In response to complaint dated February 23, The patient was correct in her findingsThe issue was corrected and the patient was notified by phone call and subsequent email dated February 16, at 3:pmIn contracting the patient we received a phone message stating " unable to reach
subscriber, may have traveled outside range location." Unable to leave a voicemail, we also attempted to contact the patient immediately after with the following email. Ms***Thank you for your recent letterUpon further investigation the initial adjustment made to your account was in errorYou are correct you do not woe a balance on your account. The accurate account information should reflect a $balance and the correct adjustment(s) have been made.Thank for the information and we apologize for any inconvenience this may have caused.If you have any further questions, please let us know and we will be happy to assist in any way possible. -XXXXXWe regret the error, and our attempts to contact the parent to rectify the error were not receivedWe have reviewed our insurance participation and have provided additional training to insure this does not happen againWe appreciate Ms*** for alerting us to the issue and allowing us to correct our error.Sincerely,Mosaic Dentistry
In response to complaint dated February 23, The patient was correct in her findingsThe issue was corrected and the patient was notified by phone call and subsequent email dated February 16, at 3:pmIn contracting the patient we received a phone message stating " unable to reach
subscriber, may have traveled outside range location." Unable to leave a voicemail, we also attempted to contact the patient immediately after with the following email. Ms***Thank you for your recent letterUpon further investigation the initial adjustment made to your account was in errorYou are correct you do not woe a balance on your account. The accurate account information should reflect a $balance and the correct adjustment(s) have been made.Thank for the information and we apologize for any inconvenience this may have caused.If you have any further questions, please let us know and we will be happy to assist in any way possible. -XXXXXWe regret the error, and our attempts to contact the parent to rectify the error were not receivedWe have reviewed our insurance participation and have provided additional training to insure this does not happen againWe appreciate Ms*** for alerting us to the issue and allowing us to correct our error.Sincerely,Mosaic Dentistry