File ***
I sent Ms*** a direct email asking for more information on the Best Western propertyI sent the email to the following email address: ***
Waiting for a
reply.
Elizabeth C***
Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. In fact, it was ONLY after Revdex.com intervention that Best Western started to take the matter seriouslyTo that end, *** *** a supervisor at Best Western contacted me via email (Nov 17, 2014) and indicated that she would send me a replacement $Best Western Travel Card with no expiry date.I responded to her by indicating that I will wait until actual receipt of the Travel Card before contacting the Revdex.com to update the file. That is, once I receive the $Travel Card, I will consider this complaint resolvedShe indicated that this could take 2-weeks.I will update the Revdex.com upon receipt of the $Travel Card
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm sorry but a $gift card that can only be used at one of your properties is not acceptableFirst of all I will probably not be staying at a Best Western Property againSecondly the amount does not began to cover what I experienced not only in the room, but from the treatment of the staff as wellI have enclosed a picture of one of the bugs that I knocked off of me in the showerLike I stated in my original complaintbecause of what happened and the treatment received from the hotel staff I feel that a refund of one nights stay is appropriate to settle this matter
Regards,
*** ***
Dear Ms***,Thank you for contacting the Revdex.com regarding your recent stay with the Best Western PLUS Regency House Hotel in Pompton Plains, NJI sincerely apologize for the negative experience you had during your stay.I will be following up with the hotel manager
regarding this matter and I will get back with you as quickly as possible.Sincerely,*** ***Best Western International
Dear Mr& Mrs***,Thank you for contacting the Revdex.com regarding the $Travel Card sent to you by our officeOur records show that on 1/5/15, the Travel Card number and information was sent to the following email address: ***Our records
also show that the card was used at a Best Western property in MarchI am very sorry, however we are unable to issue another Travel Card at this timeI sincerely apologize for this unfortunate situation.Sincerely,*** ***Best Western International
Complaint #***File #***Dear *** ***,Thank you for your feedback regarding your cancelled reservation with the formal Best Western property. I sincerely apologize for this unfortunate incident.I would like to make sure that your points were
posted back to your account. To further discuss this matter, please contact me directly at *** or via email at: ***Looking forward to hearing back from youSincerely,*** ***Best Western International
Dear *** ***,Please accept my apologies for the inability to reach a mutually satisfactory solution and I regret that the response you received was not as you expected. Due to the membership structure, Best Western International is not directly involved in the day-to-day matter of hotel operations of the members For this reason, it is the responsibility of the hotel’s management to make all decisions regarding compensation or refunds to their guests Our position in Customer Relations is to act as an intermediary between the member establishments and their guests when a complaint is filed We strive to aid both parties in reaching a mutually satisfactory solutionSometimes this does not occur, as in the case of your complaint I regret that we are unable to offer further assistance with this matter. We will keep your correspondence in our files and your comments will be reviewed when evaluating the overall customer service level of the Best Western Bastrop Pines Inn.I hope this better explains our position and will not discourage you from staying at Best Western member establishments in the future Thank you again for taking the time to share your comments with us.Sincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to the business by faxing the requested information. No resolution has been proposed at this time
Regards,
*** ***
File ***
Dear *** ***,
Thank you for your feedback regarding your experience with the Best Western Seven Seas in San Diego, CA I sincerely apologize that you had to go through this horrific experience regarding the damage and theft inside your vehicleI will
need to follow up on this with the hotel manager and get back with you.Please keep in mind that the hotel is not responsible for damaged or st***n items/vehicles that are parked in their lot Due to the police becoming involved, this is now in their hands and with your Insurance Company
I will be in touch after I review this with the hotel managerSincerely,
Elizabeth C***
Best Western International
File ***Dear *** ***Thank you for your concerns regarding the Travel Card issued to you by the Rewards Department.I have forwarded your comments to our Rewards Supervisor Team for review. You will be contacted as soon as
possible.Sincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All the response said was that they were forwarding the complaint to the rewards department for review This is not a solution or a final response I am awaiting a final response
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Best Western is according to a phone call yesterday is investigating within their system the communication breakdown.They still seem to be confused referring to my involving "social media" I have only contacted you regarding the matterI Am still waiting to hear from them the specific way in which my refund will be issued: A refund they admittedly owe meThank you
Sandra JC***
File ***Dear *** ***,Thank you for your message. Our records show that on 9/I sent you a copy of the Hotel's response regarding your concerns. I will post it again for your review.Please let me know if you need further assistance after reviewing the hotels update. You may reach me directly at ***
