Shamrock Landscaping

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

The following agreement was executed by the contractor and customer:March 26, [redacted] *** [redacted] *** RE: Landscaping Services Agreement Dear [redacted] , Shamrock Landscaping is a family owned and operated small business providing landscaping and snow management services to the Merrimack Valley for the past nine years We bring more than years combined construction, landscaping and snow management experience to our projects Our customers include residential, commercial and residential property owners and management companiesShamrock Landscaping is a fully insured contractorWe are pleased to offer the following proposed agreement to landscape your yard as described below: Surface Drainage SystemTo enhance the drainage of surface water draining from the gutter downspout on the left rear corner of the house (in the area of the gate in the fence);· Furnish up to one (1) ton of crushed stone.· Excavate from the gutter to the corner of the fence.· Backfill with stone.· Cover with fill and loam, ready for seeding.Cost: $Lawn Development · Furnish up to twenty (20) cubic yards of screened top soil (loam).· Rake the existing soil to re-shape the surface of the yard (sloping away from your home, while following the existing grades) filling in depressed areas.· Rake out and compress the new loam to provide a good growth medium for seed· Apply starter fertilizer to assist the germination and growth of the grass.· Apply seed, followed by second application of starter fertilizer to assist the germination and growth of the grass· Apply the initial watering of the seed.Cost: $3,Owner Responsibility (Post Seeding)This is an extremely critical period in the development of your new lawnIt is important that you follow these guidelines; Care and Watering-Water is by far the most important ingredient in your new lawn's success-The first weeks after installation (until the seed has germinated), you will need to water a minimum of times a day for 15-minutes (in every location) each watering-Adjust watering schedule according to weather conditions (sun, heat, wind).-The general idea is to keep it consistently moist during this period.-Stay off your new lawn as much as possible for the first weeks.-After the first two weeks adjust your watering schedule to once per day (preferably in the early morning) for 30-minutesThese deeper waterings will help the turf grass roots grow deeper.-Do not fertilize your new lawn until it has been in for approximately weeks.-Do not mow your lawn for 2-weeks after installation or until it is at leastinches tall.-At first mowing, have your mower at its highest possible settingAt no time should you cut off more than 1/the length of your turf grass in a single cuttingFurnished Materials All materials furnished to the project have been selected based on their applicability to the areaThe stone and loam are native to the area from a source in North BillericaSeed ( [redacted] ***) and starter fertilizer will be [redacted] professional products which are only sold to professional landscapers and gardenersBoth products are designed for New England conditions PaymentThis work requires approximate one third payment ($1,100) at the time of authorizationUpon receipt of this payment the work will be scheduledOne third payment ($1,100) will be due upon commencement of the workWe anticipate that the work will be done in approximately two to three daysThe actual performance date(s) will be weather and ground/material wetness dependentFinal payment ($1,300) is due at the completion of the workProject ScheduleUpon execution of the agreement and receipt of initial payment the project will be scheduledTypically the seeding season begins around April 15thIt is dependent on the temperature of the days and eveningsIt needs to be warm enough to support the germination of the seed and growth of the lawnWe will set a preliminary start date upon receipt of the signed agreement and we will adjust it based upon our monitoring of the weatherNote that we have currently had some early warm weather, but that the long range prediction for April is cooler weatherThe project will be accomplished in two to three days Return of a signed copy of this proposal with your initial payment shall constitute your acceptance and serve as our notice to proceedThank you for your considerationWe look forward to working on your Ecklund Drive property Sincerely, Shamrock Landscaping [redacted] Owner Accepted by: __________________________ (sig) [redacted] *** ___________________ (date) The work waited due to cold evenings until MayWork was completed on May 10thA copy of information on New Lawn Care (from agreement) was sent via email on the 10th at customer's requestInformation was resent at customer's request on the 12thEmail sent to customer on 6/that we would be there tomorrow to mow the lawnNo response so another e-mail was sent on 6/Lawn was mowed on 6/At that time all bare spots were scratched with a rake, additional seed and starter fertilizer were appliedCustomer observed thisService for cutting the lawn was not paidEmail to customer on 6/that we would be there to mow on 7/There was no response and lawn was freshly mowed when we arrivedEmail sent on 7/explaining that lawn was mowed and please forward our payment for the previous cuttingOn 8/we received a voice mail from the customer asking for us to call because they wanted to talk and had been out of town the last two weeksWe responded that our contracted services were completed in May and that we no longer wanted to mow the lawnWe also asked for the overdue payment for lawn mowing on 6/We received a voicemail on 8/saying that they were going to file a complaint with the Revdex.comWe received another call on 8/saying there was no grass in the yardWe visited the site after receiving the complaint and took a picture (see attachment) of the front lawnThis has been a very dry spring/summerAlthough it seems that the customer has watered the lawn, all the lots across the street are weeds that have gone to seedThis might be contributing to weeds in their yardThat combined with the weather could produce many weedsThe best way to get the weeds out of the lawn is by a fertilizer programThis had been discussed with the customer as the next step in the processThis will kill the weeds and allow the grass to take over in their placeAlthough we are dedicated to customer satisfaction we do not feel that we can satisfy this customerOur suggestion is that they contact another company for these future steps to maintaining a nice lawnThank you to the Revdex.com and our customer for allowing this communicationNote to Revdex.comThis complaint was mailed to [redacted] at our addressWe do not, nor have we ever had a person by this name at our companyThanks again, [redacted] , Owner, Shamrock Landscaping

