Sharp Electronics Corp

Review: I purchased a tv from Sharp in February of this year, and in July the screen started malfunctioning. I contacted Sharp

and a technician came out to service the tv, but determined it was not fixable and so Sharp said they would exchange the

TV since it was still under warranty. I was told that as soon as stock for a tv of equal or better value was available

they would sent it to me and take the defective tv.

I have tried to get any information on when this will happen, and have been without my new TV for over 2 months now. I

have even offered to pay a bit more to get something a bit nicer that is in stock now, but they refused my offer to do

that also. All they will tell me is that they will get in touch with me when a refurbished tv becomes available. All

this time, I am without the tv I just purchased and they are running out the time on warranty coverage, while refusing to

replace it with a new tv even though they have not had any stock of refurbished TV's since at least July.

I think this is the biggest disrespect to the customer and they are not living up to their claim of warranty by letting

this drag on for months.Desired Settlement: Simply to replace my broken 60 inch tv with a working 60 or 70 inch tv new or refurbished, that is stock and can be

delivered within the next week as it shouldn't take over 2 month to get proper warranty service for a tv that is

defective. I've waited and waited and they clearly don't care about customer service or their warranty on the product.

They simply care about sending out as cheap a replacement as possible even if that means making me wait another 2,3,4 or

who knows how many more months just to avoid sending out a new tv or nicer model that is actually in stock!

For this absurd delay and failure to comply with their own warranty terms, one of the following tvs or one of at least equivalent features and quality seems the least they should do to remedy this situation:

LC-60SQ15USharp 60" Class AQUOS Q+ Series LED Smart TV

LC-60UQ17USharp 60" Class AQUOS Q+ Series LED Smart TV

LC-60TQ15USharp 60" Class AQUOS Q+ Series LED Smart TV

Also, have it delivered within a week.

Business

Response:

Sharp spoke with the customer and advised of the exchange offer. Customer accepted. Exchange was processed on 10/21/14. Customer will receive a call from NVC to schedule delivery appointment.

Consumer

Response:

Last Friday I was contacted by Sharp, and when I finally spoke with someone, I was told that they were going to exchange the tv for a "different" model that would be easier to get in stock. Then once again I am told that the tv they are going to replace my defective tv with is ALSO out of stock and we are getting close to 3 months they refuse to honor the warranty exchange, and will not replace it with one of the 3 models I suggested that would be in stock right now that I mentioned in my original complaint submission.

I am rejecting this response because once again I'm told that I have to wait on a tv that is out of stock AGAIN.

Business

Response:

Exchange has been processed for a NEW LC60EQ10U on 10/21/14. The tracking information is NVC TRACKING: [redacted]. NVC will contact the customer once the unit arrives to the delivering terminal to set up an appointment for delivery.

Review: On April 28, 2015 I filed a claim for my TV which was purchased May 17, 2014. I was sent a detailed email advising me to obtain several pictures of the problem and send them back to Sharp. I still have the email. I was finally able to obtain the pictures required and forwarded them. Suddenly no record of my call or problem was found. I had to forward my email to prove that I filed a claim. Now I am being told that I am out of warranty and my only option is to accept a refurbished television as my television is not repairable. I paid for a brand new tv and a 5 year warranty. Now I am being told that my warranty will be void if I accept this solution so I am out the warranty and I will have a tv that has been returned to the company with only a 3 month warranty and (for all intents and purposes) a used tv. If this is how this mega company treats its customers, I will never buy another sharp product. I bought a new tv and I expect it to be replaced with a new tv especially since I will not have the warranty. It is their product that did not last one year. PDesired Settlement: Replacement with a new product not used.

Business

Response:

Customer was offered a refurbished exchange. The customer declined the offer. Customer stated that she will only accept NEW. Sharp advised that we can only approve for a refurbished model. Due to customer being out of warranty they have the option to contact the extended warranty.

Consumer

Response:

I am rejecting this response because:

This case was not out of warranty when I filed the claim. Sharp is the one who was negligent. One of their representatives advised to file under the extended warranty and be untruthful. I am not going to do that. A representative also stated that if it was still under warranty then it would be exchanged at the store for a new one. It was under warranty when I called. So, because the initial first year warranty ended, they are no longer responsible to do what is right? Just lose everyone's paperwork and wait it out until you can give them a used tv. Must save a lot of money. So, I am sorry that is not satisfactory to me. The tv was a lemon. It can't be repaired.

Business

Response:

Sharp Electronics will be contacting the customer to offer an exchange.

