Shamrocks Legal Documents

Initial Business Response /* (1000, 8, 2016/06/09) */
Hello [redacted], I am emailing you because I received a letter of complaint from a prior client. Case # XXXXXXXX, [redacted], is the claimant. I didn't receive the letter until yesterday afternoon. I called and spoke with someone in your...

office. They said I could still respond to the complaint. My mailing address is [redacted]. XXXXX, for future reference.
I would like first to say that I have had this business for seven years, and have never had a complaint. So, let me tell you what really happened, in this case. [redacted] hired me on April 14, 2015 (I will send you a copy of our agreement attached to the email) she hired me to do her divorce paperwork. For the $350.00 I was to fill out the; Summons, Dissolution, UCCJEA (jurisdiction), Income and Expense, Disclosures, Default (if needed), Entry of Default, Judgment, Entry of Judgment Child support attachment, and custody attachment. The agreement clearly state the "I agree no to hold Shamrocks Legal Documents liable for any unforeseen damages now or in the future with the preparation and outcome of my case. I am fully aware that Shamrocks legal documents is preparing the above documents solely on the information that I have given abut my case. In the event that a dispute arises, I agree to go to binding arbitration, but if legal proceedings occur, the prevailing party will be reimbursed attorneys fees." She signed this agreement under full disclosure. I also states that "you agree to pay Shamrocks legal documents for the preparation of the above documents a non refundable fee."
[redacted] has changed her mind through out this case. First she said that there was NO community property, and only the vehicles were separate property. So, this is what I put on the documents. The court clerk responded that the assets needed to be listed as community property because they were purchased during the marriage. Even though court clerks are not suppose to give legal advice, they wouldn't file the default and judgment. So, we had two options, according to the clerk. Either, draw up a marital settlement agreement (nine pages) or amend the petition and list the assets as community property and reserve the respondent. [redacted] chose to do the marital settlement agreement. So, without charging her more, I prepared the agreement and emailed it to her for review. She sent it to her husband to look over, because he would have to sign it. This is when he began calling me, harassing me with several phone calls. He would become very angry and aggressive in his tone. I told him I couldn't discuss the case with him, he would have to talk to [redacted]. He called repeatedly, but I would not answer the phone. He refused to sign the agreement, so [redacted] told me to amend the petition and reserve, for which I still didn't charge her for. We waited the 30 days and the respondent didn't answer the complaint, so I filed default and judgment. I had sent [redacted] the document via email, since she couldn't get time off of work to come in and sign. She signed them, I printed and filed. I filed them with Fresno county court with EMAIL signature, which I have done several times with other clients. [redacted] informed me that she received a letter from the court that they no longer accept email signatures and need original signatures on the documents. She called me very upset threatening me, saying I didn't know what I was doing etc. I told her that it is out of my control if the court changes their policy. I told her to just re sign the documents that I sent her (default) and resubmit them with the judgment (which she had a copy of ) with original signatures to the court. I have not heard from her since. So, I assumed that everything was done. Then I received the complaint from your office.
I have gone above and beyond for this client not charging her for the additional services and putting up with her harassing and abusive husband. I would like this response put in the file of this case. Please let me know of the outcome. I can say that if this fictitious complaint hurts my business activities and name, I will be seeking legal recourse from [redacted].
If you have any questions please contact me at XXX-XXX-XXXX.
Thank you for your time in this matter.
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
I have read Mrs. [redacted] statement and she can say what she wants to say but she is being dishonest. All I have to say again is that her work was done poorly and of course she will not take the blame for it. She is also being dramatic when she states I am harassing her. I have the texts to prove that all I told her was that she had done poor work after paying her $350. Who wouldn't say anything? Getting my $350 is not the importance in this matter, it is making sure she doesn't do this same poor job to someone else who really cannot afford it.
Thank you for your time.