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Sharp Electronics Corp

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Reviews Sharp Electronics Corp

Sharp Electronics Corp Reviews (447)

Review: My 70in. Sharp LED TV has a bright yellow line that runs all the way down the middle it. I have no clue how this happened. I contacted sharp as soon as I found this out (about 2 weeks ago) and the lady that I spoke with initially was very nice and helped me out. She said that Sharp would either fix the problem or replace it with something "new" and that it would be either the same TV or something better, but never a down grade. All I had to do was find my original recepit and take a picture of the issue and send it to sharp. As soon as I got off the phone I took a picture of the recepit and warrenty coverage that I additinally purchesed with the TV from Costco. As well as a picture of the yellow line of the TV. I sent them an email like I was told right when I got off the phone. A couple days later I got a response from sharp with a replacement offer. The offer was that they would replace my TV with the exact some model but it was refurbished. I was not happy with this offer and explained to them why I will not accept there offer. My problem with there offer was first that I have only had the TV for about 14-15 months and I take very good care of it. It will go days without even being turned on and when I am using it it may only be for 2-3 hours at a time. This TV was purchased brand new and has VERY little use on it. 2nd was that I paid over $2000 for it and to me that is a lot of money. I take very good care of the things I own and never buy things used cause I have no idea how they were treated in the past. So when I am told I will be getting something refurbished that doesnt sit well with me at all. I dont want something that may already be 5 years old and have hundreds and hundreds of hours of use on it and was broken and already fixed once. I want something that is brand new and in its orignal box like mine came in. I spoke with a few people and they told me this was there only offer. I simply rejected it and said I will file a claim with Revdex.comDesired Settlement: My desired outcome is something brand new that has never been used before. I was told by the first lady I would recevie something "new" and that is what I expect. If I had spent only a couple hundred dollars I wouldnt care so much if it was refurbished or not, but I didnt I spent over $2000 and that is a lot of hard earned money. The lady I first spoke with said I wouldnt receive a down grade, but to me a refurbished TV is a down grade. I have no idea how it was treated and used and why it is refurbished. At least with my TV I know I was the only owner/user of it and how it was treated. Basically my TV is not being manufactued anymore so I would like Sharp's new model of my TV. I feel that is fair and that is pretty much what I was told would happen when I initially contacted Sharp about my problem.

My case # is [redacted]

Business

Response:

Sharp offered the customer an exchange to a refurbished model at no cost.

On page 60 in the owners manual is the Sharp limited warranty where it states "SHARP ELECTRONICS CORPORATION warrants to the fi rst consumer purchaser that this Sharp brand Liquid Crystal Display product (the “Product”), when shipped in its original container, will be free from defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace the defective Product or part thereof with a new or remanufactured equivalent at no charge to the purchaser for parts or labor for the period(s) set forth below"

Review: Sharp agreed to fix the television, then changed their mind and will not honor their word.Desired Settlement: Repair or replacement of failed unit.

Business

Response:

Sharp offered to cover repair as a courtesy. The unit is not repairable. The customer was offered a prorated exchange due to the unit being out of warranty. Customer advised Sharp that they would speak with his manager and contact us back. Sharp has not heard back from the customer.

Business

Response:

Sharp has approved the customer for an exchange at no cost. Customer accepted offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

Review: I purchased a Aquos Sharp TV back in October 27,2011 and in September of this year the picture started going out and had a green line through the picture. My TV was still under warranty so I called sharp in regards to the matter and I was told that my TV wasn't fixable and that they would be sending a refurbished TV as my replacement but yet my own TV wasn't fixable. The TV I received in place of mine is worse condition then the one they took back from me. I expect them to give me a brand new TV just like I purchased and not some one else's used/fixed things. I spent good money on a the original TV I paid 3000.00 dollars for.Desired Settlement: I would like to have a brand new TV as a replacement just like when I purchased the TV not a used refurbished one.

