The Ledger-Enquirer's call center received the stop from the customer The stop of service on the account was posted on 3/11/ The monthly auto draft authorized from the customer happened on that same date 3/11/and the transaction for the monthly draft already had taken effect before the posting of the stop of service The customer was refunded $on 3/17/And all bank information was stopped and removed the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved If at all possible, please credit the refund back to the appropriate credit card and notify me by email when the action is complete And the first time I called the business was in June; not in August Regards, [redacted]
Ms [redacted] did pay for a 3-month subscription to the Ledger-Enquirer Before the subscription lapses, it is our procedure to send a bill (more than one) to the subscriber to either pay to continue their subscription or to cancel It states on the bill that a customer must call to cancel their subscription We did continue to deliver the newspaper, not having any indication at that time that Ms [redacted] wanted to cancel Ms [redacted] did call the newspaper to stop her subscription in May, thus the charge for the papers she had received However, we have taken steps to have the $that was turned over to the credit agency removed Ms [redacted] will not need to pay this amount
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the assistance in resolving the matter, but I was assured by the representative that no further action on my part would be required , that I would only receive the paper for the duration I paid forSincerely, [redacted]
The Ledger-Enquirer contacted Mr[redacted] and have satisfied his issues and concerns We appreciate his loyally to the Ledger-Enquirer and we are happy we were able to take care of his concerns.The first concern from Mr [redacted] was in the increase in pricing For many years, the Ledger-Enquirer did not have overall price increases, while the cost of producing the product has increased Our full rate is more than $a year annually and Mr [redacted] is still well below our full price The second had to do with expiration date We have provided a credit to his account - taking him to a January expiration date When we converted to a new system, for some reason he was sent a second renewal at a different rate - that was the main cause of the issue with his expiration date., but we have corrected that and he is paid through January and found the problem and made the correction We also apologize for the issue in him not receiving his vacation pack of papers upon his return and made a credit to his account for that issue Now that we are aware, we will work with DM and carrier to make sure this gets correctedI also am very sorry that a call to him was not promptly returned as we we reviewed the issues and made corrections Thanks, [redacted] Regional VP Audience Development
Ms [redacted] did indeed sign up to receive the Ledger-Enquirer newspaper in June However, we did not know she was not receiving the newspaper until her call to our customer service department on August 19, of which we have recorded Ms [redacted] told our customer service department on August that she wanted to stop the automatic payments from coming out of her account since she was not receiving the newspaperWe had no way of knowing that she was not receiving the newspaper, as we have no calls from her prior to August We have stopped the automatic debit to her account and will refund the $to her account given that she did not receive a newspaper
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The Ledger-Enquirer's call center received the stop from the customer The stop of service on the account was posted on 3/11/ The monthly auto draft authorized from the customer happened on that same date 3/11/and the transaction for the monthly draft already had taken effect before the posting of the stop of service The customer was refunded $on 3/17/And all bank information was stopped and removed the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved If at all possible, please credit the refund back to the appropriate credit card and notify me by email when the action is complete And the first time I called the business was in June; not in August Regards, [redacted]
Ms [redacted] did pay for a 3-month subscription to the Ledger-Enquirer Before the subscription lapses, it is our procedure to send a bill (more than one) to the subscriber to either pay to continue their subscription or to cancel It states on the bill that a customer must call to cancel their subscription We did continue to deliver the newspaper, not having any indication at that time that Ms [redacted] wanted to cancel Ms [redacted] did call the newspaper to stop her subscription in May, thus the charge for the papers she had received However, we have taken steps to have the $that was turned over to the credit agency removed Ms [redacted] will not need to pay this amount
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the assistance in resolving the matter, but I was assured by the representative that no further action on my part would be required , that I would only receive the paper for the duration I paid forSincerely, [redacted]
The Ledger-Enquirer contacted Mr[redacted] and have satisfied his issues and concerns We appreciate his loyally to the Ledger-Enquirer and we are happy we were able to take care of his concerns.The first concern from Mr [redacted] was in the increase in pricing For many years, the Ledger-Enquirer did not have overall price increases, while the cost of producing the product has increased Our full rate is more than $a year annually and Mr [redacted] is still well below our full price The second had to do with expiration date We have provided a credit to his account - taking him to a January expiration date When we converted to a new system, for some reason he was sent a second renewal at a different rate - that was the main cause of the issue with his expiration date., but we have corrected that and he is paid through January and found the problem and made the correction We also apologize for the issue in him not receiving his vacation pack of papers upon his return and made a credit to his account for that issue Now that we are aware, we will work with DM and carrier to make sure this gets correctedI also am very sorry that a call to him was not promptly returned as we we reviewed the issues and made corrections Thanks, [redacted] Regional VP Audience Development
Ms [redacted] did indeed sign up to receive the Ledger-Enquirer newspaper in June However, we did not know she was not receiving the newspaper until her call to our customer service department on August 19, of which we have recorded Ms [redacted] told our customer service department on August that she wanted to stop the automatic payments from coming out of her account since she was not receiving the newspaperWe had no way of knowing that she was not receiving the newspaper, as we have no calls from her prior to August We have stopped the automatic debit to her account and will refund the $to her account given that she did not receive a newspaper
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***