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Shar Holdings

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Review: After we moved out of our apartment, we were instructed to leave the keys and an address where we could receive our deposit refund. About 8 weeks later, we received our deposit less an unexpected $300 "carpet dying" fee in addition to an expected cleaning fee. I left a voice mail for the apartment manager asking why we were charged this amount and after several business days passed she returned my phone call. She stated that we had left a "large stain on the carpet that looked like bleach." I explained to her that my wife and I spent 2 hours after moving out cleaning that apartment to return it to better than it's original state at move-in to ensure our deposit return and that we did not use any bleach products. She insisted that she had no problems with us during our renting period, but couldn't see how or why we would leave such a stain. I further explained to her that the carpet was disintegrating and in very poor condition, it ruined our vacuum cleaner while cleaning and that there was no stain when we left the apartment to turn in our keys. Still in disbelief of this stain, I asked for a picture of the stain and she said she had none, but the carpet dyer that charged this fee could vouch for the "damage". She wanted to argue with me, to which I ended the conversation.We have had one other previous problem with this apartment complex when our heat pump went out of service in November. I called the apartment manager and complained several times that we were paying extra money running emergency heat and that I had a toddler to worry about before her husband came out to replace it after almost 8 weeks of running the emergency heat. Then when it was finally replaced, the man had left greasy stains all over the carpet, walls, door jams and our toiletries in the bathroom that we had to clean up before move out.I was very disappointed in the way that this company had dealt with us. The apartment complex didn't have any problems with us as renters and we were never late once.Desired Settlement: Return the undue $300 carpet dying fee.

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Address: 1946 Deyerle Road, SW, Roanoke, Virginia, United States, 24018


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