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Sharefax Credit Union Inc.

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Reviews Sharefax Credit Union Inc.

Sharefax Credit Union Inc. Reviews (3)

The member states that she attempted to close the account in July, but does not know who she spoke to.  On September 22nd, she transfered money from her savings account to checking in order to allow for two [redacted] charges to post to her account.  Finally, on September 24th, she had a...

check mailed to her home to close the account.  The Low balance fees were charged in July & August prior to her transacting with PayPal and requesting the withdrawal.  From her transaction history, it does not appear that she actually wanted the account closed in June since she authorized [redacted] bills to occur in September.

Flat Out Motorsports is in agreement with Mr. [redacted] from repair length time perspective. The  Suzuki Motorcycle (VL800 VIN [redacted] Purchased Date 11/19/2015) owned by Mr. [redacted] has taken longer than was expected to make the needed repair(s). Brands that we are an authorized dealer...

for, this type of repair would have taken approximately 4-8  weeks, depending on the seasonality and part availability, not 6 months. Listed below is a chronological list of events that led to this unforeseen situation.
 
Ø  March 1, 2017 Flat Out Motorsports opened for business in its new and current location, we relocated from 8118 E. Washington Street to 7525 E. 88th Place, Castleton Indiana after nearly 20 years on E. Washington Street. The move came with chaos - special tools, software, and people.
Ø  March 31, 2017 Mr. [redacted] dropped of his unit to Flat Out Motorsports Service department without an appointment. At the time of the drop off the service department was scheduling work for the first week of May. We were nearly 6 weeks out at the time he dropped off the unit, during our move in Feb, we were closed for 4 weeks and the backup of service work was extensive.
Ø  The Flat Out Motorsports Service Department was under partial renovation construction until approximately August 20th, when Mr.[redacted] dropped off his unit we were under the impression the construction mess would be completed by April 15th or thereabouts. This would allow our service team to work efficiently on Mr. [redacted] repair, this turned out not to be the case at all.
Ø  Sometime in April Mr. [redacted] stopped into the store and spoke to the sales Manager, the conversation was based on a presumption that the repair would not involve the gear box based on our earlier diagnostic and we were preparing to file a warranty claim with Mr. [redacted]’s third party extended warranty company. (Mr. [redacted] has the warranty contract that details the provisions between him and the warranty provider, any dispute regarding a warranty is not the responsibility of Flat Out Motorsports)
Ø  The claim was not filed, after some additional diagnostics the symptoms were indicating a gear box (transmission) malfunction.
Ø  Once the repair was determined to be in the gear box (transmission), the extensive delay took place, the challenge is that to disassembly the entire engine and gain access to the gear box, this process takes clean space and no construction interruptions. The service department construction was not complete enough to move forward with an engine tear down at that point.
Ø  Note: warranty claims can only be filed once the repair has been resolved. The authorization is in process, but only will be issued once the repairs that have been provided are to be confirmed effective.
Ø  By early August we had enough clean work space to disassembly the engine and determine the root cause of the vehicle drive train failure.
Ø  (from April12th- Sept 17th ) On 2 separate occasions, special tools and gaskets kit (50mmx1.25mm flywheel puller, OEM complete gasket kit, 8mm puller) we ordered from American Suzuki Motor Corporation on different occasions. The special tools are built as needed and shipped from Japan on behalf of ASMC, we typically have the necessary special tools needed, but we are not an authorized dealer for Suzuki products, therefore we purchase them as needed thru an Authorized Suzuki Dealer (delivery takes 1-5 weeks).
Ø  The engine and the transmission were inspected and it was determined that some repairs were needed to the gear box (transmission), we do not believe the repairs that were made are the repairs needed to repair the root cause of the failure though. The engine was reassembled using genuine ASMC gaskets and O rings.
Ø  The base cylinder gasket on the #2 cylinder was leaking oil slightly, this would of needed repaired in the future. This was resolved.
 
 
Resolution
Ø  The engine is currently being prepared to be reinstalled in the frame at this time. Once in the frame, we will perform a leak down test on the cylinders as well.
Ø  The drive shaft and the related drive components have been inspected but cannot be tested effectively until the engine is reinstalled.
Ø  The vehicle is expected to be reassembled in late September, once the vehicle is operating we will assess the failure again and to see if our gear box repairs were effective in the repair.
Ø  Flat Out Motorsports will provide documentation and pictures as needed to assist the warranty provider in there due diligence of the claim.
Ø  Flat Out Motorsports does not approve or deny warranty claims, this is the responsibility of the warranty provider.
Ø  Flat Out Motorsports will make every effort to provide the root cause of the failure and upon the approval of the owner of the vehicle, repair the vehicle.
Ø  Flat Out Motorsports will make every effort to speed up the repair process, this type of repair requires a seasoned powersports professional.
Ø  The warranty provider is not typically responsible for covering the costs associated with repair incidentals like oil, oil filter, spark plugs, shop supplies. Flat Out Motorsports will pay these costs in an attempt to improve the situation for Mr. [redacted].
 
 
In Summary
·        We regret that we were not more persistent and should have denied the work, Mr. [redacted] has a warranty contract and could of taken it to any Authorized Suzuki Dealer to have the repairs completed in a more timely manner. Flat Out Motorsports provided Mr. [redacted] the opportunity to purchase a mechanical warranty to protect his asset at the time of sale (11/19/2015), the warranty contract is between Mr. [redacted] and the warranty provider. Flat Out is not in breach of contract, there is not a contract to breach. We have a policy in place not to do any repairs to brands we do not sell new, we will provide basic preventive maintenance though to all brands. This policy was in place at the time Mr. [redacted] dropped off his vehicle, but was not enforced as it should have been. Not being an authorized dealer denies us quick access to manufacturer engineering information, special tools and techniques, and genuine replacement parts. We have adequate supply of vehicles to work on with the brands we represent and there is no need to complete things more by repairing products that are cumbersome from an efficient repair time perspective.
·        Mr. [redacted] agreed to have Flat Out Motorsports diagnose and repair the vehicle, the repair order does not have a time stipulation. Mr. [redacted] should have been informed with great explanation of the work load his vehicle presents and discuss other solution to the repair, but this was not to our knowledge done.
·        We have good intentions, we initially diagnosed the root cause to be a simple exterior to the engine drive train repair, later it was determined to be an extensive repair in the gear box that our facility could not perform at that time. We should of at that time had Mr. [redacted] take the vehicle to an Authorized Suzuki Dealer for the repair, Mr. [redacted] made it clear when he spoke to the sales manager in April that he didn’t want to take it any other place to be repaired. Had Mr. [redacted] and Flat Out Motorsports known at that time it was going to take this length of time to be at this point in the repair, he would of probably reacted to this idea differently.
 
 
William H. S[redacted]
Dealer Principal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As Regards to sharefax CU's responce they were informed when I called the second time the money was moved from savings to checkings so that the money could be used to avoid more low balance fees being taken from the account that was supposed to be closed and I was told had been closed. I accepted the fact the second time that I had to wait a few days for the money to come out before it could close but they were informed as to why when I informed them I had attempted to close it before
Regards,
[redacted]

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