SHANY Enterprises

Hello, please find here the solution to the complaintA courtesy called was made and we contacted the customer to apologize for her bad experienceShe was missing the free samples that were supposed to come with her purchase and customer service was busy with other callers when she tried to contact usWe were short staffed and it was a very busy Holiday Season but we were able to follow up with herCustomer agreed that she just wanted her samples and not a full refund since she loved the products she purchased We shipped the free samples right away with an extra gift (value of $40) as an apology on our behalfCustomer was very pleasedSincerely,

Hello, please find here the solution to this complaint Customer was contacted and we gave her an explanation and apologies for all the miscommunication she received from one of our newly hired phone service representativesAlso a full refund was issued and when this refund transaction was cleared in her banking account the customer was pleased since we did meet her request Sincerely,