Business

Response:

Customer received a NEW model as an exchange

Review: I purchased a 60 LED, model LC-60UQ17U, in December 2014 from Best Buy for $1,100. The screen got broken 3 days after I finally got it unloaded. Needed help because Im a disabled veteran. Took almost a month to get it to the repair shop. They contacted Sharp and found out that Sharp doesnt supply replacement screens like all the other major brands. So, basically, the TV and my $1,100 investment was now worthless. Sharp called me 2 weeks later and offered me a refurbished unit for $800, 90 day warranty and told me I had 30 days to make a decision. Refurbished for $800? For $300 I could have purchased a brand new unit!! I requested that they lower their price and asked that they tell me what was wrong with the refurbished unit, so Id be able to make an informed decision. They called back a couple of days later and offered $700, but couldnt tell me what was wrong with the unit I would be receiving. I didnt accept their offer. I called back a week later and again requested that they lower their price and again asked that they tell me what was wrong with the refurbished unit. That was 6 days. The representative promised me that she would find out and call me back. I asked her to please hurry and let me know something since I only had 8 days remaining of their 30 day decision time period they originally offered. I have 2 days left and I still have not heard anything from Sharp. Called them this morning and they said someone would call me. Still nothing. I guess Sharp will just let their 30 day period expire and do nothing to assist me in getting something from my $1,100 investment that I made on their product. Very poor customer service, not to mention not offering a replacement screen like all the other major manufactures do. Very disappointed in Sharp. Very disappointed. Sharp repair case # [redacted].

Product_Or_Service: Smart TV; Aquos 60? LED HDTV

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the Sharp representative I talked to 6 days ago to call me back like she said she would. At the least, I would like someone to call me back before my 30 day replacement decision expires. Make me a better offer on a replacement TV. Very disappointed in this company.

Business

Response:

File is under review for reimbursement for delay in stock. Customer will be contacted.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

According to the Revdex.com policy, I must reply to this email within 10 days or the complaint will be closed with status of "Assumed Resolved". Please do not close this complaint because the issue is still not resolved. The company I filed complaint against, Sharp, had a response of "File is under review for reimbursement for delay in stock. Customer will be contacted". I am willing to give Sharp time to contact me, but I could not reply to Revdex.com stating "I accept this offer" because complaint would have been closed with assumption of resolved. Until Sharp takes action, this complaint is active.

Regards,

Review: I purchased a new LC-55LE653 55" Television on April 22, 2015. Registered with Sharp Electronics as requested. After several weeks the wireless connection would work on and off then not at all. I called Sharp Electronics numerous times. They had me try several different troubleshooting procedures on many different occasions. A service technician was finally sent to try and resolve the issue. He replaced a part and the television worked again for several weeks. I called Sharp electronics again for the same issue. They had me troubleshoot again. The part which was replaced did not work any longer. They delivered a refurbished model today. The television replacement turns on and off every few minutes. Constantly resetting itself. I called sharp and troubleshooted over the phone with them again. This did not resolve the issue. Television still going on and off. They said they will schedule a technician. They do not know how long. I asked if I can please get the defective refurbished replaced with a new Television because I only purchased the new one on April 22. four months and I have not had a proper working TV yet. I do not want my money back (Though I think that would be best.) But I would like a NEW replacement.Desired Settlement: Replace this replacement with a NEW television which I paid for and have yet to be able to watch because of all the issues.

Business

Response:

Tell us why here... A repair was issued to the customer for her replacement TV; the repair wasdeemed successful. We performed a courtesy call with the customer and shestated everything is working perfectly fine. We informed the customer shouldshe have any concerns to give us a call back. This case has been classifiedclosed.

Consumer

Response:

I have accepted that the repair was made , but I am dissatisfied that a company will replace a newly purchased television with a refurbished television. When the service person came a replaced a power circut board the television opereeated for a total of 10 minutes. I had to run out to his car and call him back. He placed another circut board and the television has been operating. I will inform everyone I know and many on social media not to purchase ANY Sharp products. They replace new products with used products. To me that is a "shoddy" way to operate a business. No integrity with this company.

I have reviewed the response made by the business in reference to complaint ID b, and find that this resolution is satisfactory to me.

