Sharp Tax and Accounting Services Inc

September 29, 2017RE: Complaint ID # ***
*** *** ***It is unfortunate we received the subject complaint and the below is in response to that complaint.Client Complaint Part 1: "...I would like to file a complainst) about the application of my income tax return for 2013, it wasn't
filedI seek theirService to file my tax on that year only found out that lowed IRS for tax returnI made a phone call and asked them why my income tax return didn't filed the secretary said they forgot to file"Sharp fax Response Part 1: Sharp Tax received the clients W-information on Wednesday, 2/1/G3:PMThat information was loaded in our tax system and a computation was recordedThis computation indicated an amount due to the IRS of several hundred dollarsIn addition to that, a fee of $for processing the return would be accessedThe client responded on Tuesday, 2/11/that she would sign her return and provide payment on Saturday, 2/15/She did not returnShe was contacted on several other occasions and it was determined she did not want to pay both ERS as well as Sharp TaxSharp Tax did not forget to fileWe need two things in order to file her return, (1) a completed signature form (signature) and (2) paymentNeither of which Sharp Tax received from the client, therefore were unable to process her tax fEtLrs.Client Complaint Part 2: "...I owed IRS and the interest accumulated and took all my refunds for two consecutive years, and 2016".Sharp Tax Response Part 2: Sharp Tax also performed taxes for this client for tax year Sharp Tax received the clients W-and associated information on Friday, 2/6/(G) 6:57PMThis computation (again) indicated an amount due to the IRS of several hundred dollarsIn addition to that, a fee of $for processing the return would be accessedOn the same day, Friday, 2/26/she indicated she will send a check (and sign) for her tax return So it can be processedShe never submitted the payment for 2013, and for the tax return for 2014, she submitted a payment of $on 2/20/and it was returned NSF on 3/1/We called several times and left a voicemail regarding her bounced check for 2014.The client would owe IRS for and 2014, and unless paid during the year in and (which she references above); until the debt is paidThe IRS will automatically accrue intereston payments due, regardless of the taxpayers' desire to file or notWe attempted to file the clients' taxes but they did not follow through-regardless of the fact, she would owe and have to pay, not at the fault of Sharp Tax.Page of *** *** ** *** * *** *** *** *** *** *** * *** ***
*** *** *** * *** *** ** *** * ***Sharp Tax Desired Outcome: Sharp Tax performed its due diligence in informing the client she will owe for tax years and Even though wedid not prepare her tax return in 2013, it is not Sharp Taxes responsibility to ensure the client pays their debt to the IRSGiven the above, it is Sharp Tax's desire to:Receive $payment for tax year 2014, and $bounce check fee ($total) Removal of this complaint (#***) from Revdex.com recordNote: frequested, we have a copy of:Tax year bounced check Drake software record, recording transaction notes/history.We are sorry about the clients' condition and circumstances, and wish her the best