Hotels response:Good Morning! Thanks for contact us!We apologize again for the inconvenience occurred with *** *** ***Please be advised that we were fully booked with the hotel during the *** ***, which took a while the cheprocedureWhen we accommodate the guest we offer free of charge up grade category in our top floor, in one of our suites with balconyAll the information mentioned about the stay were analyzed and corrected to not happen againWe are committed to always offer the best serviceWe are the number hotel on *** and for two consecutive years received the certificate of excellence in providing services through BestwesternWe hope to see you soon in a new stay at ***-***, so this bad impression can be correctedSincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already contacted their reward department (reward#***) a few times before I filed the complaint, and now they let me go back to the circle again without a solution
Regards,*** **
File ***
Dear Mr***,
Thank you for comments regarding your experience with the Best Western Hotel ***. I sincerely apologize for the unfortunate incident that occured with your reservation. To further review this
matter, please forward me a copy of your receipt from the actual stay and a copy of your billing details showing the charges from the hotel. You may fax the details to *** or email to ***@***
Thank you kindly in advance and looking forward to hearing back from you
Sincerely,
*** ***
Best Western International
***
File ***Dear Ms***,Thank you for contacting the Revdex.com regarding your concerns with your Rewards account.This has been forwarded to the Rewards Department for further review. They will contact you directly as soon as
possible.Thank you for allowing our office assist you with this matter.Sincerely,*** ***Best Western International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
File 151018-Dear Ms***
Thank you for your replyI am very sorry, but again, we cannot approve the claim as *** does not specify a room type you will receivePer the terms and conditions of the Low Rate Guarantee, the room type must match in order to qualifyI sincerely apologize that we cannot assist furtherSincerely,
*** ***
Best Western International
Elizabeth
C*** sent me an email on 2-1-stating that there is nothing they can do! She also stated that the address was misspelled I changed my address with one of the rewards representatives, so why am I being penalized for the mishap of their representative and the postal service! I worked hard to earn those points and they should be credited back to my acct To tell someone that there is nothing they can do but lose everything is not the way it should be handled She also stated that if it would have been $instead of $in gift cards, they would have done a trace It's only a $gift card difference I really wish they Bureau would help with this situation As this is not the way it should be handled THIS IS SOMETHING THAT I EARNED, THIS WAS NOT GIVEN TO ME! They did not even try to offer any other alternative, they only said sorry!
File ***
I sent Ms*** a direct email asking for more information on the Best Western propertyI sent the email to the following email address: ***
Waiting for a
reply.
Elizabeth C***
Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. In fact, it was ONLY after Revdex.com intervention that Best Western started to take the matter seriouslyTo that end, *** *** a supervisor at Best Western contacted me via email (Nov 17, 2014) and indicated that she would send me a replacement $Best Western Travel Card with no expiry date.I responded to her by indicating that I will wait until actual receipt of the Travel Card before contacting the Revdex.com to update the file. That is, once I receive the $Travel Card, I will consider this complaint resolvedShe indicated that this could take 2-weeks.I will update the Revdex.com upon receipt of the $Travel Card
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm sorry but a $gift card that can only be used at one of your properties is not acceptableFirst of all I will probably not be staying at a Best Western Property againSecondly the amount does not began to cover what I experienced not only in the room, but from the treatment of the staff as wellI have enclosed a picture of one of the bugs that I knocked off of me in the showerLike I stated in my original complaintbecause of what happened and the treatment received from the hotel staff I feel that a refund of one nights stay is appropriate to settle this matter
Regards,
*** ***
Dear Ms***,Thank you for contacting the Revdex.com regarding your recent stay with the Best Western PLUS Regency House Hotel in Pompton Plains, NJI sincerely apologize for the negative experience you had during your stay.I will be following up with the hotel manager
regarding this matter and I will get back with you as quickly as possible.Sincerely,*** ***Best Western International
Dear Mr& Mrs***,Thank you for contacting the Revdex.com regarding the $Travel Card sent to you by our officeOur records show that on 1/5/15, the Travel Card number and information was sent to the following email address: ***Our records
also show that the card was used at a Best Western property in MarchI am very sorry, however we are unable to issue another Travel Card at this timeI sincerely apologize for this unfortunate situation.Sincerely,*** ***Best Western International
Complaint #***File #***Dear *** ***,Thank you for your feedback regarding your cancelled reservation with the formal Best Western property. I sincerely apologize for this unfortunate incident.I would like to make sure that your points were
posted back to your account. To further discuss this matter, please contact me directly at *** or via email at: ***Looking forward to hearing back from youSincerely,*** ***Best Western International
