Shamrock Construction Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. As stated to her I filled out the form on behalf of *** ** *** because I had believed "Who's Who" was an accredited institutionI asked him to sign but I was to deal with any phone calls regarding this matterMost physicians don't have free time to sign up for something like this because they are busy with patientsOur physician had no desire to talk with anyone from "Who's Who", which should have been accepted but we were pushed to get him on the phone so that he could say it himselfI delegate his messages but *** *** refused to believe me or "couldn't due to company policy".
After research and reviewing various complaints, I felt I should let others know that this company is a scam because of the harassing phone callsI am a manager in this practice so I don't take messagesI did not get tired of taking messages, my front staff got tired of dealing with *** *** because they were complaining about her attitude and the redundancy of the phone callsThey no longer wanted to answer her phone calls because they said she was harassing themAfter receiving this complaint from our front staff, I stepped in to talk to *** *** to explainI agree with my staff after dealing with Ms*** herselfThey also said the calls while the calls were only once a day, it was once a day every work dayIn a business that should deal with patients, hospitals, and home health facilities, this becomes a disruption to our work environmentIt was especially irritating because we had explained Dr*** does not take phone calls about anything that isn't regarding our patientsThat is our company policyOur priority is our patients not taking away valuable time from our physicians.
As *** *** states, "how their office staff treats people is a factor." This should be a factor in her business as wellWe were treated rudely various timesWe asked for the phone calls to stopThe only time they stopped is when I sent in this complaint to Revdex.comI think other businesses should be wary about this companyI appreciate being removed from this list but do not appreciate what *** *** is inferring about our staffI also found that we were not the only ones to say similar things about this company and Ms***I only wish I had looked up complaints about Who's Who before filling out a form for our physician to sign.
Regards,
*** ***

mce_"" "">*** *** ***
The following is the response to the complaint you sent to me todayThank you for giving me the chance to respond to this complaint
Our office has made several attempts to reach *** ***, based on the aplication she filled out and sent back to us requesting that we callThe employee who was calling was instructed to contact *** based on the form being filled out and *** requesting us to call Based on your request we will no longer call *** office, however that we are now unable to verify any information with the aplicant she will not be included in the upcomming edition as requestedThis is the processWe cannot include anyone without veryifying the information firstNo further calls will be made.
Please understand how important our reputation is to us here at *** *** ***We have thousands of happy members and work diligently each day to maintain our standards and provide the highest level of member satisfaction.
*** *** Executive Director
Trademark Who's Who
** *** *** Road
*** South Carolina General Office 864-***

