DO NOT DO BUSINESS WITH THIS COMPANY!!! • Delivered merchandise was defective and unsuitable for its needsIt cannot be worn as delivered because of poor workmanship, falling helmet visor (note eyes are covered) and missing straps (foot piece shown, it flops like clown shoes without a sole strap): • Goods do not match their descriptionMerchandise does not include promised stamping, colored belts, or tooling as directed Missing collar, shoulder design altered, edge tooling wrong, broken lace, brown straps, circle radius wrong (both), panels too short, not dyed on backContract terms are not as describedSeller’s shop policies state: “[in case of] manufacturer defect, and improper fit, replacement, or refit items will be sent in exchange.” However, seller refused to correct the armor to the terms agreed upon, and instead tried to say I “misunderstood” the detail included, despite lengthy discussionOrder was placed on 5/25/through PaylPal (dispute was opened but they closed it without investigation because a custom order isn’t covered under their buyer protection policy)The item was not returned to the merchant because he will not accept returns for refundDeficiencies discussed with seller beginning 7/30/and ending 8/2/Seller sent photographs of the order on 7/30/ Corrections were requested at onceOn 7/31/16, I said: “You said ‘Just to clarify, would you like other graphics to be added to the set, or just the thin, and thick borders?’ To which we replied ‘He wants both graphics on the set and thin and thick bordering.’ The pointy, edgy nature of the original is what we asked for, plus the detailed tooling throughout was the most important part to himThe detail he described just isn't hereWhat can be done?” On 8/2/16, seller said “We can do the tooling for $500, stamping for $125, or we can ship it as it isI don't see any other options.” To which we replied: “We'd like you to add the stamping without additional charges…Optionally, and we would not prefer this, you could discount the set equal to the amount it would cost us to have someone else alter it.” Seller refused to correct merchandise defects or issue a credit on 8/2/Seller’s final message: “I will stamp it for $125, or ship it as is.” Services were cancelled on 8/2/Seller tried to gaslight the truth during our dispute and showed ZERO concern for ruining the groom's wedding outfit He does what he wants and that's all he's gonna do for you, until he gets you in a time crunch and then invites you to cough up more money for $1640, there is NO excuse for the poor quality he had the nerve to call "finished", and then refuse to stand by his word We have to take it to another leather crafter so it is at least wearable, just weeks before the wedding Disgusted!
DO NOT DO BUSINESS WITH THIS COMPANY!!!
• Delivered merchandise was defective and unsuitable for its needs.
It cannot be worn as delivered because of poor workmanship, falling helmet visor (note eyes are covered) and missing straps (foot piece shown, it flops like clown shoes without a sole strap):
• Goods do not match their description.
Merchandise does not include promised stamping, colored belts, or tooling as directed. Missing collar, shoulder design altered, edge tooling wrong, broken lace, brown straps, circle radius wrong (both), panels too short, not dyed on back.
Contract terms are not as described.
Seller’s shop policies state: “[in case of] manufacturer defect, and improper fit, replacement, or refit items will be sent in exchange.” However, seller refused to correct the armor to the terms agreed upon, and instead tried to say I “misunderstood” the detail included, despite lengthy discussion.
Order was placed on 5/25/16 through PaylPal (dispute was opened but they closed it without investigation because a custom order isn’t covered under their buyer protection policy).
The item was not returned to the merchant because he will not accept returns for refund.
Deficiencies discussed with seller beginning 7/30/16 and ending 8/2/16.
Seller sent photographs of the order on 7/30/16. Corrections were requested at once.
On 7/31/16, I said: “You said ‘Just to clarify, would you like other graphics to be added to the set, or just the thin, and thick borders?’ To which we replied ‘He wants both graphics on the set and thin and thick bordering.’ The pointy, edgy nature of the original is what we asked for, plus the detailed tooling throughout was the most important part to him. The detail he described just isn't here. What can be done?”
On 8/2/16, seller said “We can do the tooling for $500, stamping for $125, or we can ship it as it is. I don't see any other options.”
To which we replied: “We'd like you to add the stamping without additional charges…Optionally, and we would not prefer this, you could discount the set equal to the amount it would cost us to have someone else alter it.”
Seller refused to correct merchandise defects or issue a credit on 8/2/16.
Seller’s final message: “I will stamp it for $125, or ship it as is.”
Services were cancelled on 8/2/16.
Seller tried to gaslight the truth during our dispute and showed ZERO concern for ruining the groom's wedding outfit. He does what he wants and that's all he's gonna do for you, until he gets you in a time crunch and then invites you to cough up more money. for $1640, there is NO excuse for the poor quality he had the nerve to call "finished", and then refuse to stand by his word. We have to take it to another leather crafter so it is at least wearable, just weeks before the wedding. Disgusted!