Review: Purchased a new Sharp Aquos Smart Television (Model # [redacted] the last week of April. When installed the wireless smart features worked about 30 minutes, and have not worked since that time. Called Sharp support and entered case # [redacted] Spoke with technician once and was told Sharp knew there was a problem with the wireless programming in the television and Sharp was working to correct. It has now been over a month and I still am unable to connect the television to my active wireless network (though I have no problems with other devices). I paid for the smart feature, but Sharp does not seem to have any concern that feature is not available. I spoke with their customer service when I entered the case # and all the rep could do was read the "official" responses off their cards. It was like speaking to a computer that couldn't provide an answer.Desired Settlement: I want a new smart television that actually works and meets the same criteria as the one I purchased. Or, I want a $600 refund for the smart feature that doesn't work. Thank you.

Business

Response:

Sharp offered the customer a Roku stick as a temporary resolution until the part comes in. Customer has agreed to this.

Review: We purchased a 60" television through Amazon.com on 4/10/13. It was delivered on 4/17/13. After a couple of months, the picture messed up. I contacted Sharp on 7/8/13. After an extended period, Sharp finally arranged for service, and the technician came to our house on 8/20/13. He made a repair which worsened the problem, so Sharp offered to send us a replacement, a REFURBISHED tv. Replacement TV was delivered on 9/16/13, and screen is scratched. Called Sharp on 9/17. First representative told me Sharp wouldn't send something out that was damaged. Then told me they would have to open a new case and I needed to send pics of the problem so they could see what they could do. I sent pics, was contacted on 9/24/13 and told they would send another replacement. I asked if it would be another refurbished, and was told yes. When I voiced my frustration with the time it has taken to resolve this whole problem, and the fact that we are being sent a refurbished tv instead of a new one, I was told it was because we were outside of 90 days. They were originally contacted within 90 days of our purchase. I was also told that I would have to pay extra if I wanted a new tv, and that I would have to wait to have a manager contact me. The customer service of this company is Horrible, and I will not be purchasing from them in the future!!Desired Settlement: I want a replacement of our television with a NEW, not refurbished television, or a refund so we may purchase a NEW television.

Business

Response:

A NEW exchange with a NEW model LC60C7500U was processed for the customer on 10/1/13

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have repeatedly contacted Sharp to have a resolution to the complaint filed under complaint number : 8[redacted]. The issue with my Aqous 70 inch Tv started months ago in 2014. I feel as though I have consistently been given the run around so that my warranty expires. At this point I would like a refund. I have been told on many different occasions as well as by numerous customer service representatives that my TV will be replaced within a few days, then a week, then 2-3 weeks, then as soon as we receive a replacement in, however the company makes the TV and I assume they should have supply in a warehouse somewhere. The customer service at Sharp has not been helpful at all. I was told that someone would call me on Friday Feb. 27th 2015 to which I waited for a call which never came so then I called customer service Sunday March 1, 2015 and was again given the run around. I am beyond desperate for a resolution it seems as though I have purchased a really expensive piece of non-working art. This is unacceptable. Please AdviseDesired Settlement: I would like a full refund . My initial request was just for a replacement however that has proved extremely difficult to obtain, so my request is to rid myself of the headache and lack of not even good customer service being provided by sharp. Whenever I see the Sharp brand I will make sure to steer clear of it as this is not a company that I wish to do business with.

Business

Response:

A reimbursement has been approved and is being processed for the customer. The customer should receive the check in about two weeks.

Review: Purchased a Sharp 60'tv from Sams club on 2/8/2014 had problems with tv notified Sharp on aroumd 1/20/2015 before warranty exp.TV was picked up by [redacted] tv [redacted] ,n.y. 914)[redacted].Sharp notified [redacted] part would be delivered on 2/13/2015.Sharp tell called [redacted] to say part was now on back order 4-6 weeks.thats when I notified sharp that was unexseptable,that they already had my tv for ..several weeks.Now they want to give me a refurbished tv,(which was someone else's problem)which they are telling me is unavailable.How long do I have to wait.Any help you can give me would be greatly appreciated.thank you

Product_Or_Service: Sharp 60' ledtvDesired Settlement: DesiredSettlementID: Other (requires explanation)

like a new tv not someone elses problem

Business

Response:

Exchange has been updated to NEW. Customer will be contacted once stock is available.

