ShareMyCoach.com

Per the request from the Revdex.com I’m responding to the complaint of Mr [redacted] # [redacted] Mr [redacted] did enter into a rental contract with ShareMyCoach for one of our 40' Discovery diesel pusher coaches for his trip to [redacted] ***At all ShareMyCoach locations we take all customer concerns and complaints seriously and the safety of our customers is our number one priorityIn the case of Mr [redacted] it was not different(rental agreement attached)When Mr [redacted] picked up his vehicle he was given a thorough orientation and the coach was photographed and any previous scratches were notedDuring the orientation the coach was inspected and the operations of the coach were explainedIf Mr [redacted] had any concerns he was instructed to point them out at pick upMr [redacted] in his complaint stated he had a loose mirror and that was the cause of him hitting the guard rail so there is no disputing he had the accidentWhat is in dispute is the cause of Mr [redacted] hitting the guard railHis insurance company looked at the case including the agreement, the before and after photos and came to the conclusion it was covered under his insuranceHis damage deductible was $and that amount was paid by Mr [redacted] per the agreementHis insurance company paid the difference, not a penny more! (See the attached insurance pay out)At ShareMyCoach we understand how difficult driving these 40’ recreational vehicles can be and for this reason we provide all renters with not only the orientation but a minute orientation videoTo view this very detailed video follow this link that is available for all renters [redacted] If more information in this matter is needed please feel free to contact me at [redacted] Always Safe Travels, [redacted] ***www.ShareMyCoach.comEmail: [redacted] fax: [redacted]

Response to dispute ***, Please be advised that our company general manager has once again met with the owner that has filed the Revdex.com dispute on our companyA good faith offer was once again made to reduce the outstanding closing billing that we are owed for services that were one, done
per the owner request and two were performed as ordinary wear and tear from rentalsThe offer was rejected so at this point it appears we may need to proceed to Arbitration. Our company’s desired settlement is as follows:Pay the reduced amount offered by our general manager for the additional body and paint work performed on the rental RVThe reduced amount owned was calculated by giving a full and fair valued for the two items the owner of the RV stated was left in his motor home back in I would like to point out that all repairs that were caused by the renter was completed and paid for by the renterWe do agree that repair did take longer than was expected but was completedIt was during that time of repair that the owner had requested that we continue to refurbish his motor home in areas not part of the damageThe motor home is more than years old and the owner stated the repairs that were completed made the older parts of the motor home stand outOur service manager agreed to do as requested by the owner not expecting the owner to refuse the due amount to be paid per our written agreementThis written agreement has been in force during the years we were renting his RV out and will be made public if requested.If the owner refuses to remit the reduced balance due then we request for the owner to make a written reply to the billing and we will review the replyIn the event we reject the written offer or reply we do have a provision for binding arbitration to settle disputes under our written agreement. (Please see the owner of the RV request below)Desired Settlement: 1) We request contact by *** and *** *** to complete resolution of account balance2) We want replacement or reimbursement for missing items on coach left in SMC's possession (allegedly put into storage container) in 3) We want repairs made to coach that SMC negligently allowed by not charging customers from their deposits, or by negligent employee workmanship. Respectfully, *** ***CEO, ShareMyCoach.com LLC

Per the request from the Revdex.com I’m responding to the complaint of Mr. [redacted]. Mr. [redacted] did enter into a rental contract with ShareMyCoach for one of our 40' Discovery diesel pusher coaches for his trip to [redacted]. At all ShareMyCoach locations we take all customer concerns and...

complaints seriously and the safety of our customers is our number one priority. In the case of Mr. [redacted] it was not different. (rental agreement attached). When Mr. [redacted] picked up his vehicle he was given a thorough orientation and the coach was photographed and any previous scratches were noted. During the orientation the coach was inspected and the operations of the coach were explained. If Mr. [redacted] had any concerns he was instructed to point them out at pick up. Mr. [redacted] in his complaint stated he had a loose mirror and that was the cause of him hitting the guard rail so there is no disputing he had the accident. What is in dispute is the cause of Mr. [redacted] hitting the guard rail. His insurance company looked at the case including the agreement, the before and after photos and came to the conclusion it was covered under his insurance. His damage deductible was $500 and that amount was paid by Mr. [redacted] per the agreement. His insurance company paid the difference, not a penny more! (See the attached insurance pay out). At ShareMyCoach we understand how difficult driving these 40’ recreational vehicles can be and for this reason we provide all renters with not only the orientation but a 30 minute orientation video. To view this very detailed video follow this link that is available for all renters. [redacted] If more information in this matter is needed please feel free to contact me at [redacted]. Always Safe Travels, [redacted]www.ShareMyCoach.comEmail: [redacted] fax: [redacted]