December 10, This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in Dormont, PA I have read the complaint in its entirety Mr [redacted] did have his vehicle serviced at Day Subaru in late November The Service Manager who was there during his visit resigned from his position and apparently, some of the customer follprocedures temporarily fell through the cracksUpon receiving this complaint, we called Mr [redacted] and asked him to drop off his vehicle on December 9th so we could inspect his vehicle We also provided him with a free loaner vehicle to drive during the service visit We asked our very best Subaru technician to inspect his vehicle and he verified that the previous work had been completed correctly During the inspection, he also found a bulb that was burned out and he replaced it for Mr [redacted] at no cost I asked our Office Manager to issue a refund check to Mr [redacted] for $from his previous visit and I will provide the check to Mr [redacted] whenever he returns to swap vehicles While it is our ultimate goal to satisfy every customer 100% of the time, we obviously fell short in this case and I do apologize for any shortcomings I would hope that this explanation is suitable for your records Should this matter require any further discussions, however, I can be reached throughout the day at ###-###-####Respectfully, Dan [redacted] Service Director Day Subaru West Liberty Avenue Pittsburgh, PA
Revdex.com I have reviewed the response made by the business in reference to complaint ID 12297781, and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
December 10, This reply is in response to the complaint filed with your office by [redacted] against Day Subaru in Dormont, PA I have read the complaint in its entirety Mr [redacted] did have his vehicle serviced at Day Subaru in late November The Service Manager who was there during his visit resigned from his position and apparently, some of the customer follprocedures temporarily fell through the cracksUpon receiving this complaint, we called Mr [redacted] and asked him to drop off his vehicle on December 9th so we could inspect his vehicle We also provided him with a free loaner vehicle to drive during the service visit We asked our very best Subaru technician to inspect his vehicle and he verified that the previous work had been completed correctly During the inspection, he also found a bulb that was burned out and he replaced it for Mr [redacted] at no cost I asked our Office Manager to issue a refund check to Mr [redacted] for $from his previous visit and I will provide the check to Mr [redacted] whenever he returns to swap vehicles While it is our ultimate goal to satisfy every customer 100% of the time, we obviously fell short in this case and I do apologize for any shortcomings I would hope that this explanation is suitable for your records Should this matter require any further discussions, however, I can be reached throughout the day at ###-###-####Respectfully, Dan [redacted] Service Director Day Subaru West Liberty Avenue Pittsburgh, PA
Revdex.com I have reviewed the response made by the business in reference to complaint ID 12297781, and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]