Lack of assistance and acknowledgement from the Finance department in regards to agreement discrepancies and removal of optional products I purchased by leased vehicle in Feb and during that time optional packages were added to my accountI have since realized that there were no need for these packages and have been trying to get them removed since Saturday September 23rd, I drove to the Delray location and waited from 12:30pm-2:30pm to see someone from the finance department but was told that due to numerous customer deals being closed out that I would not be able to get my needs met that dayI was told by a manager that someone would contact me on Monday via telephone to complete this task via fax.This still has not been done, and it is now Thursday, September 28th, I have called on average times a day with no response back from the finance manager or anyone in that particular department about my issueUpon speaking with someone from the sales department to se
Usual auto dealer shell game, however, I purchased a vehicle with one key available, OK, figured it was not a issue, took almost a month to get, had to coordinate with their third party motor key vendor and had to drive miles to meet him, 1st time unsuccessfully mind you for his software was not updated and he could not program remote keyGot it on the second try, had to drive miles between both times Auto had a defective rear windshield, could not hear radio while defogger is on, defogger only defogged side wellTheir 3rd party detailers and / or preppers cut up the rear deck and broke some of the grid elements weeks ago, I was told it will be replaced, I stop in to follow up a week ago and I am told it will be a "while", I cannot get a date or approximation, while I am not happy, I go with it I cannot tint windows until this is done Days ago my dad was called and told the rear window was here and when will you bring it in Today 3/I am told I have to either bring it in for photos to be taken to get the windows replaced, So now it suddenly is not in and I have take more steps I cannot believe a dealership will make a new customer go through this nonsense, If I can, I really want to return vehicle, this is Bovine Crud ***, I understand you might be following protocol, but this sux Attilio this is nonsense Anyone thinking of purchasing a vehicle @ [redacted] Kia, for the love of god run away as fast as you can, no shortage of dealers around here
When I traded in my lease for a new lease w/Mazda I was told one thing, misrepresentation for when I signed papers it was another I was tricked I went into [redacted] Mazda to get a oil change for my Mazda which is a lease that was not due for another monthsWith hours to kill I went into dealership where I met [redacted] a salesmanMoe then preceded to push me into a new lease and said anything to get me in itI was honest I am on commission also a salesperson and could not afford all the fees and depositHe promised me no trade in fees because I am getting a new Mazda and that they would pay the remaining monthsHe sent me emails after sale asking me to give him 10's so he could get his bonus and not to tell anyone I still have the textsT Just this week I got a bill from Chase about the Mazda trade inSeems I owe $including disposition fees and so onI went into Mazda and tried to clear it up w/ [redacted] who told me to call corp and leaveThis is how they
I took my car into service for the brake about a month ago and still have the same issue I purchased a ford edge and since I bought it I've had nothing but problems with itAbout a month ago I took it back into service because the brakes gave out AGAIN They said it was services On 12/2/my brakes gave out completely and I almost went head on into a police officer They once again called and said it was fixed, I went today to pick up the car and they couldn't find my keys Then they found my keys then the car wouldn't startMy car is officially not safe to drive and I don't think its fair I have to continuously go through this with the service department I pay for a service and it never gets fixed, its always the same repeated problems over and over
Purchased a vehicle from here months agoMazda never disclosed it was in an accidentThey concealed it and I would have never bought if I knew
Purchase price was 13,
Usual auto dealer shell game, however, I purchased a vehicle with one key available, OK, figured it was not a issue, took almost a month to get, had to coordinate with their third party motor key vendor and had to drive miles to meet him, 1st time unsuccessfully mind you for his software was not updated and he could not program remote keyGot it on the second try, had to drive miles between both times
Auto had a defective rear windshield, could not hear radio while defogger is on, defogger only defogged side wellTheir 3rd party detailers and / or preppers cut up the rear deck and broke some of the grid elements
weeks ago, I was told it will be replaced, I stop in to follow up a week ago and I am told it will be a "while", I cannot get a date or approximation, while I am not happy, I go with it I cannot tint windows until this is done
Days ago my dad was called and told the rear window was here and when will you bring it in
Today 3/I am told I have to either bring it in for photos to be taken to get the windows replaced, So now it suddenly is not in and I have take more steps
I cannot believe a dealership will make a new customer go through this nonsense, If I can, I really want to return vehicle, this is Bovine Crud
