When [redacted] completed the paperwork at the time of the sale it indicated she would put $2000 down when in fact she only put $1000 down. The lender did not accept the contract based on the incorrect documents. [redacted] paid us the $1000 at the time of sales and she was provided receipts for the...
$1000.00. for over 3 weeks we tried to reach her about the additional $1000 due or she would have to resign at the $1000 down payment that was collected. [redacted] came in and met with my finance Director and he went over the paperwork with [redacted] and she resigned the documents.[redacted] resigned the paperwork on the 19th of January 2018 after the Revdex.com filing. All issues resolved at this point. Thanks
We called [redacted] and was asked to fax a letter with our request, a copy of the Bill of Sale and the Title Inquiry report, which I did on 12/9/2016. We then waited for a response and did not hear anything. In the mean time this vehicle was sold to [redacted] on Saturday,...
12/10/16. We called [redacted] back because we didn’t hear or receive anything from them and we were told we had to now call [redacted]. When we called [redacted] they said they would provide me with a duplicate but I needed to send them a check for $95, a duplicate title fee. We sent the check [redacted] on 1/3/2017 as instructed. We didn’t receive or hear anything, so on 1/1/2017 we called again and were told we needed to make the check out to the SOS and not to them. We asked for the check back but they said it was in "review" which didn’t make any sense. So we placed a stop payment on it and sent a new check out, [redacted], on 1/18/2017. [redacted] received the check on 1/19/2017 and it was processed and sent to the SOS 1/23/17. We called the SOS yesterday and they could not tell me when they received the request from the [redacted].We are doing everything possible on this to get title ASAP for the customer. [redacted]
If [redacted] wants to put the $2000 total down she could have and kept the payment the same. We were very clear with her and in any case only $1000 was received on her behalf at the time of sale. The contract needed to reflect her down payment that [redacted] actually paid. Contract is complete and loan is finalized. Deal is closed. Thanks
This is the first time I have heard of this concern. I am happy to meet with the customer directly and have my service Director attend. We will review the concerns and do what we can to assist. Please advise as to when the customer would like to see us.
When [redacted] completed the paperwork at the time of the sale it indicated she would put $2000 down when in fact she only put $1000 down. The lender did not accept the contract based on the incorrect documents. [redacted] paid us the $1000 at the time of sales and she was provided receipts for the...
$1000.00. for over 3 weeks we tried to reach her about the additional $1000 due or she would have to resign at the $1000 down payment that was collected. [redacted] came in and met with my finance Director and he went over the paperwork with [redacted] and she resigned the documents.[redacted] resigned the paperwork on the 19th of January 2018 after the Revdex.com filing. All issues resolved at this point. Thanks
We called [redacted] and was asked to fax a letter with our request, a copy of the Bill of Sale and the Title Inquiry report, which I did on 12/9/2016. We then waited for a response and did not hear anything. In the mean time this vehicle was sold to [redacted] on Saturday,...
12/10/16. We called [redacted] back because we didn’t hear or receive anything from them and we were told we had to now call [redacted]. When we called [redacted] they said they would provide me with a duplicate but I needed to send them a check for $95, a duplicate title fee. We sent the check [redacted] on 1/3/2017 as instructed. We didn’t receive or hear anything, so on 1/1/2017 we called again and were told we needed to make the check out to the SOS and not to them. We asked for the check back but they said it was in "review" which didn’t make any sense. So we placed a stop payment on it and sent a new check out, [redacted], on 1/18/2017. [redacted] received the check on 1/19/2017 and it was processed and sent to the SOS 1/23/17. We called the SOS yesterday and they could not tell me when they received the request from the [redacted].We are doing everything possible on this to get title ASAP for the customer. [redacted]
If [redacted] wants to put the $2000 total down she could have and kept the payment the same. We were very clear with her and in any case only $1000 was received on her behalf at the time of sale. The contract needed to reflect her down payment that [redacted] actually paid. Contract is complete and loan is finalized. Deal is closed. Thanks
This is the first time I have heard of this concern. I am happy to meet with the customer directly and have my service Director attend. We will review the concerns and do what we can to assist. Please advise as to when the customer would like to see us.