Shangri La Nails

Re: ID# *** - Received via Postal MailTo Who It May Concern:In regards to customer complaint, ID#***, we are deeply saddened with the complaint against one of our nail techniciansBelow and attached exhibits that we have included is our perspective of the events and texts regarding
the two parties.(Exhibit A)On Saturday, June 3, 2017, at 11:49pm - Denise had texted the client and asked to change her 12:00pm noon appointment to 2:30pm, ** *** *** * ***She was not expecting a response until the morning as she understands that it was a late textOur regular clients understand that we work odd hours and back to back appointments, so it is difficult to text clients right away or within business hours.On Sunday, June 4, 2017, at 8:am - The client had texted to double check if Denise was feeling better and had stressed that she really needed the original noon appointment as she had plans for later in the day.On Sunday, June 4, 2017, at 11:am - The client then again texted Denise to let her know that she will no longer be able to make it as she is now also sickDenise respondedThe client then proceeded to say she will book again.(Exhibit B)On Sunday, June 4, 2017, at 12:pm - The client, who stated that she was sick, texted our other nail technician to book with her as she had stated that she was not satisfied with Denise as her current nail technicianIt is unfortunate that she did not sit down to talk to Denise in regards to her dissatisfaction in the level of customer service prior to reaching out to our other nail techniciansDenise did in fact text the client right away about being sick as all of us are human, and do get sickDenise DID NOT cancel her appointmentThe client did. (Exhibit C)On Sunday, June 4, 2017, at 1:pm - Denise had texted the client to discuss the dissatisfaction of Denise's level of customer service*** *** *** *** ** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** * ** *** When we book appointments, we close that time slot for our clientsWhen a client does not show up to their appointment, we lose that time and cannot make up for that lost time.We feel that we are not respected as human beings by this client *** *** ***Denise did in fact reach out to her to clarify her situationWe *** *** ** *** *** *** ** *** *** ** ** felt we have resolved this issue*** ** *** *** *** ** *** *** *** *** ** *** *** ** *** * *** *** ** *** *** *** ** *** *** *** *** *** *** *** We do our best to keep both parties happyWe have never had a complaint reach the Revdex.com, as most of our customer complaints are promptly dealt with.Kind Regards,Larissa C***Manager