***, I understand you might be following protocol, but this sux
Attilio this is nonsense
Anyone thinking of purchasing a vehicle @ *** Kia, for the love of god run away as fast as you can, no shortage of dealers around here
When I traded in my lease for a new lease w/Mazda I was told one thing, misrepresentation for when I signed papers it was another I was tricked
I went into *** Mazda to get a oil change for my Mazda which is a lease that was not due for another monthsWith hours to kill I went into dealership where I met *** a salesmanMoe then preceded to push me into a new lease and said anything to get me in itI was honest I am on commission also a salesperson and could not afford all the fees and depositHe promised me no trade in fees because I am getting a new Mazda and that they would pay the remaining monthsHe sent me emails after sale asking me to give him 10's so he could get his bonus and not to tell anyone I still have the textsT Just this week I got a bill from Chase about the Mazda trade inSeems I owe $including disposition fees and so onI went into Mazda and tried to clear it up w/*** *** who told me to call corp and leaveThis is how they
I was charged $for dealer-installed options that were never on the car: Cargo net, Cargo mat, cargo cover
I contacted the Sales Manager, Steve *** He said he would check with the salesman, Scott, and get back to meHe never didI called him again and he said he would speak with the General Manager and call me backHe never didI called him back (10/15/2016)and left a message with "Juan" to have Steve *** call me backHe still has not
Lack of assistance and acknowledgement from the Finance department in regards to agreement discrepancies and removal of optional products
I purchased by leased vehicle in Feb and during that time optional packages were added to my accountI have since realized that there were no need for these packages and have been trying to get them removed since Saturday September 23rd, I drove to the Delray location and waited from 12:30pm-2:30pm to see someone from the finance department but was told that due to numerous customer deals being closed out that I would not be able to get my needs met that dayI was told by a manager that someone would contact me on Monday via telephone to complete this task via fax.This still has not been done, and it is now Thursday, September 28th, I have called on average times a day with no response back from the finance manager or anyone in that particular department about my issueUpon speaking with someone from the sales department to se
Dealer overstated the advertised car I purchasedCar was stated to be serviced by the dealer and was not the caseDealer claimed fault agreed to pay
I feel the dealer and Salesman overstated the advertising on there websitePrice of the car was shown to be priced at $13,when I arrived at the dealer after driving hours to get there the actual price was $14,Salesman Kevin Frankel described the car to be in mint condition and was not the caseThe main issue I have is they advertised this car to be serviced at their dealershipThe following day my Dad pulled the Carfax and showed the last time they serviced it was in October I have the original copy of the ad and Carfax as proofI am willing to accept the offer of $as offered by the dealership
I took my car into service for the brake about a month ago and still have the same issue
I purchased a ford edge and since I bought it I've had nothing but problems with itAbout a month ago I took it back into service because the brakes gave out AGAIN They said it was services On 12/2/my brakes gave out completely and I almost went head on into a police officer They once again called and said it was fixed, I went today to pick up the car and they couldn't find my keys Then they found my keys then the car wouldn't startMy car is officially not safe to drive and I don't think its fair I have to continuously go through this with the service department I pay for a service and it never gets fixed, its always the same repeated problems over and over
We paid cash for a Mazda CXon March
We received the car
The car did not match the description
The dealership has not given us the title
We have contacted Mazda (the car maker)
This car is supposed to be "certified pre-owned"
We cannot register the car because the dealership repeatedly sends us titles for other cars or titles with incorrect info
We would like to return the car, but understand that might not be possible
We really need the title for the car
Added $charge for ZURICH UPG for paint insurance on 4/21/contractSales mgr provided cancellation form w/ 5/9/cancel date
This unwanted "Zurich Shield" paint insurance was never mentioned at the time of the contract signingIt was added as ZURICH UPG on the contractA 2nd Zurich Service was added to contract for $(double the price agreed to) with an undisclosed provision that it be used at this dealership in Delray Beach, FL which I can't use when I leave FL making it useless I was able to cancel this service contract on 6/15/Since the $return will be returned to Grieco Mazda dealership instead of the Bank of America (lien holder) I will not know the outcome for 4-weeks as I have no trust in this dealership I have contacted Zurich Shield regarding the Cancellation Form I signed with 5/9/cancellation date I was told that the dealership sales mgr was not honest about the possibility of cancelling this contract, that the $Zurich Shield pai
I brought my car in for service to have it come out with a loose waterpump pulley and the rear defroster has been ripped off
