Shamrock Industrial Metals

I am rejecting this response because: In April, my wife was prescribed physical therapy for her knee which she received at Methodist HospitalMethodist Hospital billed my insurance company on 5-6-My responsibility for that service was $ I waited for a bill from Methodist Hospital so that I could pay that amountI never got a bill from Methodist HospitalIf I had gotten a bill from Methodist Hospital I would have paid my responsibility immediately While still waiting to be billed for the physical therapy my wife was scheduled for surgeryOn 7-6-I made a payment to Methodist Hospital of $which was the estimated patient liability for my wife’s surgery on that dateI was given the Patient Out-of-Pocket Financial Estimate which states “If your estimate was too high, we will send you a refund for the amount you overpaid.” On 7-11- Methodist Hospital billed my insurance company and their claim was paid by EFT on 7-19-My remaining responsibility for that surgery was $ Since I had already paid $to Methodist Hospital I had an overpayment of $and expected to receive a refund On 8-15-2016, still waiting for my refund, I called Methodist Hospital and was told that the paperwork was being verified and to call back in daysOn 9-6-I called again and was told by [redacted] that the paperwork was still being verified and to call back in 10-daysOn 9-28- I called again and was told by [redacted] to call again in days On 10-3-I received a bill from Methodist Hospital in the amount of $for physical therapy for my wife that she received in August after her surgeryI went to the Dignity Health website to pay that bill but the website had an amount due of $ I called to find out why the amount on my bill was different than the amount on the website and was told by the woman who answered the phone that I had a credit of $ I told her that I was unaware of any credit but paid the amount on the website, $69.63, as she requested On 10-13-I called Methodist Hospital again to inquire about my refund for my overpayment I was put on hold for a long time and then [redacted] came on and told me that my refund had been applied to another account but could not tell me what account that wasShe said that I would get a phone call from Patient Financial Services in 24- hoursOn 10-14-I got a call from Patient Financial ServicesThe lady told me that $of my overpayment had been applied to the account for the physical therapy that my wife got back in April and that $had been applied to “another account”I told her that I knew that I had to pay $but never got a bill from Methodist HospitalIf I had gotten a bill I was prepared to pay the full amount immediatelyI told her that it did not state on the Patient Out-of-Pocket Financial Estimate that I was given on 7-6-that they would use my refund instead of refunding itIt stated that I would get a refund if I overpaid the estimateI told her that I felt that Methodist Hospital had used my refund as they pleased without billing me for the amount nor informing me about what they were doingI asked her for a receipt for $and a receipt for $ showing that those accounts were paidMethodist Hospital, to this date, has not sent me those receipts To resolve this matter I would like to receive two receipts for $and $to show that those accounts are paid in fullRight now I do not have a bill for $or $nor a receipt to prove that I have paid those accountsI also think that Methodist Hospital’s office policy of not refunding overpayments if the patient has an outstanding balance in another account should be included in the Patient Out-of-Pocket Financial Estimate

I am rejecting this response because:  
In April, 2016 my wife was prescribed physical therapy for
her knee which she received at Methodist Hospital. Methodist Hospital billed my
insurance company on 5-6-2016. My responsibility for that service was $708.17.
I waited for a bill from Methodist Hospital so that I could pay that amount. I never got a bill from Methodist
Hospital. If I had gotten a bill from Methodist Hospital I would have paid
my responsibility immediately.
While still waiting to be billed for the physical therapy my
wife was scheduled for surgery. On
7-6-2016 I made a payment to Methodist
Hospital of $1538.70 which was the estimated patient liability for my wife’s
surgery on that date. I was given the Patient Out-of-Pocket Financial Estimate
which states “If your estimate was too high, we will send you a refund for the
amount you overpaid.” On 7-11-2016
Methodist Hospital billed my insurance company and their claim was paid by EFT
on 7-19-2016. My remaining responsibility for that surgery was $820.60.  Since I had already paid $1538.70 to
Methodist Hospital I had an overpayment of $718.10 and expected to receive a
refund.
On 8-15-2016, still waiting for my refund, I called
Methodist Hospital and was told that the paperwork was being verified and to
call back in 14 days. On 9-6-2016 I called again and was told by [redacted] that the
paperwork was still being verified and to call back in 10-15 days. On 9-28-2016
I called again and was told by [redacted] to call again in 7 days.
On 10-3-2016 I received a bill from Methodist Hospital in
the amount of $79.56 for physical therapy for my wife that she received in
August 2016 after her surgery. I went to the Dignity Health website to pay that
bill but the website had an amount due of $69.63  I called to find out why the amount on my
bill was different than the amount on the website and was told by the woman who
answered the phone that I had a credit of $9.93 
I told her that I was unaware of any credit but paid the amount on the
website, $69.63, as she requested.
On 10-13-2016 I called Methodist Hospital again to inquire
about my refund for my overpayment.  I
was put on hold for a long time and then [redacted]  came on and told me that my refund had been
applied to another account but could not tell me what account that was. She
said that I would get a phone call from Patient Financial Services in 24-48
hours. On 10-14-2016 I got a call from Patient Financial Services. The lady
told me that $708.17 of my overpayment had been applied to the account for the physical
therapy that my wife got back in April 2016 and that $9.93 had been applied to “another
account”. I told her that I knew that I had to pay $708.17 but never got a bill
from Methodist Hospital. If I had gotten a bill I was prepared to pay the full
amount immediately. I told her that it did not state on the Patient Out-of-Pocket
Financial Estimate that I was given on 7-6-2016 that they would use my refund
instead of refunding it. It stated that I would get a refund if I overpaid the
estimate. I told her that I felt that Methodist Hospital had used my refund as
they pleased without billing me for the amount nor informing me about what they
were doing. I asked her for a receipt for $708.17 and a receipt for $9.93
showing that those accounts were paid. Methodist Hospital, to this date, has
not sent me those receipts.
To resolve this matter I would like to receive two receipts
for $708.17 and $9.93 to show that those accounts are paid in full. Right now I
do not have a bill for $708.17 or $9.93 nor a receipt to prove that I have paid
those accounts. I also think that Methodist
Hospital’s office policy of not refunding overpayments if the patient has an
outstanding balance in another account should be included in the Patient
Out-of-Pocket Financial Estimate.

I have reviewed all of the notes and all of the docs in EDM.No letters or documents were received from either the patient, her husband, the Revdex.com, or Leanne Lovering here in the PFS business office.I was never asked for assistance.There are notes regarding phone calls from the husband on only one...

account:  the OPS account, 424774610, with date of service 7/6/16.The husband called on 8/15/16, 9/28/16, and Customer Service called him on 10/14/16.See below for a break-down of all of Susan's account.Per business office policy they do not refund overpayments to the patient if there are outstanding account balances owing.She had balances on two other accounts so the overpayment was transferred instead of refunded.Let me know if you need anything more.Thanks!Have a great day![redacted]