Complaint: 12745128
I am rejecting this response because:
First off, when they advised me of coolant leaking, that is not true. I will take it to a mo part dealer and have them get in writing that no coolant is leaking. Second, they never told me the warranty wasn't good until the coolant leak was fixed. Like I said, there was no leak. Third, they had my vehicle on the scanner for 30 minutes, not 10 minutes. I did not speed off recklessly. I left when the technician told me to leave and told me to never come back. Also, the car wasn't overheating until the technician started messing with the scanner. I have less then 200 miles on the transmission since the job. My issue is not due to the water pump coolant leaking, because it is not leaking. This company created both issues with my car. I do not trust this business, and want them to pay another mechanic to fix the job they screwed up twice.
Sincerely,
[redacted]
They made me sign a paper that said that the water pump is leaking; it is not. I am a factory trained mechanic. The only thing that is leaking is the valve cover. They over heated the engine when the technician scanned the ECM. This car belongs to my wife who is handicapped. It is marked as such. If it is fixed, others will be able to take her in her car to her appointments. I didn't have a single cooling problem with this car, until it was in their care.
Complaint: 12745128
I am rejecting this response because:
First off, when they advised me of coolant leaking, that is not true. I will take it to a mo part dealer and have them get in writing that no coolant is leaking. Second, they never told me the warranty wasn't good until the coolant leak was fixed. Like I said, there was no leak. Third, they had my vehicle on the scanner for 30 minutes, not 10 minutes. I did not speed off recklessly. I left when the technician told me to leave and told me to never come back. Also, the car wasn't overheating until the technician started messing with the scanner. I have less then 200 miles on the transmission since the job. My issue is not due to the water pump coolant leaking, because it is not leaking. This company created both issues with my car. I do not trust this business, and want them to pay another mechanic to fix the job they screwed up twice.
Sincerely,
[redacted]
They made me sign a paper that said that the water pump is leaking; it is not. I am a factory trained mechanic. The only thing that is leaking is the valve cover. They over heated the engine when the technician scanned the ECM. This car belongs to my wife who is handicapped. It is marked as such. If it is fixed, others will be able to take her in her car to her appointments. I didn't have a single cooling problem with this car, until it was in their care.