Review: I purchased the 60inch Aquos from Best Buy less than 3yrs ago for almost $2000+. Months before my manufactures warranty expired I started to experience issues with my TV, I had vertical lines going in and out . I immediately called Sharp for support. They did try to troubleshoot over the phone and nothing helped . They even asked me to take a picture of the lines and email it to them( at the time the lines were back out) . I was told there is not much they could do because they couldn't see the problem ( my warranty was ending in weeks) I called several times . I called again to inform them of my diagnosis and to explain the TV was going out;they ignored my plea. I called again and was told it's now to late my warranty officially expired .;Sharp also suggested I send in a receipt so I could confirm my date of purchase in-which I did not have. One week later I received a letter from Sharp stating my warranty has not yet expired . I immediately called Sharp to report my findings and they said it was an error(UNBELIEVABLE!). Days later my TV completely blacked out . I contacted Sharp again just to hear if they had a change of heart and they referred me to an outside repair guy in SF (his number was disconnected) I soon invited Geek Squad over and was told the power panel went out and its not worth the repair. I purchased a Sharp product because Sharp has been around for awhile and I'd figured I'd get a reliable TV. But that's not the case instead they gave me the run arounds until my warranty ran out . And now I have a fairly new large TV in my home that does not work at all! I even have to pay someone to remove it and buy a new. I am highly disappointed in my $2000.00 purchase and now I have nothing to show for it . I am a recent divorcee and a single mom of 3,purchasing a TV is not something we should be forced to do at this point. Please Help?! Thank YouDesired Settlement: Please replace my TV

Business

Response:

Customer purchased her TV on 7/1/2012, the TV comes with a 1 year parts and labor warranty. Customer called in to Sharp on 2/20/15 to report that the TV has lines in the screen. At this time the customer was out of warranty for over a year. If customer can provide the requested proof of purchase and the TV was under warranty Sharp will assist.

Review: Hello, my name is [redacted] and I am currently a service member on active duty (Army). on June 6, 2015 I bought a 70 inch Sharp 4k Smart TV from the Px on [redacted] Upon returning home and setting up the TV I notice that I couldn’t access all the internet and all of the “smart” TV features. When I push the [redacted] button on the remote control. A message showed up that read, “Please update the firmware to enjoy video internet services. For information please call [redacted]. On that same evening I call Sharp customer service. The customer service representative who answered the phone told me that he was unable to take care of my issue and that I should call back in the morning. On the morning of 7 June 2015, I called back customer service once again and the customer service rep told me that he did not have the instruction manual for the TV I bought because it had just came out and he was unable to help me at that time. I called once again the next day and was told that the television I had bought was released early and I’d have to wait for the firmware to come out in order to use the full features of the TV. I then asked to talk to a supervisor and was told the same thing and was apologized to several times and was told there was nothing I could do until the updates came out. I was unsuccessful at calling the corporate office because they kept transferring me back to the service center. This television cost $2000 and I had to drive 36 miles (50 minutes) to the base from where I live in order to purchase the television. My first instinct was to return the television but then I thought why should I have to box the TV back up, load it back into my vehicle drive back to [redacted] (wasting my gas) because of what seems to be either and massive on Sharp’s behalf or massive incompetence on the part of Sharp’s customer service representatives. I just don't understand how this TV is still being sold online and in stores if it's defectiveDesired Settlement: I just want the television that I thought I paid for without having to go through the trouble of boxing this defective one that I have back up and taking it back to base. If Sharp wants this defective one back that's not a problem but they should be responsible for retrieving it.

Business

Response:

Sharp has contacted the customer as the firmware is available. Customer advised that he performed the update and the unit is working.

Review: I have a warranty claim in with sharp electronics that I started back in January, I was told I would be put on a waiting list for warranty swap and there was nothing they could do to speed the process up this was two months ago.Desired Settlement: At this point I want a brand new unit shipped to me from sharp being that it took this long. A new replacement should have been offered anyways

Business

Response:

Customer exchange has been processed. Customer will receive a call in 7-10 business days to schedule an appointment fir delivery.

Review: I have a defective Sharp television that was purchased from [redacted] in March of 2013. The television has a 2 year warranty and is still covered. Sharp 60 inch television has 5 to 6 fade marks or distorted image marks onleft bottom side of television. [redacted] concierge troubleshoote dthe TV and stated that it was defective and I had to contact sharpe electronics since it was past 90 days from initial purchase. Sharp customer service requested and I provided damage photos. After photos were analyized by sharp tecnicians I was told that the images where visible ,but not big enough or noticable enough from a distance to be considered for replacement under warranty. I have discussed my displeasure with 2 managers or supervisors from sharp and I keep being told to send more photos or claim will still be denied. I request that a replacement TV be delivered to my home.

Thanks! [redacted]Desired Settlement: Replacement with no shipping expenses out of my pocket.

