tenants cats had used the carpets as a bathroom along with the sun room, which also needed to be professionally cleaned as there was still stains from the cats on the floor The tenant had the carpets professionally cleaned and the smell and stains were still present Therefore the damaged carpet needed to replaced and as per the tenants lease he was charged a pro rated portion for this replacement
The stairs were completely rebuiltThere have been numerous attempts to gain access to respond to the many complaintsThe complainant is not even on the lease for the property and insists we only deal with himThe last time the contractor contacted the legal tenant to schedule a time to complete
the cosmetic repairs from the stairs being rebuilt, the complainant called back and he was told he was not allowed to do the work unless he was accompanied by myself to watch him work, this request is unreasonableAnother message was left with the tenant this morning to try to schedule a time for the contractor to complete the work The contractor was instructed if he is harassed in any way by the complainant or the legal tenant he is to leave
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the response made by the business is misleading and in some cases a complete lie. The property management company has responded to our complaints in just the past 2 days after receiving this Revdex.com complaint. We have had the same recurring issues for a year and a half. Requests that have been ignored are now miraculously able to be fixed in response to this complaint. Yes they contacted us yesterday to finally make repairs. We are reviewing our schedules to confirm a time for the minor repairs to be made. As for the stairs. Yes shaker management rebuilt the stairs. After leaving I realized that not only had they not secured the carpeting to the stairs making them extremely dangerous they also left construction debris strewn throughout the house. I called the carpet company myself to schedule an appointment after 3 weeks of promises from shaker management that they would contact the company and the carpet company would contact us.
Regards,
[redacted]
Shaker Management has responded to all complaints, unfortunately there are third and fourth parties involved with the decision making process. I have spoken with the tenants and explained this to them. They are great tenants unfortunately some problems require a little more time for...
a resolution.
The tenant moved in and moved out within 3 days...stating to his Realty USA agent that he was moving in with his grandfather because he was pulled over and the police took his license so he needed to move in with his grandfather to have transportation to and from work. Shaker Management was...
never notified of the tenants "black mold" issues until several phones calls to him went unreturned. The tenant was reminded that according to his lease he should have notified us of a problem before abandoning the property. There is NOT black mold in the property. The property was not vacant for 2 years prior to him signing a lease. The property was vacant a couple of months as the entire apartment was painted and new carpet installed which in his 3 days at the apartment the tenant managed to leave stains. James was never hung up on, quite the opposite he hung up on me after demanding his deposit be returned when I tried to explain to him he signed a legally binding contract when he signed the lease for a year, and according to the lease he needed to notify us of a "potential problem" and give us an opportunity to correct the problem if there had in fact been a problem before abandoning the property. I believe James is using the "black mold" as an excuse as he stated to his Realty USA agent he was moving in with his grandfather because it was more convenient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We have been contacted regarding sink hole and shower valve leak. Shaker has sent plumber to fix shower valve.StatusShower valve: Valve fixed and not leaking 10/24. During repair leak developed inside wall during repair. Lower bathroom ceiling sheetrock moistened from leak and fell. Removed fallen debris and awaiting return of repair man to fix ceiling in lower bathroom.Sinkhole: Contacted by office 10/23. Still unsure if Shaker or [redacted] will be responsible for repair.
Regards,
[redacted]
The amount disputed is for a PRO RATED portion of the carpets being replaced due to the fact that the tenants cats had used the carpets as a bathroom along with the sun room, which also needed to be professionally cleaned as there was still stains from the cats on the floor. The tenant had...
the carpets professionally cleaned and the smell and stains were still present. Therefore the damaged carpet needed to replaced and as per the tenants lease he was charged a pro rated portion for this replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
SM mentioned a fee for cleaning a sunroom. I want to make it very clear that I am NOT disputing this charge. I am also not disputing the need for replacing the carpet. What I AM disputing is that they charged me far more than is conventionally permitted to do so. Carpets have a finite life span, and it is widely accepted that landlords a) cannot charge for replacement of carpet that is past this expected life, and b) must pro-rate based on the remaining expected life. This, I contest, SM is not doing. They are reportedly charging 75% of replacement cost. This is only appropriate if the carpet was a) brand new when I moved it (it wasn't), and b) had an expected life of 20 years (doubtful). Moreover, SM is CONTRACTUALLY REQUIRED to provide documentation to such effect. This is now the third time they have declined to provide said documentation. By refusing to either provide the required documentation or return my security deposit, SM is in breach of contract. Absent the above conditions holding (unlikely), the amount they are witholding is also not appropriate.
Regards,
[redacted]