Review: I bought a sharp tv in August 2014. I then found there was some issue with the tv (purple spot). After knowing this, sharp notified me that I was approved for a replacement of a new tv or to return the tv. I told them I wanted a replacement and was told that sharp were waiting for parts to assemble a new tv and this could take a couple of weeks. So I waited about another two weeks and made another phone call. However this time the customer service told me that sharp could only approve a replacement of a refurbished tv or to return the tv. I asked why sharp changed it and the only thing that customer service told me was that they did not know because they did not have access to that type of information. I asked the customer service to review my case to see if sharp can reverse their decision so that they could still deliver me a brand new replacement. A few days later I was told sharp only agreed for a replacement of a refurbished tv or to return the tv. At that moment, I was unable to return the tv because 30 day return period was expired already. So I agreed that I will accept a refurbished tv. The customer service told me that sharp were out of stock of the refurbished model around that time and they will give a phone call every week to notify me the status of the stock. Starting in late September, I received a phone call from sharp customer service every week, telling me that sharp were still waiting for the stock of the refurbished tv. However, starting In late November, sharp customer service stopped calling me to notify the status of the stock. I have been waiting for almost 4 months and yet the issue is still not resolved. I do not know what's happening out there and given the experience that I have had with sharp, I do not even know if making a phone call to customer service would even make a change. They could tell me sharp are out of stock over and over again or give me any other excuse till forever. The case number is [redacted]Desired Settlement: I want a replacement of the exact model that I have, but without any issues, and I want it now. I want sharp to honor their agreement with me immediately instead of giving me a lot of excuses. I have been waiting for 4 months there is no point of keeping waiting any longer.

Business

Response:

An exchange for the same model has been processed. The unit is at [redacted] delivering terminal under tracking # [redacted]. According to [redacted] s ite they left the customer a couple messages to set up a delivery appointment and the customer has not contacted them back. The customer can contact [redacted] at ###-###-#### to schedule a delivery appt.

Consumer

Response:

I am rejecting this response because:

The customer service of sharp did not contact me to set up the delivery appointment. I do not even have the voice mail message or email from sharp that talked about the delivery. The courier that sharp uses did not contact me either. According to the courier's information the shipment was transported to a wrong place and they haven't delivered the TV till today because they need to find it first.

Business

Response:

Sharp contacted the customer to apologize for [redacted] and the lost unit. Sharp has processed an exchange to a NEW LC60UD27U and will be shipped by Fed Ex.

Review: I bought a 60" tv in aug 2013 and the panel went bad in Dec of 2013. Sharp said they would replace it at the end of Jan of 2014. Sharp finally delivered a used tv at the end of Feb 2014 and the tv did not work properly and it took me 2 days to make a service call on the set. Sharp said they would send me out another tv in the middle of march and I would get a tracking # and a delivery date. I still do not have one and it is april 1st. I have called a few times on this.Desired Settlement: I want a new Tv or an in store credit. In a timely manor not later.

Business

Response:

Customer received an exchange television on 4/11/14.

Consumer

Response:

I am rejecting this response because: The Business (Sharp) did not give me any info on the tracking of the T V and the delivery Company held the TV for three weeks before delivering it. I called saarp repair to get the tracking info and the lady on the other end did not supply it and told me that NVC will contact me when they are ready to deliver it. When NVC finally contacted me they told me what date they were going to deliver the T V, when I asked them how long they had the TV in their possession they told me two weeks, I said I had no tv for a length period of time and they said they delivered on the first of marchand I already had one. That is not the way to treat customers. I would not recommend them to anyone.

Business

Response:

We do apologize for the delay of the delivery by NVC. We can extend your warranty for 3 months due to the delay. We will address the delay with NVC.

Review: I purchased a sharp lcd 46" SV5OU LCD TV from Best Buy on 10/10/2012. The item has a 1 year warranty and I also purchased an extended warranty. The tv stopped turning on over 3 months ago; the power light just blinks then eventually turns on after a long period of time. I opened a ticket with Sharp for repairs and Accredited Electronics was finally dispatched to pick up the tv from my home for repairs. For over a month, Accredited Electronics ([redacted]) has been awaiting approval from Sharp to order the parts and continue with the repairs to fix my TV. Sharp will not contact them or respond. I called Sharp 2 weeks ago and asked them to contact me and Accredited Electronics with an explanation of why it is taking so long to get approval on the repairs. Sharp has not contacted them or me. Accredited Electronics contacted me last week explaining that they are still waiting to hear back from Sharp. They said Sharp has always been a difficult business which is why they normally don't do business with Sharp. Accredited Electronics also stated that Sharp knows that model tv has a defect. Yet when I asked Sharp on 2 different occasions about this known defect, they just deny it is so. Even web searches reveal that this is a known defect by Sharp. So, Sharp is basically selling products they know are defective hoping the 1 year manufacturer warranty runs out before the customer's tv start to have the power on problems.Desired Settlement: Send approval to Accredited Electronics to continue with the repairs and refund of my extended warranty with the warranty still valid as Sharp knows this TV has a manufacturer defect. A loaner TV until the repairs are completed on my TV. An alert to consumers that this model TV has a known defect with the power on circuit board.