Business

Response:

Customer accepted an exchange. The exchange was processed on 2/11/14. The exchange unit is arriving at the delivery company on 2/18/14. The delivery company will contact customer to set up an appointment to deliver exchange unit.

Review: The 60" Sharp I bought a 3 years ago was fully functioning along with web browsing. I came off 7 month deployment and decided to use web-TV, but the system gives a TCP error and certificated expired error. I have tried googling the problem and trying some recommendations. I finally called Sharp support. They informed me that the browser is no longer support; the TV will not browse the Internet and there is no way to fix it. This does not make sense to me considering I purchased the smart for its capabilities which included web browsing capability. I cannot longer use one of its functions. I filed a complaint with SharpUSA.com about the issue. I received an email from [redacted], Customer Assistance Center, to call the support center to resolve my issue with my TV. I called the support center and they informed me that the browser does not function do to no longer supported by Sharp because of the lack of Java and Flash capability of the browser. This impacts many other models than just my TV. The support center recommended I purchase a Roku or similar device to add to my TV that will give me the ability to browse the Internet as well as other capabilities. This goes down as false advertise considering the product does not operate as advertise. I should not have to buy an additional device so the TV can operate as advertise. I would like to have a fix to this or a replacement TV that operates as advertise.Desired Settlement: I would like to have a fix to for my TV browser or a replacement similar TV that operates as advertise with web browsing.

Review: I WILL NEVER BUY A SHARP PRODUCT AGAIN!!!!

I bought a Sharp Aquos 60” Smart TV on December 28th. After setting up the TV we realized the remote didn’t work. We got a replacement remote from the store we purchased the TV from and that on didn’t work either. We called Sharp to find out that the PREVIOUS owner of this TV called about the same problem. They even informed me that the sensor in the TV was bad. We were told that they would schedule a technician to come fix the sensor.

The next day we got a call saying that we probably have the WRONG REMOTE and instead of sending a tech they were going to EXPRESS ship us a new remote. 3 WEEKS LATER the remote came. Of course it didn’t work.

After calling them I was informed that they were going to find a tech to come and fix the TV for us. They were going to call me back to let me know when the tech can come to fix it. Since they never called me back to let me know what is going on, I called a few days later to see when the tech was coming. I was informed that the tech would be giving me a call to set up a time.

The technician [redacted] was FANTASTIC!!!! He called me to let me know he was going to order parts (on Wednesday) and he would follow up with me the following week when they are in to set up a time. I get a call from him on Monday. [redacted] informed me that Sharp NEVER contacted him with the OK he was waiting on, so he had to call them to get the ball rolling. Needless to say the parts were not in stock and had no ETA so Sharp wouldn’t order them. They told the [redacted] that they were going to go ahead and send us a new TV.

I called Sharp on Wednesday because I was NEVER told about anything that was going on from Sharp. Apparently they are NOT sending us a new TV because there are none in stock and again have no ETA. This has been a month of extremely terrible customer service and nothing but run around from the company. I would like it replaced with the same model or something comparable to what I have.Desired Settlement: I would like this TV replaced ASAP. If they don't have any of this exact model in stock I would like a comparable one.

Business

Response:

Sharp processed an exchange for a new LC60LE660U today. Customer will be contacted by NVC to schedule an appointment when the unit arrives to the delivering terminal.

Consumer

Response:

I am rejecting this response because: I was informed that they did not have any TV's in stock and they were on back order. I was never called about any that suddenly became in stock. I would like proof that a TV was ordered and shipped. Regards,

Business

Response:

Exchange was delivered on 2/6/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In February 2013 I purchased my first Sharp [redacted] television that came with a 15 month warranty. In a matter of a few months several line of pixels going across the entire screen failed. I contacted Sharp and after some back and forth they sent me a replacement [redacted]

I purchased an extended warranty for this replacement model. Approximately on August 16, 2015, almost 3 months to the day that the extended warranty expired, this television showed screen fluttering across the entire screen and in a day wouldn’t power on at all.

I called Sharp customer service and was told the television was out of warranty and there was nothing they could do. I expressed my disappointment that Sharp would not stand behind their product.

Sharp provided me a number for an authorized service technician. I had the technician come to do diagnostics at the cost of $150. The technician called Sharp technical assistance and was told that the screen had failed and that there was no replacement part and that they could not provide me any sort of relief.