In regards to this specific inquiry I will now respondThe person who made the complaint *** was not the intended member, she is or was an employee of the Doctors officeThe person
who filled out the application and submitted it to our office was in fact the DoctorHis name was Dr*** ** ***Please take into consideration even he did not see a reason to submit a complaintThe complaint was stressing that our company was "harassing" Dr*** officeI feel as though if Dr*** felt that way he would have issued the complaint himselfNow with that said I do understand that *** was upset and felt bothered or harassed by our office calling to reach out to Dr***At the bottom of the application that Dr*** filled out and sent back to our office there is a space for his signatureBelow the signature it sates clearly "All correspondence I receive about this inquiry including this form has my full and complete authorization."
This gives my company authorization to reach out to Dr*** via phone to finalize his inclusion in the Top Doctors Honors Edition of the Trademark Who's WhoOur company only places one call per day until we reach the personWe do not call more than one time per dayIf the person is not available we simply ask to leave a message to have the person call us back as soon as they are able to speakIn this case, *** simply got tired of taking the messages and became upset*** said in her complaint to you that we called and said Dr*** "was selected as a "Top Physician" for something or other" those were her exact words to you, which only proves my point that she wasn't taking the message and giving it to the doctor properly, hence he wasn't calling back because had he known it was regarding the actual form he filled out and signed and sent back to us, I believe he may have been more inclined to call backI also told *** multiple times that I do understand that Dr*** is extremely busy and the fact that he was a GOOD Doctor as she stated was in part one of the reasons why we chose himAll I asked her to do was to please take a message and have him call me when he couldI was not expecting her to pull him out of a room nor had I ever asked for anything like thatIn this excerpt from her complaint she states : "At this point you can tell it's a scam because they don't seem to understand that a GOOD physician doesn't have leisure time"
saying May I ask how does this confirm any type of scam? There is no scam to be hadWhat is she referring to? "its a scam'? what exactly is "it" and what makes "it" a scam? She is stating that because the Drdoesn't have time to come to the phone because he doesn't have leisure time, then "it" must be a scam?? Her statement is not fact, it is 100% opinionAs a business owner this type of gross misuse of the word "scam" can impact a company's reputation significantly and I ask you to please take a long hard look at what shes saing here, with also keeping in mind she simply works there and was not the intended person of contact.
She also stated : "Again, I offered to help and a "*** ***" (The Supervisor, according to her) said she can only speak to our physician."
She did offer to help me and I explained to her we have a COMPANY POLICY to only speak to the member, because of the level of the honorWe need to speak directly to our members and make sure that the information we publish comes directly form them and that they are happy with itI did also express to her that I am the supervisor, because I amI believe you now understand I am the supervisor, as I am the owner of the company.
She also stated: "I politely asked her to remove my physician from the "award/list" and she refuses."
She did say "take us off your list", again assuming that this was a cold call, not listening to the fact that the Dragain filled out the form and signed it and when I explained to give everyone the same and proper consideration I would not just remove his information because a third party asked me to*That would be a breech of privacy for the member to discuss their information with anyone, weather it was about the persons information or removing their file, it simply is something we must speak to the member aboutThat is the only reason I stated to her that I could not remove it, not that I wouldn'tI couldn't.
When I suggested the Drhas to have a lunchtime or some downtime to just speak to me briefly I was only making suggestions to try and helpWe will sometimes stay late to accommodate members and get things done for them to work around their schedulesI had no problem staying late to try and get this done for him if that's what he would have wanted but she took everything I was saying the wrong wayAnd in regards to her "checking online and seeing a plethora of complaints about "Who's Who", that doesn't mean it was Trademark Who's WhoThere are multiple organizations with "Who's Who" in the title
Based on the information I have provided to you I truly hope you can take a look at the big picture and truly understand my feeling on this complaintAnd quite honestly how I feel doesn't even matterWas it insulting and mean what she wrote yes of course, but more importantly it simply was not the truthThis complain is not valid.
The Dr.'s information was removed from my file based on the correspondence with ***All though we expect the doctors honored in the Top Doctors Honors edition to maintain a high peer rating and good reputation, how their office staff treats people is a factorBased on our correspondence with this office the information was removed and no future calls have been or will be made.
Please understand how important our reputation is to us here at Trademark Who's WhoWe have thousands of happy members and work diligently each day to maintain our standards and provide the highest level of member satisfactionIn the real world we understand as you can as well I sure understand that we could never have 100% member satisfaction, in all honesty we know you cant simply please everyone, but I can assure you we certainly have more happy satisfied members than notI believe we have only had a small handful of complaints in over yearsWe will maintain our reputation and do our best to resolve every and any issue that may come up because we care sincerely about our membersWe hope that this letter serves as a sufficient response and if you have any further questions or concerns you may reach me at any time via email and or phone.
Julie Gregory, Executive Director
Trademark Who's Who
Saint Mark Road
Taylors, South Carolina General Office 864-603-

Good afternoon,
I just spoke to Mr*** This is the short version of what happenedThe customer placed an order with the companyHe called to cancel and left a message stating soI called him right back, however got his voicemail.
On his
voicemail I left a message stating that I will be happy to speak to him and take care of this for him (I meant for him to call me and we could discuss this further) he took it as me saying ok yes I will refund you now.
We have a strict policy in place to speak directly to the member regarding any credit card information to protect everyone.
I just spoke with Mr*** and we cleared things upHe did accept and sign for his items that he ordered (which if he did not want them he should have refused the box) but I am willing to refund him in full as soon as he mails back the package.
He will get a full refund as soon as he mails back the merchandise he accepted When we spoke he was happy with this compromise.
I would like you to follow up with him to confirm out conversation today.
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Dear Ms. [redacted], 
I acknowledge [redacted] concerns and have stated the facts to you. The original request that [redacted] made to resolve this was for the calls to stop and for us to remove his information, we have complied with the request to do so. As per the first letter sent, we have complied with [redacted]'s first request. We wish [redacted] and the Doctor continued success and apologize for any inconvenience. 
Trademark Who's Who

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After a review of our records the refund was scheduled to be processed however it was not processed due to an error in corresponding to the member.
Dr. [redacted] was emailed to verify the payment information to issue the refund to.  We believe due to a simple communication error this was...

overlooked. Thank you for bringing it to our attention. The members credit card could not be credited because the system does not allow refunds on orders over a year old.
However to resolve the issue what we have done is issue a refund check, the check was mailed August 30, 2016 and the check number is #[redacted].  
The refund authorization number for the transaction is [redacted].
The tracking information for the envelpoe was via the United States Postal Service and is [redacted]. We hope this resolves the issue and if there are any other questions or conserns please feel free to contact our office as soon as possible. Thank you.