Business

Response:

Sharp has approved to exchagne the unit for the customer. Sharp has left messages for the customer on 10/2,10/3, and on 10/11. When customer agrees to the exchange we will ship out a replacement unit.

Consumer

Response:

I am rejecting this response because:

I advised sharp to pay the vendor for the repairs done to my tv so that they can return my tv to my home. Accredited Eletronics the vendor repaired the tv and is waiting on payment. Sharp is refusing to pay. Sharp asked the vendor to first buy the part to replace the damaged part . Now sharp won't pay the vendor. Sharp then contacted me asking me to pay for the repairs. Their reason is because it would take. Too long to cut. Check to the vendor and they want to get myth to me as soon as possible. Sharp is practing shady business. They are attempting to leave both the vendor and me with a bill they have no intention of honoring. Sharp needs to pay the vendor and return my tv. I do t want another tv from sharp because I don't trust that they will send a new one out. They are stalling hoping I go ahead and pY the vendor so they won't be out of picket on anything. I told them a month ago to pay the vendor. I refuse to accept their offer. This tv is under warranty and sharp needs to pay for the repairs

Business

Response:

Sharp offered the customer an exchange as a courtesy so she would not have to wait until the servicer was paid. Sharp never advised that we were not paying the servicer. Sharp has been in contact with the servicer and the paperwork was sent to corporate for check processing. Sharp was providing options to better serve the customer.

Review: Three months ago I purchased a brand new Sharp Aquos 70" LED television. About a month ago, the unit shut off and I was unable to turn it back on. I immediately contacted Sharp support and I was told the servicer would contact me within 48 hrs to set up a service appointment. That never happened. Instead, I have been making daily calls to both Sharp and the local servicer to no avail. I have been unable to even get some type of information regarding estimated time when the servicer can come look at my TV. In fact, during one of the few calls I placed to the local servicer, I was hung up on. I spent in excess of $2000 for my television (which is still under warranty), and it is apparent that both Sharp and the local servicer are in absolutely no rush to even give me an update on the possible status of the repair of my TV. Again, it has been almost a month and the "answers" I get from these people are the same now as they were on day one. All I want is some type of decent customer service and for them to at least pretend they care about honoring their warranty.Desired Settlement: Since my TV is brand new and under warranty, I do not wish for them to repair it. I wish for an exchange for the same model unit.

Business

Response:

Sharp contacted the customer and offered a refurbished exchange as we currently have no new stock to offer. Customer stated that they want a new unit or a refund. Sharp asked for a copy of the purchase receipt for reimbursement consideration. Once the proof of purchase is received we can review for reimbursement. As of today the proof of purchase has not been received.

Review: I did a military PCS move to Puerto Rico in the summer of 2013. I bought a 40 inch Sharp Aquos television from the military exchange in Fort Buchanan shortly there after. Not even a year later the television started randomly having the picture black out and come back on. The sound was always there but no picture when it happened. It got worse free a while and I had to move it slightly to get it to work. This happened one day until it blacked out completely and the picture never came back again. I contacted Sharp and they had me send it to a local technician who kept it for a few months and could not fix it. Sharp sent me a replacement television and I sent mine to them. This might of been round September 2014. As it turns out once again the current television that I have is having the same exact issues as the first one since around July 2015. The picture was blacking out and coming back on, if not I had to move it, but a quarter or a clip for good luck to get to work underneath the tv, etc. The only remedy that I have found lately is placing a wallet underneath the television so it leans back and that it is the only way it will work but sometime there is no picture for minutes at a time or at worst a whole day. This is a nightmare for me because there is no physical, liquid, or any type of damage to it. I can only assume that there is an issue with this product because the same exact issue with 2 television sets is too much of coincidence. I recently called Sharp customer service to ask if there was a recall or complaints about the television but they just took my information and said they would review it. I got a call back from Jeff today from [redacted] and was told that because it was out of warranty they would need me to pay 100 dollars to exchange it for another refurbished television. I told him that I was not happy with that offer because there is an issue with the television that is not my fault. I would like to be told the truth and replaced at no cost.Desired Settlement: Unless there is not a known issue with the television that I may not being told the truth about, I would like a replacement. If there is a known persistent issue with the make and model then I would like to be given a similar make and model of equal value or a refund to buy another television. The television being out of warranty does not matter to me because I believe that is a product defect that occurs inside the television that takes effect after a while. I have numerous other televisions that have endured many moves from Ohio to New York to Puerto Rico with no damage. This television has been in the same place and he malfunctioned twice for the same issue.