Dear *** ***,Please accept my apologies for the inability to reach a mutually satisfactory solution and I regret that the response you received was not as you expected. Due to the membership structure, Best Western International is not directly involved in the day-to-day matter of hotel operations of the members For this reason, it is the responsibility of the hotel’s management to make all decisions regarding compensation or refunds to their guests Our position in Customer Relations is to act as an intermediary between the member establishments and their guests when a complaint is filed We strive to aid both parties in reaching a mutually satisfactory solutionSometimes this does not occur, as in the case of your complaint I regret that we are unable to offer further assistance with this matter. We will keep your correspondence in our files and your comments will be reviewed when evaluating the overall customer service level of the Best Western Bastrop Pines Inn.I hope this better explains our position and will not discourage you from staying at Best Western member establishments in the future Thank you again for taking the time to share your comments with us.Sincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have responded to the business by faxing the requested information. No resolution has been proposed at this time
Regards,
*** ***
File ***
Dear *** ***,
Thank you for your feedback regarding your experience with the Best Western Seven Seas in San Diego, CA I sincerely apologize that you had to go through this horrific experience regarding the damage and theft inside your vehicleI will
need to follow up on this with the hotel manager and get back with you.Please keep in mind that the hotel is not responsible for damaged or st***n items/vehicles that are parked in their lot Due to the police becoming involved, this is now in their hands and with your Insurance Company
I will be in touch after I review this with the hotel managerSincerely,
Elizabeth C***
Best Western International
File ***Dear *** ***Thank you for your concerns regarding the Travel Card issued to you by the Rewards Department.I have forwarded your comments to our Rewards Supervisor Team for review. You will be contacted as soon as
possible.Sincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All the response said was that they were forwarding the complaint to the rewards department for review This is not a solution or a final response I am awaiting a final response
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Best Western is according to a phone call yesterday is investigating within their system the communication breakdown.They still seem to be confused referring to my involving "social media" I have only contacted you regarding the matterI Am still waiting to hear from them the specific way in which my refund will be issued: A refund they admittedly owe meThank you
Sandra JC***
File ***Dear *** ***,Thank you for your message. Our records show that on 9/I sent you a copy of the Hotel's response regarding your concerns. I will post it again for your review.Please let me know if you need further assistance after reviewing the hotels update. You may reach me directly at ***
Hotels response:Good Morning! Thanks for contact us!We apologize again for the inconvenience occurred with *** *** ***Please be advised that we were fully booked with the hotel during the *** ***, which took a while the cheprocedureWhen we accommodate the guest we offer free of charge up grade category in our top floor, in one of our suites with balconyAll the information mentioned about the stay were analyzed and corrected to not happen againWe are committed to always offer the best serviceWe are the number hotel on *** and for two consecutive years received the certificate of excellence in providing services through BestwesternWe hope to see you soon in a new stay at ***-***, so this bad impression can be correctedSincerely,*** ***Best Western International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already contacted their reward department (reward#***) a few times before I filed the complaint, and now they let me go back to the circle again without a solution
Regards,*** **
File ***
Dear Mr***,
Thank you for comments regarding your experience with the Best Western Hotel ***. I sincerely apologize for the unfortunate incident that occured with your reservation. To further review this
matter, please forward me a copy of your receipt from the actual stay and a copy of your billing details showing the charges from the hotel. You may fax the details to *** or email to ***@***
Thank you kindly in advance and looking forward to hearing back from you
Sincerely,
*** ***
Best Western International
***
File ***Dear Ms***,Thank you for contacting the Revdex.com regarding your concerns with your Rewards account.This has been forwarded to the Rewards Department for further review. They will contact you directly as soon as
possible.Thank you for allowing our office assist you with this matter.Sincerely,*** ***Best Western International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
File 151018-Dear Ms***
Thank you for your replyI am very sorry, but again, we cannot approve the claim as *** does not specify a room type you will receivePer the terms and conditions of the Low Rate Guarantee, the room type must match in order to qualifyI sincerely apologize that we cannot assist furtherSincerely,
*** ***
Best Western International
Elizabeth
C*** sent me an email on 2-1-stating that there is nothing they can do! She also stated that the address was misspelled I changed my address with one of the rewards representatives, so why am I being penalized for the mishap of their representative and the postal service! I worked hard to earn those points and they should be credited back to my acct To tell someone that there is nothing they can do but lose everything is not the way it should be handled She also stated that if it would have been $instead of $in gift cards, they would have done a trace It's only a $gift card difference I really wish they Bureau would help with this situation As this is not the way it should be handled THIS IS SOMETHING THAT I EARNED, THIS WAS NOT GIVEN TO ME! They did not even try to offer any other alternative, they only said sorry!