I’m out $2000 for a television that last 30 months. I find this extremely unacceptable and irresponsible for a company to produce a product they know will fail in a relatively short time span and expect people to buy their products.Desired Settlement: I expect from Sharp some form of restitution, or replacement/exchange for a product that is substandard and built to fail, which has caused me unnecessary stress and anxiety.

Business

Response:

Due to the customer being out of the 1 yr parts and labor warranty, Sharp offered the customer a prorated exchange. The customer declined the offer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:#1 according to sales personal I have talked with, LED televisions have a life span of 5 to 7 years. Mine lasted 20 months proving that Sharp manufactures it products to fail long before an acceptable life span. Their response to me and my argument is as follows:Sharp offered me a refurbished set, the same model as they sent me for my first replacement for my original set that went bad. They wanted $500 for the set and they would deliver, setup and haul away the other. I had to decline their offer based on my reasoning stated below.As I explained to the gentleman that called, I had no assurance that the replacement would not fail as did the previous two televisions. Sharp called a day later and lowered their final offer to $400 which I again had to decline. I explained to the representative that I could not justify "throwing good money after bad". I also told her I could buy a brand new Samsung 60" 4K flat panel for about $1200 from [redacted] I have no doubt that there is a huge warehouse full of Sharp "refurbished" televisions that Sharp would like to have customers that have had experiences similar to my own, be content to pay four or five hundred dollars to get as a refurbished replacement. It may at first glance appear to be a decent offer. Sharp makes these offers in order for them to recoup some of their losses from televisions they were legally obligated to replace that could not be repaired. There is nothing to indicate that a refurbished set would last longer than a few months since it has already failed in a previous situation. I’ve read many reviews from unhappy people online and people has stated the exact scenario I have stated here.Does refurbished mean "up to Sharp standards"? From my experience with Sharp products, their standards for quality aren’t very high. In conclusion as with most consumers I don’t have the money to buy a replacement tv every few months. Like most consumers, when I spend a large sum of good hard earned money for something I expect it to last more that 24 months. I have no doubts that had I accepted Sharps offer that they would have "refurbished" my un-repairable televison and send it to some other unfortunate customer for $500 and so the cycle goes on and on. It is just a racket. Sharp makes money hand over fist producing equipment scheduled to fail and resell it many times over.I have a washer and dryer that has lasted 26 years. I am currently using my [redacted] 60" rear projection television that I bought in 2009 and it still is going strong. I had thought Sharp had a good reputation for producing a quality product, but I was mistaken and it cost me a lot of money to learn that they do not. I will never purchase another Sharp product and will warn everyone to stay away from buying anything manufactured by Sharp. A little heads up for companies today - you don’t achieve customer loyalty by selling them a crappy product.

Regards,

Business

Response:

Customer had purchased his original unit on 2/19/2013. The television was deemed non repairable and exchanged with a NEW [redacted] on 5/20/13. The manufacture warranty ended on 2/19/2014. The customer purchased a 1 year extended warranty. The customer called in 8/17/15 to report panel issues. The customer was offered a prorated exchange due to being out of warranty. The customer is also out of the extended warranty that he purchased. The original prorate was $550.00. Sharp lowered the prorate to $400.00 and the customer still declined the offer.

Review: Bought a 70" smart tv for 2200.00 in Oct.2014. Tv went out in early march of 2015. Sharp insisted on replacing it with a refurbished tv. I insisted on a new tv, because that's what I purchased. After going through several customer service reps I spoke to a supervisor who agreed to send me a new tv. That was in early April. They are now teaching me a lesson by refusing to give me a timeline for replacement. They will not agree to give me my money back and can't or won't give me a date when I'll receive a new tv. So here I sit with a 2200.00 boat anchor! I won't be able to tell if the tv is new or refurbished even if and when I get another tv shipped to me. No one has any idea when they will get a new tv in! Don't they have these in their warehouse? Do they not manufacture them all of the time? I've waited since the first week of march to have this resolved and every time I call the best they can tell me is sorry! I will insist to all my friends and family to not buy a sharp product! I've been to the store that I purchased this tv from and alerted several people that have been looking at sharp as an alternate product and told them of the scam that I am experiencing now! I've also told them about the quality or lack of in sharp tv's! I own a 42" sharp that went out after 7 months and couldn't find a circuit board for replacement. This company is seriously flawed at customer service issues and lack the internal communications to let everyone know what problems a customer is going through! They don't care about the customer as long as they can get the money! I have lost confidence in their service and will never purchase another sharp product!Desired Settlement: Either send me my new tv as promised or give me my hard earned money back so I can buy a tv from Samsung or Sony. Companies that go beyond for customer care and service! And I want the new tv not a refurbished piece of junk. There is a difference between the two. Otherwise I would have searched out a refurbished and cheaper tv!