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I reject Shamrock last message because I paid them 3,to have grass in my yardinstead I have crab grass and Shamrock thinks it looks goodHe took his photos away from the yard but I have close up of the yard so you can seeAgain for what I paid for I believe it should be grass my lot acre is about (small)I think if I wanted crab grass I wouldn't have to pay him for that it was already in the yardI had talked to him and his helper when they first started about the grass and he told me he is a professional and the grass has to start growing before he can take care of the weeds on the next visit when my yard was growing the weeds he told me to keep watering it that the weeds are taken care of laterNever happen I do believe he does deserve to get paid for the luem ( even thought it had glass and rocks) and some of the work but he did not finish the jobthat's why I am only asking for back I may have to send to emails because I don't think I can send them all together for the front yard , sides of the house and back yard Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I reject Shamrock last message because I paid them 3,500.00 to have grass in my yard. instead I have crab grass and Shamrock thinks it looks good. He took his photos away from the yard but I have close up of the yard so you can see. Again for what I paid for I believe it should be grass my lot acre is about 0.1 (small). I think if I wanted crab grass I wouldn't have to pay him for that it was already in the yard. I had talked to him and his helper when they first started about the grass and he told me he is a professional and the grass has to start growing before he can take care of the weeds on the next visit when my yard was growing the weeds he told me to keep watering it that the weeds are taken care of later. Never happen I do believe he does deserve to get paid for the luem ( even thought it had glass and rocks) and some of the work but he did not finish the job. that's why I am only asking for 1500.00 back.  I may have to send to emails because I don't think I can send them all together for the front yard , sides of the house and back yard.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

The following agreement was executed by the contractor and customer:March 26, 2016 [redacted]...

