Shari's

Complaint: [redacted] I am rejecting this response because: Thank you for the lack of follow up and response in this incident Clearly there needs to proper training provided to staff in the following sensitivity/ customer service and proper incident reporting training provide to the on-site staff and managment As I stated I do not agree with the out come Sincerely, [redacted] ***

Dear Dr [redacted] ,We are very sorry that you had a negative experience in our restaurant We are more than happy to refund the cost of your mealPlease send me a personal email with your address and I will make sure you are compensatedUnfortunately, due to incident in question as well as some past incidents in our restaurant you are no longer welcome We try very hard to please each and every guest However, we must balance that with protecting and supporting our staff We wish you the best but will not serve you in the future.Best,Joe A***Vice President, MarketingShari's Management Corporation

We've attempted in good faith to accommodate this complaint with a written apology and and a voucher for another visitWe called the complainant multiple times with the number provided in the complaint We consider this matter closed on this end michael k [redacted] Vice President

We've attempted in good faith to accommodate this complaint with a written apology and and a voucher for another visitWe called the complainant multiple times with the number provided in the complaint
We consider this matter closed on this end
michael k***
Vice President

Complaint: ***I am rejecting this response because:
1) I gave Alicia my cell phone number (503) not the phone I was calling fromIn addition, that phone number does accept messages
2) I received a letterbfron Wayne with $voucher not $
Sincerely,***

We've contacted the guest and apologized and compensated her for her negative experience and believe this issue is resolved

Againthis matter is closed on Shari's behalfWe regret the guest isn't satisfied, but we are closing this issue on our end
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just received a phone call from Joe A***, Vice President, a few days ago, and he informed me that I am welcome to return to the Garden Home Location of Shari's RestaurantPositive changes have been made to management.I would like to thank the corporate office for apologizing to me and I have received $of gift certificates in the mail to useI recently went into the Garden Home Shari's and had fish and chips and shrimp and a saladI received excellent service from my waitress and I had the opportunity to meet a new assistant manager who was very kind and cut my pies which I took home with meThe food was great!!! Thank you very much for resolving these problemsShari's does have integrity and cares!
Sincerely, Dr***

At Shari's Cafe & Pies we take every guest complaint seriously After thorough investigation our district manager and general manager for that location found a series of incidents that have us concerned for our staff's well being The restaurant staff has had a number of challenging
situations with this guest culminating in the sandwich throwing incident As a result we have told the guest that they are no longer welcome in that location Each guest is important to us as well as our staff's safety We took both into consideration in coming to our decision.Joe A***Vice President, MarketingShari's Cafe & Pies

On 1/she called and spoke with server Alicia and ask for Wayne to call her, she gave us this number (*** *** ***)
Wayne made several phone call to her but the message machine would pick up and said the subscriber was not taking phone calls at this time
Wednesday 2/Wayne sent her dollars
in BMGC’s and an apology letter
*** ** *** ***
Vancouver WA
We still have not heard back for her at this time so we assume this complaint has been resolved
thanks

Complaint: ***I am rejecting this response because: We were not offered financial comp for service, I have card credit transaction for the charge of serviceThey offered complementary pie for my family , the waitress was not able to have manager address the problemShe attempted to assist my family with problem, the night manager chose not to address my family directly about the incident.
In addition I was assured the area manager would follow up with my family I had spoken with Shari's Corpoffice April 27, I do not agree with the response and will be pursuing this further due to the lack response and treatment of my family by the manager working the night of April 24,2016! Sincerely,*** ***

Dear Dr***,We are very sorry that you had a negative experience in our restaurant We are more than happy to refund the cost of your mealPlease send me a personal email with your address and I will make sure you are compensatedUnfortunately, due to incident in question as well as some past incidents in our restaurant you are no longer welcome We try very hard to please each and every guest However, we must balance that with protecting and supporting our staff We wish you the best but will not serve you in the future.Best,Joe A***Vice President, MarketingShari's Management Corporation

Complaint: ***I am rejecting this response because: Thank you for the lack of follow up and response in this incident Clearly there needs to proper training provided to staff in the following sensitivity/ customer service and proper incident reporting training provide to the on-site staff and managment.
As I stated I do not agree with the out come Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Shari's Management Corporation values each and every guest visit and is terribly sorry for any issues the guest had with their visit
The situation was an unfortunate incident and we addressed it at various levels throughout our organization to the best of our abilities
We offered
the guest financial compensation and she accepted itWe also apologized At this point, we consider this incident closed and really can't offer any thing else to the guest
This is a closed issue as far as Shari's is concerned

Thanks Revdex.com for assisting me with the complaint