Revdex.com:
This letter is to inform you that Shany Enterprises, Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/15/2:17:PM and assigned ID ***
Regards,
*** ***
Hello, please find here the solution to the complaint. A courtesy called was made and we contacted the customer to apologize for her bad experience. She was missing the 3 free samples that were supposed to come with her purchase and customer service was busy with other callers when she tried to...
contact us. We were short staffed and it was a very busy Holiday Season but we were able to follow up with her. Customer agreed that she just wanted her samples and not a full refund since she loved the products she purchased. We shipped the 3 free samples right away with an extra gift (value of $40) as an apology on our behalf. Customer was very pleased. Sincerely,
Hello, please find here the solution to this complaint. Customer was contacted and we gave her an explanation and apologies for all the miscommunication she received from one of our newly hired phone service representatives. Also a full refund was issued and when this refund transaction was...
cleared in her banking account the customer was pleased since we did meet her request. Sincerely,
Revdex.com:
This letter is to inform you that Shany Enterprises, Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/15/2:17:PM and assigned ID ***
Regards,
*** ***
Hello, please find here the solution to the complaint. A courtesy called was made and we contacted the customer to apologize for her bad experience. She was missing the 3 free samples that were supposed to come with her purchase and customer service was busy with other callers when she tried to...
contact us. We were short staffed and it was a very busy Holiday Season but we were able to follow up with her. Customer agreed that she just wanted her samples and not a full refund since she loved the products she purchased. We shipped the 3 free samples right away with an extra gift (value of $40) as an apology on our behalf. Customer was very pleased. Sincerely,
Hello, please find here the solution to this complaint. Customer was contacted and we gave her an explanation and apologies for all the miscommunication she received from one of our newly hired phone service representatives. Also a full refund was issued and when this refund transaction was...
cleared in her banking account the customer was pleased since we did meet her request. Sincerely,