[redacted]                                   ...⇄ /> [redacted] RE: Landscaping Services Agreement Dear [redacted], Shamrock Landscaping is a family owned and operated small business providing landscaping and snow management services to the Merrimack Valley for the past nine years.  We bring more than 50 years combined construction, landscaping and snow management experience to our projects.  Our customers include residential, commercial and residential property owners and management companies. Shamrock Landscaping is a fully insured contractor. We are pleased to offer the following proposed agreement to landscape your yard as described below: Surface Drainage SystemTo enhance the drainage of surface water draining from the gutter downspout on the left rear corner of the house (in the area of the gate in the fence);·         Furnish up to one (1) ton of crushed stone.·         Excavate from the gutter to the corner of the fence.·         Backfill with stone.·         Cover with fill and loam, ready for seeding.Cost: $500 Lawn Development ·         Furnish up to twenty (20) cubic yards of screened top soil (loam).·         Rake the existing soil to re-shape the surface of the yard (sloping away from your home, while following the existing grades) filling in depressed areas.·         Rake out and compress the new loam to provide a good growth medium for seed. ·         Apply starter fertilizer to assist the germination and growth of the grass.·         Apply seed, followed by second application of starter fertilizer to assist the germination and growth of the grass. ·         Apply the initial watering of the seed.Cost: $3,000 Owner Responsibility (Post Seeding)This is an extremely critical period in the development of your new lawn. It is important that you follow these guidelines; Care and Watering-Water is by far the most important ingredient in your new lawn's success. -The first 2 weeks after installation (until the seed has germinated), you will need to water a minimum of 2 times a day for 15-20 minutes (in every location) each watering. -Adjust watering schedule according to weather conditions (sun, heat, wind).-The general idea is to keep it consistently moist during this period.-Stay off your new lawn as much as possible for the first 2 weeks.-After the first two weeks adjust your watering schedule to once per day (preferably in the early morning) for 30-40 minutes. These deeper waterings will help the turf grass roots grow deeper.-Do not fertilize your new lawn until it has been in for approximately 6 weeks.-Do not mow your lawn for 2-3 weeks after installation or until it is at least3 inches tall.-At first mowing, have your mower at its highest possible setting. At no time should you cut off more than 1/3 the length of your turf grass in a single cutting. Furnished Materials All materials furnished to the project have been selected based on their applicability to the area. The stone and loam are native to the area from a source in North Billerica. Seed ([redacted]) and starter fertilizer will be [redacted] professional products which are only sold to professional landscapers and gardeners. Both products are designed for New England conditions.   PaymentThis work requires approximate one third payment ($1,100) at the time of authorization. Upon receipt of this payment the work will be scheduled. One third payment ($1,100) will be due upon commencement of the work. We anticipate that the work will be done in approximately two to three days. The actual performance date(s) will be weather and ground/material wetness dependent. Final payment ($1,300) is due at the completion of the work. Project ScheduleUpon execution of the agreement and receipt of initial payment the project will be scheduled. Typically the seeding season begins around April 15th. It is dependent on the temperature of the days and evenings. It needs to be warm enough to support the germination of the seed and growth of the lawn. We will set a preliminary start date upon receipt of the signed agreement and we will adjust it based upon our monitoring of the weather. Note that we have currently had some early warm weather, but that the long range prediction for April is cooler weather. The project will be accomplished in two to three days.  Return of a signed copy of this proposal with your initial payment shall constitute your acceptance and serve as our notice to proceed. Thank you for your consideration. We look forward to working on your Ecklund Drive property.    Sincerely,                          �...⇄  Shamrock Landscaping                                  �...⇄                                         ...⇄                   
[redacted] Owner                                                 Accepted by: __________________________ (sig)[redacted] ___________________ (date)  The work waited due to cold evenings until May. Work was completed on May 10th. A copy of information on New Lawn Care (from agreement) was sent via email on the 10th at customer's request. Information was resent at customer's request on the 12th. Email sent to customer on 6/21 that we would be there tomorrow to mow the lawn. No response so another e-mail was sent on 6/22. Lawn was mowed on 6/23. At that time all bare spots were scratched with a rake, additional seed and starter fertilizer were applied. Customer observed this. Service for cutting the lawn was not paid. Email to customer on 6/30 that we would be there to mow on 7/1. There was no response and lawn was freshly mowed when we arrived. Email sent on 7/1 explaining that lawn was mowed and please forward our payment for the previous cutting. On 8/5 we received a voice mail from the customer asking for us to call because they wanted to talk and had been out of town the last two weeks. We responded that our contracted services were completed in May and that we no longer wanted to mow the lawn. We also asked for the overdue payment for lawn mowing on 6/23. We received a voicemail on 8/6 saying that they were going to file a complaint with the Revdex.com. We received another call on 8/6 saying there was no grass in the yard. We visited the site after receiving the complaint and took a picture (see attachment) of the front lawn. This has been a very dry spring/summer. Although it seems that the customer has watered the lawn, all the lots across the street are weeds that have gone to seed. This might be contributing to weeds in their yard. That combined with the weather could produce many weeds. The best way to get the weeds out of the lawn is by a fertilizer program. This had been discussed with the customer as the next step in the process. This will kill the weeds and allow the grass to take over in their place. Although we are dedicated to customer satisfaction we do not feel that we can satisfy this customer. Our suggestion is that they contact another company for these future steps to maintaining a nice lawn. Thank you to the Revdex.com and our customer for allowing this communication. Note to Revdex.com... This complaint was mailed to [redacted] at our address. We do not, nor have we ever had a person by this name at our company. Thanks again, [redacted], Owner, Shamrock Landscaping