Business

Response:

Sharp has approved an exchange for the customer in the amount of $2004.49. Customer will be contacted to go over the procedure.

Review: I had purchased a microwave in May of 2013, It was delivered and did not work. I called and they sent a replacement that did not work. I called again and they sent me another one and that did not work. I called and told them I wanted my money back and they sent me another one that did not work. I called and touched base again and they had said they would refund me with a check. I still have not received this and I called again and sit on hold and they keep telling me someone will call me but through the whole time I have got 1 phone call just to let me know they will send me another microwave. I have told them I want my money and they tell me I have to wait 2 weeks and still nothing. I called them tonight and they told me that they understand why I am not happy but they will send an email to customer relations and try to get someone to call me. I had let them know I will contact the Revdex.com and they acted like it was not their problem. When I had contacted them tonight they told me I would have my refund already. I just want my money back, I sent them all the emails with proof of purchase and serial numbers that they requested and still have not got any where with them. I hope you can help me.

Thank you for your time in this matter

Consumer

Response:

this complaint has been resolved. they sent me a check

Review: I purchased the Sharp [redacted] in 11/2011 from [redacted] for about $2000.00

The product worked fine up until 2 weeks ago as the produce went dead.

Called Sharp, they confirmed it was dead and said to bring to a Sharp authorized repair center.

The repair center said cost would approx. $300 to repair.

Received a call from repair center the next day stating that Sharp told them not to repair as they would provide an "Exchange unit".

Sharp called 2 days later, gave me a Case # [redacted] and said they would exchange the unit, I asked about any fees, they said no. Asked what the problem was, they said it was a defective "Panel" that is not repairable, thus why they offered the exchange.

Called Sharp the following week, they said that the exchange would be a refurbished TV same size and it would cost me $800.

I told them that due to the fact that I am not allowed to repair the set, the solution should come from Sharp and not with a price tag of $800 were I could buy a new 60" set for less at [redacted] today.

They said that was there offer and could not help me any further.

I told them about the thousands of complaints listed on line about the same issue as to a "Bad Panel that is not repairable" and then Sharp offers an exchange to them charge them $800 is a process of deception so you can sell TV's that have zero cost due to they came back to the factor to be repaired.

This is a deceptive practice and poor customer service.Desired Settlement: Due to the fact that the product is defective based on countless other consumers that have complained about the same issue.

Due to the fact that we cannot have the unit repaired which we were happy to do so.

We expect to have the unit replaced, repaired or refunded so we can purchase a comparable 60" TV

Business

Response:

Customer purchased the unit in 2011. The unit came with a 1yr warranty. Customer was offered a prorate for an exchange. Customer declined. Sharp then lowered the prorate for the customer. Customer still declined the offer. Sharp cannot exchange at no cost as the customer is over 2 years out of warranty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is a known manufacture problem of Sharps AQUOS going back to 2010 as noted on multiple complaint web sites yet Sharp has not taken care of this problem and have developed a process of allowing these TV's to go bad and then try to sell the end customer a used TV which they make 100% profit on. I accepted that we would pay for the repair as quoted by there authorized repair center in Seattle for $325.00. However they offered us a used TV for $585 with no warranty.This is not acceptable as Sharp is not standing behind there products allowing to people to buy a AQUOS products with no knowledge that if it breaks down you cannot get it repaired.I told them I would pay the amount of the repair, for the exchange and that is not at there cost. In fact they are selling me a refurbished TV, in most electronic manufactures once the TV has been refurbished the cost of the product to the company is zero so they would be making a profit of $325.00 if they sold it to the end customer.