DO NOT DO BUSINESS WITH THIS COMPANY!!! • Delivered merchandise was defective and unsuitable for its needsIt cannot be worn as delivered because of poor workmanship, falling helmet visor (note eyes are covered) and missing straps (foot piece shown, it flops like clown shoes without a sole strap): • Goods do not match their descriptionMerchandise does not include promised stamping, colored belts, or tooling as directed Missing collar, shoulder design altered, edge tooling wrong, broken lace, brown straps, circle radius wrong (both), panels too short, not dyed on backContract terms are not as describedSeller’s shop policies state: “[in case of] manufacturer defect, and improper fit, replacement, or refit items will be sent in exchange.” However, seller refused to correct the armor to the terms agreed upon, and instead tried to say I “misunderstood” the detail included, despite lengthy discussionOrder was placed on 5/25/through PaylPal (dispute was opened but they closed it without investigation because a custom order isn’t covered under their buyer protection policy)The item was not returned to the merchant because he will not accept returns for refundDeficiencies discussed with seller beginning 7/30/and ending 8/2/Seller sent photographs of the order on 7/30/ Corrections were requested at onceOn 7/31/16, I said: “You said ‘Just to clarify, would you like other graphics to be added to the set, or just the thin, and thick borders?’ To which we replied ‘He wants both graphics on the set and thin and thick bordering.’ The pointy, edgy nature of the original is what we asked for, plus the detailed tooling throughout was the most important part to himThe detail he described just isn't hereWhat can be done?” On 8/2/16, seller said “We can do the tooling for $500, stamping for $125, or we can ship it as it isI don't see any other options.” To which we replied: “We'd like you to add the stamping without additional charges…Optionally, and we would not prefer this, you could discount the set equal to the amount it would cost us to have someone else alter it.” Seller refused to correct merchandise defects or issue a credit on 8/2/Seller’s final message: “I will stamp it for $125, or ship it as is.” Services were cancelled on 8/2/Seller tried to gaslight the truth during our dispute and showed ZERO concern for ruining the groom's wedding outfit He does what he wants and that's all he's gonna do for you, until he gets you in a time crunch and then invites you to cough up more money for $1640, there is NO excuse for the poor quality he had the nerve to call "finished", and then refuse to stand by his word We have to take it to another leather crafter so it is at least wearable, just weeks before the wedding Disgusted!
DO NOT DO BUSINESS WITH THIS COMPANY!!!
• Delivered merchandise was defective and unsuitable for its needs.
It cannot be worn as delivered because of poor workmanship, falling helmet visor (note eyes are covered) and missing straps (foot piece shown, it flops like clown shoes without a sole strap):
• Goods do not match their description.
Merchandise does not include promised stamping, colored belts, or tooling as directed. Missing collar, shoulder design altered, edge tooling wrong, broken lace, brown straps, circle radius wrong (both), panels too short, not dyed on back.
Contract terms are not as described.
Seller’s shop policies state: “[in case of] manufacturer defect, and improper fit, replacement, or refit items will be sent in exchange.” However, seller refused to correct the armor to the terms agreed upon, and instead tried to say I “misunderstood” the detail included, despite lengthy discussion.
Order was placed on 5/25/16 through PaylPal (dispute was opened but they closed it without investigation because a custom order isn’t covered under their buyer protection policy).
The item was not returned to the merchant because he will not accept returns for refund.
Deficiencies discussed with seller beginning 7/30/16 and ending 8/2/16.
Seller sent photographs of the order on 7/30/16. Corrections were requested at once.
On 7/31/16, I said: “You said ‘Just to clarify, would you like other graphics to be added to the set, or just the thin, and thick borders?’ To which we replied ‘He wants both graphics on the set and thin and thick bordering.’ The pointy, edgy nature of the original is what we asked for, plus the detailed tooling throughout was the most important part to him. The detail he described just isn't here. What can be done?”
On 8/2/16, seller said “We can do the tooling for $500, stamping for $125, or we can ship it as it is. I don't see any other options.”
To which we replied: “We'd like you to add the stamping without additional charges…Optionally, and we would not prefer this, you could discount the set equal to the amount it would cost us to have someone else alter it.”
Seller refused to correct merchandise defects or issue a credit on 8/2/16.
Seller’s final message: “I will stamp it for $125, or ship it as is.”
Services were cancelled on 8/2/16.
Seller tried to gaslight the truth during our dispute and showed ZERO concern for ruining the groom's wedding outfit. He does what he wants and that's all he's gonna do for you, until he gets you in a time crunch and then invites you to cough up more money. for $1640, there is NO excuse for the poor quality he had the nerve to call "finished", and then refuse to stand by his word. We have to take it to another leather crafter so it is at least wearable, just weeks before the wedding. Disgusted!