August 4, 2017Ms. [redacted] Revdex.com of Western PA400 Holiday Drive – Suite 220Pittsburgh, PA 15220 Re: [redacted], ID # [redacted] Dear Ms. [redacted]:This reply is in response to the complaint filed with your office by [redacted] against Day...
Subaru in Dormont, PA. Ms. [redacted] purchased a 2005 Chevrolet Cobalt from us a few months ago and the vehicle was financed through Credit Acceptance Corporation. Unfortunately, at the time of purchase, the Cobalt wasn’t detailed properly by our reconditioning crew. As such, we wanted her to return the following day to take delivery of the vehicle; however, Ms. [redacted] wanted to take the vehicle home that same day, so we agreed to have it detailed for her at a later date. Whenever she returned to have the car detailed, she asked us to look into a “clicking” sound under the dashboard. We gave her a service loaner vehicle to use while her car was here. When she returned to pick-up her Cobalt, the quality of the detail was sub-par and we didn’t have a technician available to look into the “clicking” noise. She became very animate and loud and she insinuated that we refused to fix her vehicle. The fact is, we just didn’t have a technician there that night to help us! Ms [redacted] then suggested having it detailed somewhere closer to her home and she was assured that we would reimburse her for the inconvenience. Upon receiving a copy of the invoice for the detail, we issued a check request for full reimbursement. The check was mailed last Thursday instead of last Wednesday because the check needed a second signature. It was then mistakenly put into regular mail service instead of an overnight envelope by our office. It is my understanding that she did receive the check, as promised. Furthermore, as a gesture of goodwill, I will let this letter serve as a $150 credit towards any future vehicle services that Ms. [redacted] may require for her Cobalt. I would hope that this explanation is suitable for Ms. [redacted]. Should this matter require any further discussion, however, I can be reached throughout the day at [redacted].Respectfully,Jim L[redacted]General ManagerDay Subaru[redacted]
December 10, 2015 This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in Dormont, PA. I have read the complaint in its entirety. Mr. [redacted] did have his vehicle serviced at Day Subaru in late November. The Service Manager who...
was there during his visit resigned from his position and apparently, some of the normal customer follow-up procedures temporarily fell through the cracks. Upon receiving this complaint, we called Mr. [redacted] and asked him to drop off his vehicle on December 9th so we could inspect his vehicle. We also provided him with a free loaner vehicle to drive during the service visit. We asked our very best Subaru technician to inspect his vehicle and he verified that the previous work had been completed correctly. During the inspection, he also found a bulb that was burned out and he replaced it for Mr. [redacted] at no cost. I asked our Office Manager to issue a refund check to Mr. [redacted] for $215.92 from his previous visit and I will provide the check to Mr. [redacted] whenever he returns to swap vehicles. While it is our ultimate goal to satisfy every customer 100% of the time, we obviously fell short in this case and I do apologize for any shortcomings. I would hope that this explanation is suitable for your records. Should this matter require any further discussions, however, I can be reached throughout the day at ###-###-####. Respectfully, Dan [redacted] Service Director Day Subaru 2310 West Liberty Avenue Pittsburgh, PA 15226
Revdex.com
I have reviewed the response made by the business in reference to complaint ID 12297781, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 4, 2017Ms. [redacted] Revdex.com of Western PA400 Holiday Drive – Suite 220Pittsburgh, PA 15220 Re: [redacted], ID # [redacted] Dear Ms. [redacted]:This reply is in response to the complaint filed with your office by [redacted] against Day...
Subaru in Dormont, PA. Ms. [redacted] purchased a 2005 Chevrolet Cobalt from us a few months ago and the vehicle was financed through Credit Acceptance Corporation. Unfortunately, at the time of purchase, the Cobalt wasn’t detailed properly by our reconditioning crew. As such, we wanted her to return the following day to take delivery of the vehicle; however, Ms. [redacted] wanted to take the vehicle home that same day, so we agreed to have it detailed for her at a later date. Whenever she returned to have the car detailed, she asked us to look into a “clicking” sound under the dashboard. We gave her a service loaner vehicle to use while her car was here. When she returned to pick-up her Cobalt, the quality of the detail was sub-par and we didn’t have a technician available to look into the “clicking” noise. She became very animate and loud and she insinuated that we refused to fix her vehicle. The fact is, we just didn’t have a technician there that night to help us! Ms [redacted] then suggested having it detailed somewhere closer to her home and she was assured that we would reimburse her for the inconvenience. Upon receiving a copy of the invoice for the detail, we issued a check request for full reimbursement. The check was mailed last Thursday instead of last Wednesday because the check needed a second signature. It was then mistakenly put into regular mail service instead of an overnight envelope by our office. It is my understanding that she did receive the check, as promised. Furthermore, as a gesture of goodwill, I will let this letter serve as a $150 credit towards any future vehicle services that Ms. [redacted] may require for her Cobalt. I would hope that this explanation is suitable for Ms. [redacted]. Should this matter require any further discussion, however, I can be reached throughout the day at [redacted].Respectfully,Jim L[redacted]General ManagerDay Subaru[redacted]
December 10, 2015 This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in Dormont, PA. I have read the complaint in its entirety. Mr. [redacted] did have his vehicle serviced at Day Subaru in late November. The Service Manager who...
was there during his visit resigned from his position and apparently, some of the normal customer follow-up procedures temporarily fell through the cracks. Upon receiving this complaint, we called Mr. [redacted] and asked him to drop off his vehicle on December 9th so we could inspect his vehicle. We also provided him with a free loaner vehicle to drive during the service visit. We asked our very best Subaru technician to inspect his vehicle and he verified that the previous work had been completed correctly. During the inspection, he also found a bulb that was burned out and he replaced it for Mr. [redacted] at no cost. I asked our Office Manager to issue a refund check to Mr. [redacted] for $215.92 from his previous visit and I will provide the check to Mr. [redacted] whenever he returns to swap vehicles. While it is our ultimate goal to satisfy every customer 100% of the time, we obviously fell short in this case and I do apologize for any shortcomings. I would hope that this explanation is suitable for your records. Should this matter require any further discussions, however, I can be reached throughout the day at ###-###-####. Respectfully, Dan [redacted] Service Director Day Subaru 2310 West Liberty Avenue Pittsburgh, PA 15226
Revdex.com
I have reviewed the response made by the business in reference to complaint ID 12297781, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]