[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We actually talked to this customer just after this complaint was filed and have agreed to write off the balanceWe apologized for any misunderstanding, and the customer said she was very satisfiedPlease let us know if we may be of further service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10994690, and find that this resolution will solve my current billing issue but it doesn't answer my concerns or proves that I have gotten what I paid for in the past couple of years as I asked forSomeone from the Ledger Enquirer did call me and make a dozen excuses why they hadn't replied to any of my attempts to contact them and also blamed my billing error on a system change but still wouldn't provide me with a detailed explanation of my past billingI will wait for the business to provide proof that my past years of billing is correct and, if it does, will consider this complaint resolved
Regards,
*** ***
The Ledger-Enquirer's call center received the stop from the customer. The stop of service on the account was posted on 3/11/14. The monthly auto draft authorized from the customer happened on that same date 3/11/14 and the transaction for the monthly draft already had taken effect...
before the posting of the stop of service.
The customer was refunded $15.21 on 3/17/14. And all bank information was stopped and removed the account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If at all possible, please credit the refund back to the appropriate credit card and notify me by email when the action is complete. And the first time I called the business was in June; not in August.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted] did pay for a 3-month subscription to the Ledger-Enquirer. Before the subscription lapses, it is our procedure to send a bill (more than one) to the subscriber to either pay to continue their subscription or to cancel. It states on the bill that a customer must call to cancel...
their subscription. We did continue to deliver the newspaper, not having any indication at that time that Ms. [redacted] wanted to cancel. Ms. [redacted] did call the newspaper to stop her subscription in May, thus the charge for the papers she had received. However, we have taken steps to have the $10.90 that was turned over to the credit agency removed. Ms. [redacted] will not need to pay this amount.
It says clearly on the form signed by the subscribing party that the subscription is ongoing until cancellation is made by the subscriber. However, we will write off the amount owed. The subscriber should call and cancel the subscription to [redacted]
The Ledger-Enquirer contacted Mr.[redacted] and have satisfied his issues and concerns. We appreciate his loyally to the Ledger-Enquirer and we are happy we were able to take care of his concerns.The first concern from Mr. [redacted] was in the increase in pricing. For many...
years, the Ledger-Enquirer did not have overall price increases, while the cost of producing the product has increased. Our full rate is more than $500 a year annually and Mr. [redacted] is still well below our full price.
The second had to do with expiration date. We have provided a credit to his account - taking him to a January expiration date. When we converted to a new system, for some reason he was sent a second renewal at a different rate - that was the main cause of the issue with his expiration date., but we have corrected that and he is paid through January and found the problem and made the correction. We also apologize for the issue in him not receiving his vacation pack of papers upon his return and made a credit to his account for that issue. Now that we are aware, we will work with DM and carrier to make sure this gets corrected.
I also am very sorry that a call to him was not promptly returned as we we reviewed the issues and made corrections.
Thanks,
[redacted]
Regional VP Audience Development
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the assistance in resolving the matter, but I was assured by the representative that no further action on my part would be required , that I would only receive the paper for the duration I paid for. Sincerely,
[redacted]
We apologize for any misunderstanding. The order form and receipt mentions that the subscription continues unless you call us. Subsequent invoices on Dec. 5 and Dec. 19 indicated that the newspaper would continue.
Again, we regret any misunderstanding. We will write off the $24.69...
balance as a gesture of good will. We hope this will be acceptable.
Thank you for bringing this to our attention.
We will write the balance of $11.13 off as a goodwill gesture. Our orders forms, invoices and letters indicate that the newspaper subscription continues as a courtesy unless we are notified. We do not have a record of receiving a request to stop the subscription. We will also notify the collection...
agency to cease contacting this customer. Please let us know if we may be of further service. Thank you.
Ms. [redacted] did indeed sign up to receive the Ledger-Enquirer newspaper in June. However, we did not know she was not receiving the newspaper until her call to our customer service department on August 19, of which we have recorded. Ms. [redacted] told our customer service department on August...
19 that she wanted to stop the automatic payments from coming out of her account since she was not receiving the newspaper. We had no way of knowing that she was not receiving the newspaper, as we have no calls from her prior to August 19.
