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Sharpe Automotive

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Sharpe Automotive Reviews (1)

Review: I took my vehicle in for a vehicle inspection. Told them anything less than a certain dollar amount they could repair without calling me. Receptionist said OK. When I arrived home, was told by phone it failed emissions inspection, would need a scan test and driven another 150 miles. I asked if they could do the scan test. Was told no, too busy, could schedule next day. Found out later, this scan is a three minute operation another garage did for me for free. They could not take the time they had freed up from doing a physical inspection on my car to do a simple scan test. So, I decided I was not going to let them proceed further with my car. Got there and complained to the receptionist about their inflexibility to perform this test. Informed her another station would be doing it right away for me once I paid my bill there and left. Also informed her that I was very dissatisfied with service and would be complaining to the Revdex.com and elsewhere. At that point, her demeanor became quite negative towards me. At one point, she told me that I was threatening her. What was the threat? She claimed informing her that I would file a complaint with the Revdex.com was a threat. Absurd! After paying her and receiving my change, I had ceased speaking, but she continued carrying on, saying I should have maintained my car better. What? That is why I took my car to them, for inspection and any maintenance needed for it to pass. So is the moral to not complain ever to this receptionist? She is polite until you question the businesses practices. Such behavior by this receptionist was very unprofessional. I have to wonder here if they are so busy that they believe it is OK to treat a dissatisfied customer with disdain. I certainly will never return there for any service. Nor would I ever recommend them to anyone.Desired Settlement: All this receptionist had to do was apologize, explain her business practices and maintain a professional demeanor while doing so. That's it. I might have deserved a harsh response had I gone in hands waving screaming and yelling, but I didn't. I told her in a serious tone that I was dissatisfied.

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Description: AUTO REPAIR & SERVICE

Address: 8517 Ablette Rd, Santee, California, United States, 92071

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