Regards,

Business

Response:

Sharp Electronics has offered the customer an updated exchange offer and the customer accepted. Stock should be in next week and the exchange will be processed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had a TV purchased from a seller and the TV died. I had called them about the TV about a repair. They said they would cover it and set me up with there repair site. They denied it. I live in a small apt. and had to get it out. Now they called me about 8 months later and offered me a exchange. It has only been 1 week that I had to get it out of here. They offered me a refurbished TV but now I don't have the old one. I held on to it as long as possible. I feel that there time was way to long to resolve this problem since they din't tell me to hold on to this until a another TV could be found. Well that's what they said. I do believe that there customer service or support didn't relay this information to me AT ALL.

Business

Response:

Sharp contacted the customer to offer an exchange and the customer advised that he sold the unit. Customer no longer has an unit to exchange with.

Consumer

Response:

The company refused to repair the TV at the first time I had contacted there company and they DID not tell me they were going to replace it. They said they tried to contact me and this is a down and out lie. Now they call me and have a replacement and needed to have the other TV. I couldn't keep it in my small apt.. So I had to pay someone to hall it away. $60.00. Now they said they aren't going to replace it because it isn't here. Without any contact me or being told they were going to replace it I feel this is unfair since they didn't tell me to keep the tv. Thanks for your time and let me know if you need more information.

Business

Response:

Sharp contacted the customer to offer an exchange. The customer advised that he sold his television. Sharp advised the customer that with out his original unit we will not be able to assist.

Review: Purchased on June 22, 2015 and had installed July 9, 2015 a Sharp Microwave Model #R651ZS cost $189 and Sharp Model #RK52S27 trim kit cost $189 for total with tax of $401.63. Paid $150 to have microwave installed in Island by [redacted]. On first use Microwave does not clear, stop and controls on face panel do not operate. Microwave can not be used because it does not operate correctly. Contacted appliance store A & D appliance in [redacted] telephone # ###-###-#### bought from salesperson where above items where purchased. They contacted Sharp but rep does not get back to them. They have sent two requests to receive authorization from Sharp to have product serviced in my home. I contacted Sharp spoke to rep Brody, they will send out replacement microwave to my address, will not reinstall, remove or take away defective microwave. Sharp does not have any authorized dealers in Massachusetts or Rhode Island that can reinstall microwave. I can not remove and can not reinstall Sharp items, without incurring additional cost of $150 which I had already paid out to have defective microwave and trim kit installed. Would like Sharp to replace defective microwave, remove defective microwave at my home and reinstall new microwave in my home. Would like existing warranty to be honored.Desired Settlement: Sharp to replace and remove defective microwave from my home and install new microwave that is in working order in my home kitchen island. honor existing warranty. Issue new warranty for new microwave. Or Sharp can reimburse [redacted]ation to remove defective microwave and discard and reinstall new microwave in my home.

Business

Response:

Sharp offered to exchange the unit for the customer. Sharp does not cover installation as the trim kit is bought separate as an accessory. Sharp can provide shipping label to have the unit picked up by FedEx at no cost.

Consumer

Response:

I am rejecting this response because:Brand new Sharp microwave I purchased along with an additional installation charge of $150.00 to have it fit in my kitchen island was defective and would not work at all. Since this new Sharp microwave had to be removed, the installation cost of $150 was for nothing. If the new Sharp microwave had worked as a new product should, the installation cost would have been justified.I am requesting reimbursement of the $150 I paid to have the new Sharp microwave installed, since it had to be removed because it would function. This has nothing to do with a trim kit, this involves a Sharp defective product - microwave that was sold as new and purchased by a consumer assuming that it would work, which it did not.

Business

Response:

Sharp Electronics does not cover installation on a trim kit. The trim kits are sold separately as an optional accessory. The unit is sold a counter top model. Sharp cannot reimburse for optional installation.

Review: ON 12/11/13 I PURCHASED A SHARP 60 IN SMART TV. ON APR 7, 2014 THE SCREEN WENT BLACK I CONTACTED SHARP WARRANTY AND THEY ADVISED THEY COULD SEND OUT SOME ON 04/14/14 ALMOST A WEEK AFTER I CONTACTED THEM. IN THE LITERATURE THAT CAME WITH THE TV SHARP STATES THEY WILL HAVE SOMEONE OUT IN 24 HOURS TO REPAIR OR REPLACE THE TV. WHEN I QUESTIONED THAT THE REPS I SPOKE WITH TOLD ME I WAS INCORRECT BUT I WAS LOOKING AT THE PAPERWORK AND TOLD THEM I COULD FAX OR EMAIL IT TO THEM BUT THEY SAID THEY COULD DO NOTHING.I AM STILL WAITING TO RECEIVE EITHER A FACTORY NOT REFURBISHED REPLACEMENT ON A CREDIT FOR A NEW TV FOR ME TO PURCHASE AND THE WAITING CONTINUES POOR CUSTOMER SERVICEDesired Settlement: EITHER REPAIR THE TV AND PROVIDE A LOANER TV OR JUST PROVIDE ME A NEW REPLACEMENT NOT A REFURBISHED MODEL WITH NO WARRANTY AND PAY MY CABLE BILL SINCE THIS IS MY ONLY TV AND I CANT UTILIZE THER SERVICE UNTIL I HAVE A TV TO WATCH

