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Sharkey's Service Station

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Sharkey's Service Station Reviews (1)

Review: I had my van at this service center 2 weeks ago due to the noise of my brakes after checking my brakes they told me that there was nothing wrong with my brakes that they would be good for awhile. I had brakes put on there in the past and they told me that they had lifetime warranties. Now 2 weeks later I had to take my van back due to the fact that the brake noise was getting really bad. They are now telling me that I need front brakes, back brakes and rotors on the back. There is no way that in 2 weeks there was that much wear on the brakes that it caused me to need new rotors. I think they are going back on what they are telling everyone and they need to replace the brakes front and back and the rotors because they have told me that they brakes were lifetime warranties and the rotors would have been fine if they would have fixed the brakes 2 weeks ago when I had it down there.Desired Settlement: I would like to have the front and back brakes fixed and also rotors replaced due to the fact that they told me there were lifetime warranties and that they told me nothing was wrong with my van 2 weeks ago and then 2 weeks later have to replace everything

Business

Response:

August 20. 2013

I.D. [redacted]

Dear Ms. [redacted],

In response to your letter of Aug. 13, 2013 the [redacted] vehicle, a 2007 [redacted] was brought into our shop on July 12, 2013 with a complaint of "rubbing in the rear end". We put the vehicle up on the lift and found that the exhaust pipe was so badly bent that it was rubbing on the heat shield. Now how it got bent we have no idea but we straightened it. Our mechanic did notice when checking the entire exhaust for any other damage that the front brakes were worn and would soon need replaced. He checked nothing else.. He then test drove the vehicle and the noise was gone. The customer picked up the vehicle and never said anything about hearing the noise again.

Mr. [redacted] brought the van back Monday. August 12, 2013 with a complaint of a brake problem -’’metal on metal" Yes the front brakes did need replaced and also the rear brakes and rotors. We informed Mr. [redacted] what the vehicle needed. We did replace the front brakes on Aug, 10, 2011 and they have a lifetime warranty from the manufacturer. We will replace the front brakes for free but the customer still has to pay the labor for the installation. OR if the customer wants to do the work himself we will get the brakes for him at no cost as long as we get the worn ones back.

Unfortunately, we have no record of ever replacing the rear brakes or rotors. If the customer can produce a receipt for this work we will gladly replace them also. Again, the rear brakes would have a lifetime warranty but the rotors would only have a two year warranty. The customer would only have to pay the labor.

We strive for customer satisfaction. We work with our customers and all they would have to do is pick up the phone and explain the problem. If Mrs. [redacted] still had the noise after the July 12 visit, why didn’t she bring it back immediately?? Not a month later. We only heard the exhaust as the noise in the rear but quite possibly there was another problem that we didn’t hear but she did.

I will be glad to work with these people as I have done in the past if there is a problem of money but I think that the path that they took is totally uncalled for.

Sincerely.

owner

Sharkey’s Service Station

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Description: AUTO REPAIR & SERVICE - AIRBAGS, AUTO INSPECTION STATIONS

Address: 35 Bucknell Ave, Johnstown, Pennsylvania, United States, 15905

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