Business

Response:

Customer purchased the TV on 8/1/2013. The TV came with a 1 year parts and labor warranty. In 8/2014, an exchange was processed for the customer. The current TV needs to be replaced. Due to the customer being a year out of warranty the customer was offered a prorated exchange. Customer declined the offer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This response did not address the issue of the television having the same exact defect as the original. This is grounds for a bigger complaint towards this Sharp product and it is a slap in the face of the customer that I had 2 different televisions with the the same defect. There is no way that I should pay 100 dollars to receive another television that I know will have a defect in a few months.

Regards,

Review: I purchased this television for $2348.45 a little over 2 years ago. I understand it's out of the 1 year warranty range, but the extent of the problem of the television is an extreme case. I had the TV looked at by a local sharp tech and was told that the LCD panel is bad and the cost to replace is more than the original cost of the tv. I made a call to Sharp to ask why my TV is useless after 2 years of use and was told this is a rare (2%) case and that I should expect on average 7-10 years of life. I asked if Brody if he agreed that 2 years was absurd and he said yes. He then asked me if I was offered an extended warranty which I replied, yes but I declined because I thought I had carefully chosen the television and had faith that I was buying a quality product (which would make sense if it truly lasted me 7-10 years). He then basically insulted me by telling me that he considers himself a good driver but he still buys insurance (driving without insurance is not really a choice that we make by the way). So while I'm upset already that I have a 70 pound piece of "garbage" sitting on my dining room table, I'm being told that I was foolish not to have spent another $500 at the time of purchase for my TV that should last me 7-10 years.Desired Settlement: I would be happy I suppose with a replacement even though at this point I have lost quite a bit of faith in both the quality of the Sharp product and now the quality of customer service due to their total unwillingness to help. The only reason I'm requesting a replacement is because of the nature/cost of the repair. I would think it would make more sense for Sharp to simply replace the unit.

Business

Response:

Customer was advised to send in evaluation report and proof of purchase to review for out of warranty assistance.

Review: I first began having trouble with my television on August 30, 2015, called Aquos Advantage hot-line to receive correct the problem.The factory reset did not correct the issue and I was asked to forward a proof of purchase along with various screen shots of the television picture.I was told by the representative I would be contacted within 24-48 hours.On September 1, 2015, I received an email stating that my proof of purchase had been submitted for review and a representative will contact me.September 4, 2015, I called because I had not received a phone call from Sharp yet.I was informed that my case was being processed and it could take 3-5 days for this to occur.September 10, 2015, I again had to call due to NOBODY from Sharp being able to contact me.I was transferred to Dixie in Customer Relations, Dixie proceeded to tell me that the PDF format I sent my pictures in could not be opened and I would have to resend the information in jpeg format.Why did I receive an email on September 1, 2015, saying that my information had been submitted for review and I would be contacted by a representative with an update?When I called on September 4, 2015, and spoke with Orlando, why did he not explain the issue with the information I sent in?Why did I have to make yet a third phone call to find out all this information regarding my case, not once did Sharp call to explain the situation.Dixie told me when I called on September 4, 2015, Orlando "accidentally" closed my case.I asked Dixie when would some one from Sharp have contacted me had I not phoned that day, and she had the audacity to say that it was just noticed the day before and someone would have been in contact with me soon.I resent the info on September 4th, and again no call from Sharp. I finally got a call from Sharp, offering a refurbished tv.This is unacceptable as the customer service is ridiculous and I don't want to deal with them again.I escalated this to the corporate level to no avail with Alicia.Desired Settlement: At this point, I question the quality of a product that I spent $1,000 on that hasn't lasted a year. I'm requesting my full purchase price of the television so I can go purchase another television. I will also accept another NEW Sharp LC60EQ10U with a full warranty to ease my concerns over the quality of the television. I also ask for this because the customer service that Sharp states to provide has been extremely lacking in my case.I am tired of the false promises in regard to customer service provided and I'm extremely leery of owning another Sharp product. I feel the offer to have my $1000 TV replaced with a used product to be a slap in the face. In reading other complaints, these TV's are no better than what I am looking to replace. I want Sharp to refund me the price I paid for the television or supply me with an RA so I can return the TV to my local store and pick up a New Television, unopened, in the box and not shipped around the country via FedEx or UPS.

Business

Response:

Sharp warranty listed in the owners manual states that Sharp has the option to repair or replace with a refurbished replacement. Customer was offer a refurbished replacement with a 6 month warranty. Customer stated that he will contact Sharp back. To this day we are waiting on the customer to respond.