Business

Response:

Sharp spoke with the customer and an exchange has been processed. Unit is in route to the customer.

Consumer

Response:

I am rejecting this response because: the television is still not delivered process n has taken over 3 weeks

Regards,

Robert Hemphill

Business

Response:

NVC showed the the unit was delivered on 4/24/14. Sharp will extend warranty for 3 months for the delay.

Review: I bought a 70" TV in December of 2013, 11 months later it had a line in the middle of the screen.5 months later they gave me a used one after fighting with them. They brought it on April 6 of 2015. It has a worst picture on it then the first TV.Desired Settlement: Fix my old TV or replace it with a new one.

Consumer

Response:

Dear: Revdex.com of New Jersey in regard of my complaint #[redacted] . Sharp called me on Saturday the 18 of April 2015 and they said they are going to give me another TV. Hopefully they won't drag it for 5 more months. I Thank You very much for what you've done.

Business

Response:

Sharp has processed the customer exchange.

Review: We purchased a Sharp LC-60LE644U sixty inch TV from a local department store on 12/20/14. On February 14, 2015 the television stopped working. We called the Sharp support line to report the issue. Under the manufactures warranty Sharp started a case and notified us that a local electronic repair company Sharp contracts with would be in touch with us on Monday. The electronic repair company did contact us and based on the description of the issue believed the television would need a new "board", so they would order the part from Sharp. After a week the electronic repair company notified us that Sharp would not order a new "board" prior to the repair company trying a software fix. The repair company came out and tried this without results and stated it was the "board" and they would let Sharp know. On 3/3/15 the repair company let us know they had still not received the part and Sharp could not give them an estimated time of arrival on when they would receive the part. I called Sharp on 3/10/15 to check on the progress of the part. I was told the part was on back order and I could apply for a replacement if I sent in my proof of purchase. After sending in the proof of purchases and making several follow up calls (3/13, 3/17, 3/19 & 3/24) I was told the replacement request was denied and I would have to wait until the back ordered part came in. The parts were received but then distribution was delayed for inspection of parts. Giving the situation more time I did not call Sharp again until 4/7/15. This time I was told a "batch" of TV's from this lot were defective, the part needed to fix them was still being inspected and I would have to continue to wait. It has been nearly two months and feel like we spent over $750 on a decoration for our mantel. If they are unable to correct the error in the TV they should reimburse us or replace the TV.Desired Settlement: Since Sharp has not been able to repair the product in a timely manner we would like to have a replacement or refund.

Business

Response:

Sharp has exchanged the unit for the customer. The exchange should arrive in about 7 to 10 business days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory at this time. The business offered us a direct replacement of the product with another product of equal value or the choice of receiving an authorization of exchange to be taken to the local store the original product was purchased in. We accepted the offer of direct replacement on 4/10/15 and then notified the business was currently out of stock of this product. It was explained that inventory is re-evaluated every 7 days and we would be contacted every 7 days to update us on inventory. Since it is now 4/20/15 and we have still not heard anything further from the business I called to check on the status of our case. I was informed the product was shipped from the business on 4/18/15 to a local logistics warehouse where it will be shipped to a local company that will then make arrangements with us to deliver the new product and take the old product with them to ship back to the business. Until we have a functioning product to replace the one that has not worked for 2 months we will not be completely satisfied.

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Description: Electronic Equipment & Supplies - Wholesale & Manufacturers, Auto Electric Equipment, Electronic Equipment & Supplies - Dealers, Television & Radio - Dealers, Electric Equipment & Supplies - Wholesale

Address: Sharp Plaza, Mahwah, New Jersey, United States, 07430

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