We have stopped the automatic debit to her account and will refund the $18.96 to her account given that she did not receive a newspaper.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We actually talked to this customer just after this complaint was filed and have agreed to write off the balanceWe apologized for any misunderstanding, and the customer said she was very satisfiedPlease let us know if we may be of further service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10994690, and find that this resolution will solve my current billing issue but it doesn't answer my concerns or proves that I have gotten what I paid for in the past couple of years as I asked forSomeone from the Ledger Enquirer did call me and make a dozen excuses why they hadn't replied to any of my attempts to contact them and also blamed my billing error on a system change but still wouldn't provide me with a detailed explanation of my past billingI will wait for the business to provide proof that my past years of billing is correct and, if it does, will consider this complaint resolved
Regards,
*** ***
The Ledger-Enquirer's call center received the stop from the customer. The stop of service on the account was posted on 3/11/14. The monthly auto draft authorized from the customer happened on that same date 3/11/14 and the transaction for the monthly draft already had taken effect...
before the posting of the stop of service.
The customer was refunded $15.21 on 3/17/14. And all bank information was stopped and removed the account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If at all possible, please credit the refund back to the appropriate credit card and notify me by email when the action is complete. And the first time I called the business was in June; not in August.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted] did pay for a 3-month subscription to the Ledger-Enquirer. Before the subscription lapses, it is our procedure to send a bill (more than one) to the subscriber to either pay to continue their subscription or to cancel. It states on the bill that a customer must call to cancel...
their subscription. We did continue to deliver the newspaper, not having any indication at that time that Ms. [redacted] wanted to cancel. Ms. [redacted] did call the newspaper to stop her subscription in May, thus the charge for the papers she had received. However, we have taken steps to have the $10.90 that was turned over to the credit agency removed. Ms. [redacted] will not need to pay this amount.
It says clearly on the form signed by the subscribing party that the subscription is ongoing until cancellation is made by the subscriber. However, we will write off the amount owed. The subscriber should call and cancel the subscription to [redacted]
The Ledger-Enquirer contacted Mr.[redacted] and have satisfied his issues and concerns. We appreciate his loyally to the Ledger-Enquirer and we are happy we were able to take care of his concerns.The first concern from Mr. [redacted] was in the increase in pricing. For many...
years, the Ledger-Enquirer did not have overall price increases, while the cost of producing the product has increased. Our full rate is more than $500 a year annually and Mr. [redacted] is still well below our full price.
The second had to do with expiration date. We have provided a credit to his account - taking him to a January expiration date. When we converted to a new system, for some reason he was sent a second renewal at a different rate - that was the main cause of the issue with his expiration date., but we have corrected that and he is paid through January and found the problem and made the correction. We also apologize for the issue in him not receiving his vacation pack of papers upon his return and made a credit to his account for that issue. Now that we are aware, we will work with DM and carrier to make sure this gets corrected.
I also am very sorry that a call to him was not promptly returned as we we reviewed the issues and made corrections.
Thanks,
[redacted]
Regional VP Audience Development
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the assistance in resolving the matter, but I was assured by the representative that no further action on my part would be required , that I would only receive the paper for the duration I paid for. Sincerely,
[redacted]
We apologize for any misunderstanding. The order form and receipt mentions that the subscription continues unless you call us. Subsequent invoices on Dec. 5 and Dec. 19 indicated that the newspaper would continue.
Again, we regret any misunderstanding. We will write off the $24.69...
balance as a gesture of good will. We hope this will be acceptable.
Thank you for bringing this to our attention.
We will write the balance of $11.13 off as a goodwill gesture. Our orders forms, invoices and letters indicate that the newspaper subscription continues as a courtesy unless we are notified. We do not have a record of receiving a request to stop the subscription. We will also notify the collection...
agency to cease contacting this customer. Please let us know if we may be of further service. Thank you.
Ms. [redacted] did indeed sign up to receive the Ledger-Enquirer newspaper in June. However, we did not know she was not receiving the newspaper until her call to our customer service department on August 19, of which we have recorded. Ms. [redacted] told our customer service department on August...
19 that she wanted to stop the automatic payments from coming out of her account since she was not receiving the newspaper. We had no way of knowing that she was not receiving the newspaper, as we have no calls from her prior to August 19.
We have stopped the automatic debit to her account and will refund the $18.96 to her account given that she did not receive a newspaper.