Review: I purchased a brand new 70" sharp ultra hd TV and within 2 weeks, a thin blue line appeared. I contacted sharp and they spent several weeks working to try and figure out what was wrong. Eventually, they decided the TV could not be repaired so they offered me a replacement. I agreed. About 2 weeks later, I was told they could not find that TV any more so they offered me an upgrade. I agreed, but the TV was not in stock. Eventually the TV was in stock, but I was heading for a training event and they said they would hold the TV. On the 14th of September, I returned back from training and sent an email letting them know to please deliver. On the 18th, I sent a second email. On the 19th I was told to call sharp. I called sharp on the 20th and was told that they did not have the TV they promised they would hold because I did not contact them. They offered me a different TV, but I said I wanted what they originally promised me. That TV was not available. Someone spending 4 figures on a TV should not have to deal with both a broken set and broken promises by sharp. It's even worse that I had to request them to hold the TV due to military service. It's not my fault sharp made a faulty TV and not my fault I was required by the military to travel.Desired Settlement: I would like sharp to remove the broken TV as promised and deliver and install the next higher model TV over the one they failed to give me based on my 27 August 2015 email. I it appears there are no 75" tvs per Lucas from sharp, so I request the following model be sent to me and installed:[redacted]

Business

Response:

Sharp offered the customer a NEW LC70UH30U or a refurb LC70UD27U with a 1 year warranty. Sharp cannot offer the customer a NEW LC80UH30U.

Consumer

Response:

This was the second of several offers that Sharp has offered me. Back in mid August, this was the offer provided by Sharp. I accepted the offer only to be told that they no longer had the TV, which has been the outcome of each offer I have accepted. Sharp not only has a dubious record when it comes to their 4K television line with what is obviously a manufacturing defect, but their utter disregard for customer service should warn folks not to bother purchasing these poorly made TV sets. I have asked for the 80" as compensation for the more than 6 weeks of getting the run around. In lieu of that, as I have written to them and sent via FAX, I will accept the NEW LC-70UC30 if it comes with the full one year warranty. Over the phone, I have been told it would be less than one year from the date they exchange out the new TV. If they believe in the product they are selling, than I do not see how it costs them anything to offer a full one year warranty from the date I receive this replacement TV.

Business

Response:

Customer has been advised that the exchange will come with a 1 year warranty. Exchange has been processed.

Review: I purchased a sharp 70 inch television (LC-70LE650U). Within one year the TV had several white spots on the screen. Sharp took a long time to replace the television, saying they had nothing to replace it with. Finally when it was replaced they replaced it with a defective television that was "refurbished". We thought the TV was new and free of any issues. Within one year of receiving the second television it has completely died. Sharp has told us two times they are not willing to help us.Desired Settlement: Replace our defective television with a new one that works.

Business

Response:

Sharp will contact the customer and offer a courtesy repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like Sharp to diagnose the issue, tell me the diagnosis and warranty their work for 1 year.

Regards,

Consumer

Response:

Sharp electronics agreed to fix (free of charge) the defective television they had sent me. I spoke to sharp representatives and the tech, they both said I would not be charged. Then The technician inspected the television and said the panel was defective which means the television can't be fixed. Sharp contacted me today and said they were only willing to send me another refurbished television, but at a price close to $200. This behavior clearly shows sharp is backing out of their agreement.I was never supposed to be sent a refurbished television in the first place, they are at higher risk for defects, then the tv I got in exchange is not new and the panel is defective (panels cost @the same amount as a new television @ $1700. Now sharp has the audacity to ask me to pay for another used television.Since my television is not repairable I want Sharp to pick up the television and refund the purchase price of the television.

Business

Response:

Sharp offered the customer a refurbished model at no cost with a 1 year warranty. Customer declined the offer. Customer original purchase date 11/30/2013. Sharp exchanged the unit under warranty on 9/15/14 (remaining warranty transfers to the exchange model). Customer called in on 5/9/15( out of warranty). Sharp attempted to repair the unit for the customer. The unit was not repairable so Sharp offered the exchange in which the customer declined.

Review: I recently purchased a 70" Sharp Aquos television from Costco. I purchased the extended warranty from Costco as well.

The TV has recently started flickering across the screen, and then finally failed completely shortly after. I called the warranty service, but they informed me that the TV is still under the manufacturers warranty, since I only purchased it 6 months ago. A ticket was then opened with Sharp Customer service the following day. I was told to send in photos of the TV in it's failed state.

I sent in 6 photos AND video of the TV to the email address provided, and asked that a technician contact me as soon as possible to schedule an appointment. A full day later, I was told that the photos were not enough, and I had to provide even more. I sent another 3 photos in. It has been another 2 days, and I have still not received a reply. I asked them to respond quickly 3 times now, and they have yet to resolve the issue.

