Shari Maria Herbert

Initial Business Response / [redacted] (1000, 9, 2016/02/03) */ We do understand that Ms [redacted] was having a few personal health problems, she did contact us and reschedule appointments.Our Position after receiving her complaint is to stand firm on our companies mission which is to make every bride happy When someone is incarceration its a very time consuming process alone with confidential communication, Im sure that the whole situation has been overwhelming, I've been there so I started this business to help other brides like usI have personally made calls to Ms [redacted] but no answerThis letter address to Ms [redacted] will be mailed requesting her signature upon deliveryWe continue to wish [redacted] a Happy Marriage! January 28, Dear Customer: Ms[redacted] Enclosed with this letter you will find a refund check from [redacted] This $is our fair and considerable refund of fees deposited for your Wedding ServicesYour refund was calculated based on the services we provided you before you requested cancellation of your Wedding Our customer service department has made various attempts to reach youYour itemized service fees are listed belowPlease feel free to contact Customer Service at (XXX) XXX-XXXX should you have any questions Sincerely, [redacted] Customer Service Total Deposit: ($390.00) Fee Break Down was in the Contract signed Notary Fee: $+ Notary Travel & Waiting Fee (Jail Detention Center): $= $ Documents and Swearing Appointment Fee :( Hired Minister schedule for two appointments on calendar, customer canceled due to first transportation and Illness- Appointment swearing/ appearing at the County Clerks office): $(Notes: Customer Cancel on Appointments) Refund: *Wedding Ceremony: $(Note: Normally not refunded when canceled) *Marriage License Fee: $(Refundable) Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2016/02/03) */
We do understand that Ms. [redacted] was having a few personal health problems, she did contact us and reschedule appointments.Our Position after receiving her complaint is to stand firm on our companies mission which is to make every bride happy....

When someone is incarceration its a very time consuming process alone with confidential communication, Im sure that the whole situation has been overwhelming, I've been there so I started this business to help other brides like us. I have personally made calls to Ms. [redacted] but no answer. This letter address to Ms. [redacted] will be mailed requesting her signature upon delivery. We continue to wish [redacted] a Happy Marriage!
January 28, 2016
Dear Customer: Ms.[redacted]
Enclosed with this letter you will find a refund check from [redacted]. This $140.00 is our fair and considerable refund of fees deposited for your Wedding Services. Your refund was calculated based on the services we provided you before you requested cancellation of your Wedding.
Our customer service department has made various attempts to reach you. Your itemized service fees are listed below. Please feel free to contact Customer Service at (XXX) XXX-XXXX should you have any questions.
Sincerely,
[redacted]
Customer Service
Total Deposit: ($390.00) Fee Break Down was in the Contract signed
Notary Fee: $10.00 + Notary Travel & Waiting Fee (Jail Detention Center): $140.00 = $150.00
Documents and Swearing Appointment Fee :( Hired Minister schedule for two appointments on calendar, customer canceled due to first transportation and Illness- Appointment swearing/ appearing at the County Clerks office): $100.00 (Notes: Customer Cancel on 2 Appointments).
Refund:
*Wedding Ceremony: $50.00 (Note: Normally not refunded when canceled)
*Marriage License Fee: $90.00 (Refundable)
Initial Consumer Rebuttal /* (2000, 11, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)