Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint is related to the abysmal quality of service I've received in my dealings with customer service The attached image is of the model I originally received next to itself after Shapeways felt pressure weeks after my initial contact to take it back to be repolished Anyone can see there is a stark difference between the unpolished original and the polished version, negating the assertion that I 'misunderstood' what their polished bronze finish looked like The only misunderstanding here is that of Shapeways concept of good customer service Accusing a customer of the inability to discern what is clearly evident is a bad practice, and frankly a strange one to make in this day and age From my initial contact until receiving the polished model I originally ordered was no less than days Though I can't leave their last questionably accurate message as the last word on the issue, I'm happy to close this complaint as resolved as my individual issue was indeed, eventually, solved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Shapeways is a 3D printing marketplace where designers can offer their models for saleWhen a consumer purchases a model from a Shapeways designer, Shapeways custom 3D prints that unique model for the individual customer and ships the model to the customer’s addressBecause of the unique nature of every item printed, Shapeways maintains a strict cancellation and return policy at [redacted] We also offer a variety of materials sample kits for customers unfamiliar with 3D printing materials at [redacted] [redacted] ordered a number of models from ShapewaysWhen he contacted Shapeways customer support he was informed of the Shapeways return policyIn respond to this policy, which did not allow returns in his specific situation, over a series of emails [redacted] threatened the frontline customer service agent with physical violence ( [redacted] ***)In light of these threats, [redacted] case was brought to my attention as General CounselIn response to an email that once again informed [redacted] of our policy, that we would be happy to return the dice to him, and thta any additional threats of physical violence would result in a complaint to police [redacted] responded with a series of emails focusing on my religious background (“ [redacted] *** [redacted] ***).Despite [redacted] invective, because of Shapeways’ commitment to customer service we have refunded him the purchase price of the dice
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have apologized to the company for my harsh and nasty emailsI will never write such things again ever to any oneSincerely, [redacted]
According to our FAQ's, "if at any point we determine that we cannot manufacture an item in your order, you will not have to pay for itIf we have not yet processed your payment, you will not be charged for the itemIf we have already processed your payment, we will issue you a refund." The customer is notified via email, in the case an item cannot be manufacturedGiven the complex nature of 3D printing, we cannot produce every file into a physical productFurther, our policy states "it may take 3-business days for the refund to appear in your account." The refund was processed and delivered to the customer by December*, - still within our stated time frameIt would have been processed sooner; however, a dispute was opened within [redacted] causing the inability to refund the customer until resolvedWe never intended this situation to escalate this farWe apologize for the delay and any inconvenience caused; our motive was never to deceive or deny our customersSource: https://www.shapeways.com/support/faq
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint is related to the abysmal quality of service I've received in my dealings with customer service The attached image is of the model I originally received next to itself after Shapeways felt pressure weeks after my initial contact to take it back to be repolished Anyone can see there is a stark difference between the unpolished original and the polished version, negating the assertion that I 'misunderstood' what their polished bronze finish looked like The only misunderstanding here is that of Shapeways concept of good customer service Accusing a customer of the inability to discern what is clearly evident is a bad practice, and frankly a strange one to make in this day and age From my initial contact until receiving the polished model I originally ordered was no less than days Though I can't leave their last questionably accurate message as the last word on the issue, I'm happy to close this complaint as resolved as my individual issue was indeed, eventually, solved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Shapeways is a 3D printing marketplace where designers can offer their models for saleWhen a consumer purchases a model from a Shapeways designer, Shapeways custom 3D prints that unique model for the individual customer and ships the model to the customer’s addressBecause of the unique nature of every item printed, Shapeways maintains a strict cancellation and return policy at [redacted] We also offer a variety of materials sample kits for customers unfamiliar with 3D printing materials at [redacted] [redacted] ordered a number of models from ShapewaysWhen he contacted Shapeways customer support he was informed of the Shapeways return policyIn respond to this policy, which did not allow returns in his specific situation, over a series of emails [redacted] threatened the frontline customer service agent with physical violence ( [redacted] ***)In light of these threats, [redacted] case was brought to my attention as General CounselIn response to an email that once again informed [redacted] of our policy, that we would be happy to return the dice to him, and thta any additional threats of physical violence would result in a complaint to police [redacted] responded with a series of emails focusing on my religious background (“ [redacted] *** [redacted] ***).Despite [redacted] invective, because of Shapeways’ commitment to customer service we have refunded him the purchase price of the dice
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have apologized to the company for my harsh and nasty emailsI will never write such things again ever to any oneSincerely, [redacted]
According to our FAQ's, "if at any point we determine that we cannot manufacture an item in your order, you will not have to pay for itIf we have not yet processed your payment, you will not be charged for the itemIf we have already processed your payment, we will issue you a refund." The customer is notified via email, in the case an item cannot be manufacturedGiven the complex nature of 3D printing, we cannot produce every file into a physical productFurther, our policy states "it may take 3-business days for the refund to appear in your account." The refund was processed and delivered to the customer by December*, - still within our stated time frameIt would have been processed sooner; however, a dispute was opened within [redacted] causing the inability to refund the customer until resolvedWe never intended this situation to escalate this farWe apologize for the delay and any inconvenience caused; our motive was never to deceive or deny our customersSource: https://www.shapeways.com/support/faq