I certainly do NOT enjoy spending such a large amount of money on a product that stops working so quickly, followed by a service that does not appreciate their customers.Desired Settlement: I want to be contacted by the company immediately, with a technician scheduled to fix or replace the TV. I would prefer replacement, as I now don't trust that the TV would be repaired like new, as it is a brand new tv to begin with...

Business

Response:

Sharp processed an exchange which arrive damaged to the delviery company. Sharp will issue a return Authorization for Costco so the customer can exchange with the retailer for a new unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to have a COPY of the Return Authorization sent to me as well: [redacted]@verizon.net

Regards,

Review: Purchased a 70 inch LCD 3D television on 12/12/13, model number[redacted], it has a 1 year warranty. It stopped working on 10/2/14. I called Sharp on 10/3/14 and reported the problem. A little over 2 weeks later a service technician came out and looked the set, he deemed it unrepairable, the panel was bad. Sharp told me the would honor their warranty by sending me a refurbished set, which I was not happy with but agreed with. They told me they had none in stock at the moment but I would get weekly email updates. I never did receive those updates. I called again today on 11/19, was told once again no stock is available, I mentioned to them that in all now its been 6 weeks now, going on 7 weeks, when is stock going to be available? They have no answers, they just keep stalling. I told them is was their responsibility to honor this warranty in a timely manner on their defective product. I don't really care at this point if they have to call my local [redacted] for me to pick up a television, this is their responsibility. They must have a new 70 inch television in stock but they won't do that. I paid good money for this television and now the chase is on to get a replacement and to be made whole. Their attitude on the phone is I have to wait as long as I have to wait and quite honestly it's too bad. If this does not get resolved soon I will start legal proceedings and no settlement will be satisfactory unless I get my money back in full and I will buy another television, this time from another manufacturer.Desired Settlement: I want the product or similar product I paid good money for, I want this company to honor their commitments to their consumers. Also if this is not resolved satisfactory fairly soon I will be starting legal proceedings to get my money back and no settlement will be satisfactory until I get a full refund.

Business

Response:

Sharp Electronics spoke with the customer and offered an exchange. The exchange has been processed. The tracking information is [redacted]

Review: I purchased 80 inch television from sharpwhen the TV was installed the The wireless module was not workingI was unable to connect to the Internet via wireless connectionI contacted sharp about the matterthey told me I had to get a firmware update on the televisionI downloaded the firmware update on a flash drive and try to install the update but it will not except itI contacted sharp again and they send a technician to fix the problemThe technician was unable to fix the issuehe said that it was a malfunctioning motherboardmyself and a technician contact the sharp about the situationthey said they would send me a replacement television brand-newonce the television arrived it had the same issue not been able to connect to the InternetI contacted sharp and they told me the same thing I would need to download firmware to the televisionhowever when we looked up the model number the number is not existent on their websiteafter the representative research the model numberit was discovered that the television was not new it was a refurbished 2012 modelafter discovering this I decided no longer to do business with sharpfrom the very beginning it has just been lies and miscommunications on this this televisionthey told me I was getting a brand-new television and I did not receive a brand-new televisionthey offered to send me a new television and I declined and I requested for a refund of my moneythey stated that this was not an optionI need your help in resolving this situationonce again sharp had lied about the television be a new they lied about the firmware for the first television that didn't work and I also had a representative Who lied and stated that I was getting a brand-new televisionnow they wanted me to obtain another television and I did not want to go through the stress of the receiving a television again with the same problemI am very disappointed in this company and I've never had a issue withA television before in my life like I've had with this televisionDesired Settlement: My desire is to obtain a refund from Sharp USA Sharp electronics for the purchase of the television and that I no longer do any business with them in purchasing a television or electronic item again

Business

Response:

Sharp is currently troubleshooting with the customer to resolve the issue. Customer is having the cable company out and will contact Sharp to troubleshoot while they are there.

