Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I kindly request that Revdex.com deal with *** *** the business owner. Clearly the front desk managers do not have the best interest of the customer relationship at heart and Mr*** should know
May Vision Center mis-represented that their practice was approved to cover charges with United Healthcare's vision protection in order to generate business from my wife and I. Any healthcare related business that relies on reimbursement from the insurance community is well aware of the coverage permissable by all insurance companies. I can assure you that Lonnie never lifted a hand to determine the true circumstances of our vision coverage which I had to research on my own
In years of wearing glasses, we have never paid more than $to $per pair of brand name eye glasses with vision care professionals that are in-network. May Vision Center's glasses and optometry appointment cost more than times this amount due to their out-of-network status. Clearly, their high end status is reflected in the prices they charge
Given that the satisfaction of the customer is not important to May Vision Center and their mis-representation of their practice, we are prepared to return the glasses to them in exchange for the reversal of charges
I'm disappointed that May Vision Center practices character assassination in working to resolve a customer complaint and truly reflects on the character of the people who work there.
You have my permission to post all email traffic with regards to this dispute on Revdex.com's website so long as our vision insurance company's name is deleted so I do not suffer from fraud again. I only hope that no other customer suffers the negative attitude and misrepresentation that I and my wife have
Regards,
*** ***
Good Afternoon [redacted],Thank you for the opportunity to respond to this complaint.
Mrs. [redacted] came in for her eye exam and gave us insurance information for United Healthcare. We do submit to United Healthcare, however we are not a preferred provider and if their insurance...
is a PPO plan all charges are not covered. Mrs. [redacted] said nothing about insurance for eye ware. She ordered glasses and paid for them in full the day of her exam. On the next day she called back and talked with [redacted] our front desk coordinator and was really upset because her husband was in her words "furious at her". She continued to say he told her she had some type of insurance for glasses but she did not know what it was. I offered to call her insurance company to find out what coverage they had and found out they had Spectara insurance for eye ware and we are not providers. The glasses were already ordered and in process at the lab. Mr. [redacted] called back and talked with Lonnie our billing specialist and this is the documentation she noted after his rude conversation;
Husband [redacted] calls, and is upset because he was told that we were providers for United Health Care and the glasses his wife purchased were "outrageous" and wanted to know what we could do, Spectara will only pay $50.00 or so. Spoke to [redacted] and Dr. [redacted] and they both agree that they should submit the cost to their insurance and take what they receive. I told him this and his answer was that he feels he was misrepresented in the fact that we told him that we were providers for His insurance and we are untruthful and if he had known this he would not have purchased the eyeware. He said that he will be seeking legal counsel on this matter.
We have many people who purchase glasses with no insurance and we do not give them a discount why would it be fair and ethical to give him a discount just because he and his wife do not know what they have for vision coverage and where they are able to go for services to be paid for. We feel really bad that this has happened but if we were given the correct information in regards to what the insurance really was, we could have advised them correctly. Ultimately it is the patients responsibility to see that their insurance company will pay for any charges incurred.
I hope this will clear up a few facts and if you should have any further questions, please feel free to contact me.
Thank you*
[redacted], CPOT
Office Manager
I apologize for the delay in this response. Please find attached Dr. [redacted]'s response to Mr. [redacted]'s comments. If you should have any other questions or concerns, please feel free to contact me.
Thank you,
[redacted], CPOT
Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I kindly request that Revdex.com deal with *** *** the business owner. Clearly the front desk managers do not have the best interest of the customer relationship at heart and Mr*** should know
May Vision Center mis-represented that their practice was approved to cover charges with United Healthcare's vision protection in order to generate business from my wife and I. Any healthcare related business that relies on reimbursement from the insurance community is well aware of the coverage permissable by all insurance companies. I can assure you that Lonnie never lifted a hand to determine the true circumstances of our vision coverage which I had to research on my own
In years of wearing glasses, we have never paid more than $to $per pair of brand name eye glasses with vision care professionals that are in-network. May Vision Center's glasses and optometry appointment cost more than times this amount due to their out-of-network status. Clearly, their high end status is reflected in the prices they charge
Given that the satisfaction of the customer is not important to May Vision Center and their mis-representation of their practice, we are prepared to return the glasses to them in exchange for the reversal of charges
I'm disappointed that May Vision Center practices character assassination in working to resolve a customer complaint and truly reflects on the character of the people who work there.
You have my permission to post all email traffic with regards to this dispute on Revdex.com's website so long as our vision insurance company's name is deleted so I do not suffer from fraud again. I only hope that no other customer suffers the negative attitude and misrepresentation that I and my wife have
Regards,
*** ***
Good Afternoon [redacted],Thank you for the opportunity to respond to this complaint.
Mrs. [redacted] came in for her eye exam and gave us insurance information for United Healthcare. We do submit to United Healthcare, however we are not a preferred provider and if their insurance...
is a PPO plan all charges are not covered. Mrs. [redacted] said nothing about insurance for eye ware. She ordered glasses and paid for them in full the day of her exam. On the next day she called back and talked with [redacted] our front desk coordinator and was really upset because her husband was in her words "furious at her". She continued to say he told her she had some type of insurance for glasses but she did not know what it was. I offered to call her insurance company to find out what coverage they had and found out they had Spectara insurance for eye ware and we are not providers. The glasses were already ordered and in process at the lab. Mr. [redacted] called back and talked with Lonnie our billing specialist and this is the documentation she noted after his rude conversation;
Husband [redacted] calls, and is upset because he was told that we were providers for United Health Care and the glasses his wife purchased were "outrageous" and wanted to know what we could do, Spectara will only pay $50.00 or so. Spoke to [redacted] and Dr. [redacted] and they both agree that they should submit the cost to their insurance and take what they receive. I told him this and his answer was that he feels he was misrepresented in the fact that we told him that we were providers for His insurance and we are untruthful and if he had known this he would not have purchased the eyeware. He said that he will be seeking legal counsel on this matter.
We have many people who purchase glasses with no insurance and we do not give them a discount why would it be fair and ethical to give him a discount just because he and his wife do not know what they have for vision coverage and where they are able to go for services to be paid for. We feel really bad that this has happened but if we were given the correct information in regards to what the insurance really was, we could have advised them correctly. Ultimately it is the patients responsibility to see that their insurance company will pay for any charges incurred.
I hope this will clear up a few facts and if you should have any further questions, please feel free to contact me.
Thank you*
[redacted], CPOT
Office Manager
I apologize for the delay in this response. Please find attached Dr. [redacted]'s response to Mr. [redacted]'s comments. If you should have any other questions or concerns, please feel free to contact me.
Thank you,
[redacted], CPOT
Office Manager