Shank's Lawn Equipment, LLC

June 23, 2016We are responding regarding the correspondence from [redacted] regarding the service repair to his [redacted] mower. We have tried repeatedly to order the correct parts to repair the unit and simply have not been able to source parts that match this unit correctly. We are using the...

exact identification provided by [redacted] for this unit and using the part numbers that [redacted] lists for this specific unit. Apparently the manufacturer that produced the unit for [redacted] has changed the parts and they do not fit [redacted]'s unit correctly. We have made multiple attempts to source the correct parts without success.We are notifying [redacted] that we will not charge him for the hours we have invested in the attempts to repair the unit and source the parts, we will return the parts we have ordered so he is not charged and so he can deal directly with [redacted] to get the unit repaired.Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The credit card company finally removed the 3 charges from SKANKSLAWN so I should be able to pay the chemotherapy blood test bill.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 18, 2014
We are responding regarding the correspondence from [redacted] concerned an intended return on Order # [redacted].Following is a copy of the Order Terms and Conditions that the customer acknowledged at the time of order.As requested by the customer we issued a Return...

Authorization Number so the part could be returned for inspection and hopefully a credit.When the part was returned and inspected it obviously had been installed. The mounting holes had threads cut into hub and pulley had belt path markings.The credit was denied since the part had been installed and could not be sold as new,Regards,Shank's lawn Equipment LLC

---------- Forwarded message ----------From: Service Dept <[email protected]>Date: Wed, Jul 13, 2016 at 10:31 AMSubject: Complaint # [redacted]Regarding Revdex.com complaint # [redacted], [redacted] has been notified that his equipment is available for pickup. While it has not been repaired, we have reassembled the unit and are not charging him for the parts or labor that was involved up to this point. We invested a total of $ 180 in time spent with the unit and parts which we cannot return. Regards, Shank's Lawn Equipment LLCEquipment Service Dept.p:    [redacted] menu option *f:     [redacted]m:   [email protected]:    www.ShanksLawn.com

June, 18, 2014
We regret that [redacted]s expectations were not met and understand his frustration if the unit did not perform satisfactorily.We make every attempt in our service dept, to repair units in a satisfactory manner and this instance was no exception.This unit was tested...

when the repair was complete and everything seemed in order.There are numerous statements and accusations in [redacted]s dialogue that could be contested and clarified but are irrelevant to his demands in the correspondence,We would like to simply make three observations.1- The complete service bill was $466.62. Of that total, only $137.92 was related to the carburetor repair that he alleges was still not totally solved when he used the unit.2- He alleges that the mower "would not run" when he actually told our service rep on the phone that it bogged down and lost power in mowing conditions.3- Even though he fails to mention it in his dialogue, we offered to have a service technician stay past our closing time to facilitate him bringing the unit back immediately to have us check the problem he experienced and resolve it. This would have been the quickest solution and would have involved much less down time for [redacted] than calling another repair service and would have been done at no additional cost to him. But he refused and abruptly ended the call.Regards,Shanks Lawn Equipment LLC

June 18, 2014
Regarding [redacted]s attempted transactions on June , 2014 we regret his experience but cannot change the situation for the following facts which are Supported by the screenshot of his attempts from our credit card processor that are pasted into this ,He made three...

attempts to complete the transaction, all of which failed. We never received any funds at all for any of the three attempts as shown below. A$hown in the transactions logs, all three were declined by fraud intervention software because of data entry mismatches with the card issuer records. Obviously, the credit card Company that issued the Card regarded these as temporary transactions and had them posted as pending which is likely why they told [redacted] that they couldn't help him until June 17th which may be the temporary approval expiration date according to their policy.Of Course there cannot be a chargeback or Credit because the sale was never completed and we sever received funds. We suspect that if indeed a gift card" was used that it was never registered with [redacted]s address data which likely is the cause for the transaction failure but have no way of proving that and since We are PCI complaint the data below is the only information we have to go by,Shanks Lawn Equipment LLC