Review: I RECENTLY PURCHASED A SHARP 60" TELEVISION (JULY 2014) FROM A RETAILER. I DIDN'T GET TO SET IT UP UNTIL ABOUT A MONTH AND A HALF LATER (TRAVELING). I OPENED THE BRAND NEW BOX AND TURNED ON THE TELEVISION. I NOTICED TWO VERTICAL COLORED LINES ON THE TV. I CALLED THE RETAILER AND ASKED WHAT I COULD DO REGARDING THE LINES. THE RETAILER STATED THAT IT WAS NOT RETURNABLE DUE TO THE 30 DAY POLICY, BUT DID STATE THAT THE TV WAS UNDER A ONE (1) YEAR WARRANTY WITH SHARP USA. I WAS EXITED TO HEAR THAT THEIR WAS A WARRANTY REGARDING THE ISSUE. I CALLED OVER AND SHARP FILED A CONSUMER REPAIR WARRANTY CLAIM AGAINST MY TV (CASE #[redacted]). THE SHARP TECH I SPOKE TO SAID THAT MY TV WAS UNDER WARRANTY AND WOULD BE REPLACED. I WAS EXCITED TO HEAR THE GREAT NEWS. MY CLAIM WENT THROUGH TO THE EVEN EXCHANGE DEPARTMENT AND A DAY WAS SUPPOSE TO BE SCHEDULED FOR THE REPLACEMENT TV TO BE DELIVERED TO MY HOUSE. THE CALL NEVER CAME. I CALLED BACK (AUG 2014) REGARDING MY CLAIM. I SPOKE TO A VERY RUDE REP. THAT SPOKE OVER ME! I WAS IN SHOCK. HE TOLD ME THAT MY WARRANTY ON MY TV WAS VOIDED, DUE TO THE RETAILER SELLING ME A DEFECTIVE UNIT (NOTE: BRAND NEW BOX). HE STATED THAT AN EVEN EXCHANGE WOULD NOT BE GRANTED. I ASKED HIM TO PUT HIMSELF IN MY SHOES ( I JUST LOST $1000.00) ON A TV, AND HE STATED IN A RUDE MANNER " PUT YOURSELF IN OUR SHOES". I WAS VERY DISAPPOINTED TO HEAR SUCH HORRIBLE CUSTOMER SERVICE. I LOVE SHARP PRODUCTS, BUT AFTER TODAY...NEVER AGAIN WILL I RECOMMEND SHARP OR BUY ANY SHARP PRODUCTS. THAT WILL BE A BIG LOSS FOR THEM BECAUSE I WAS PLANNING ON BUY NEW ELECTRONIC EQUIPMENT FOR MY COMPANY. BESIDES THE POINT, I AM DISGUSTED WITH SHARP AND I FEEL THE WORLD NEEDS TO HEAR THAT THEIR WARRANTIES ARE WORTHLESS! DON'T BUY SHARP!Desired Settlement: I WOULD JUST LIKE SHARP TO STAND BY WHAT THEY SAID THEY WERE GOING TO DO. REPLACE MY TV WITH AN EVEN EXCHANGE, NOT GIVE MEN AN EXCUSE AND TELL ME NO. YOU CAN'T SAY ONE THING AND THAN DO ANOTHER, THAT IS JUST WRONG. I LOVE MY SHARP TV, I JUST WONT SETTLE FOR HORRIBLE CUSTOMER SERVICE.

Business

Response:

Customer purchased the unit at a discount for "as is". The total cost the customer paid was $222.99. Customer was advised to contact the retailer as he had purchased the unit 4 days prior to calling Sharp.

Review: We purchased a SHARP Aquos 55" LC-55UB30U TV on 7/5/2015 (serial # [redacted]. We started experiencing shading on top 1/3 of screen all the way across on 8/17/2015 (43 days later). TV was purchased from Best Buy in [redacted] and a 2 year extended warranty was purchased, therefore, I contacted Best Buy on 8/21/2015 and was told that the Geek Squad had to come look at the TV. Geek Squad came on 8/22/2015 and took pictures of problem, receipt, and serial number and sent information to Sharp. The Geek Squad confirmed dark area, said it looked like top backlight was out, and said they would contact sharp for panel replacement (which they did). I was told by the Geek Squad that the TV was still under factory warranty and Sharp would be contacting me. I hadn't heard anything from Sharp, therefore, I called 1-800-BE-SHARP on 8/31/2015. I was told that Sharp follows store warranties and since the TV was over 30 days old, they would have to do an on-site swap with a re-certified TV. It would take 8-10 business days and MANNA (the courier) would be contacting us to come and swap out the TV. Sharp said to check the re-certified TV for scratches, dents, make sure screen was working, etc. before signing for it. I was also told that the factory warranty would carry over to the re-certified TV.Desired Settlement: I thought a Sharp TV was one of the best name brands you could buy. It's unbelievable to me that you can purchase a brand new TV and 43 days later have to have it replaced with a re-certified one. We paid $999.99 for this television and expected it to last several years, not just 43 days. I want my money back, not a re-certified TV.

Business

Response:

Per a conversation with the customer on 9/5, they declined the exchange offer. The customer advised that they returned the unit to Best Buy for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I did decline the offer to exchange my less than 2 month old TV for a re-certified one.Best Buy resolved the issue, not Sharp. Even though the TV was more than 30 days old, Best Buy valued us as a customer and said with Sharp wanting to give us a re-certified TV and the misleading of how the Geek Squad worked, they would do an in-store credit. We purchased another 55" TV, Samsung, for the same price.Regards,