On may my mazda rxwas towed in to grieco mazdaThe service tech *** had asked me what was wrong with it so I told him the omp lines need to be replacedHe says okay leave me the keys then I leaveIn the following days I returned multiple times to see what progress had been doneSadly to see everyday I went there was no progressso I spoke to the gm of the dealership which directed me to emailing *** *** about the lack of work done to the car*** got back to me apologizing for the delay and gave a discountHe forgot to tell me this discount would never allow me to return to that dealership againOn may *** asks me to come in in order to sign the work order, a work order that should be signed before any work is done on the vehicleAfter receiving my vehicle on the 30th I realized that I had a coolant leak which wasn't there
The vehicle - Mazda There is a problem with the steeringIt locks while driving
The vehicle - Mazda There is a problem with the steeringThe steering first started locking up in April and was taken to *** Mazda of Delray Beach on *** They were informed about the steering problem and they told us that they could not find anything but were going to change out the E.C.O.S steering unitGot the car back and then it happened again, took the car back in July and again in December for the same steering lock problemOn all occasions we were informed that they were unable to replicate the issue and even though we had video of the issue, they were still unable to assistDuring this time we had spoken to Mazda head office on numerous occasionsWe were told that they would be sending a mechanic to the dealership to see the vehicleWhile this was going on and my son was driving the vehicle, very reluctantly, as he was nervous about getting into an
Dropped my vehicle off for an oil change on 12/and when I returned to pick up my vehicle it had sustained damage while in their possession
When I brought the damage to the attention of the service manager he admitted guilt and provided paperwork stating to return on 12/to have the vehicle repaired at no cost
Upon returning on 12/the manager *** was extremely unprofessional, downright rude and told us we are lying and they are not responsible The service manager Al on 12/admitted guilt and provided written documentation stating they would fix it We also discovered they falsified paperwork in an effort to try and avoid paying for the repair We were told by *** to leave the property because we accused him of lying
TOOK ADVANTAGE OF A SENIOR ON CHEMOTHERAPY!!! TYPICAL BAIT AND SWITCHING OF PRICES AND FEES!!! PAID MORE THAN STICKER PRICE AND WAS TOLD THEY OVERCHARGED FOR GPS GAVE BACK DAUGHTER WENT TO ASK FOR REVIEW OF FEES ON BEHALF OF MOTHER AND THEY COULDN'T GIVE STRAIGHT ANSWERS!!! STAY AWAY!! CROOKED!!
Credit Check without authorization
Purchased a vehicle at Greico Chevrolet in *** *** Paid for vehicle in full with a check, NO FINANCING!
*** the manager and finance department kept pressuring me to finance and told me the price advertised for the car was for a "financed deal" because that is how they make money
I told them I m not interested I financing
They ran a credit check anyway without my permissionUpon doing so I received an alert in addition to my credit score being lowered
When I complained to *** and financing they laughed it off and said since I paid with a personal check they had to make sure I was credit worthy if the check bouncedThis could be consumer fraud or a case of identity fraudI want this unauthorized inquiry removed along with all penalties to be applied
Lack of assistance and acknowledgement from the Finance department in regards to agreement discrepancies and removal of optional products I purchased by leased vehicle in Feb and during that time optional packages were added to my accountI have since realized that there were no need for these packages and have been trying to get them removed since Saturday September 23rd, I drove to the Delray location and waited from 12:30pm-2:30pm to see someone from the finance department but was told that due to numerous customer deals being closed out that I would not be able to get my needs met that dayI was told by a manager that someone would contact me on Monday via telephone to complete this task via fax.This still has not been done, and it is now Thursday, September 28th, I have called on average times a day with no response back from the finance manager or anyone in that particular department about my issueUpon speaking with someone from the sales department to se
Usual auto dealer shell game, however, I purchased a vehicle with one key available, OK, figured it was not a issue, took almost a month to get, had to coordinate with their third party motor key vendor and had to drive miles to meet him, 1st time unsuccessfully mind you for his software was not updated and he could not program remote keyGot it on the second try, had to drive miles between both times Auto had a defective rear windshield, could not hear radio while defogger is on, defogger only defogged side wellTheir 3rd party detailers and / or preppers cut up the rear deck and broke some of the grid elements weeks ago, I was told it will be replaced, I stop in to follow up a week ago and I am told it will be a "while", I cannot get a date or approximation, while I am not happy, I go with it I cannot tint windows until this is done Days ago my dad was called and told the rear window was here and when will you bring it in Today 3/I am told I have to either bring it in for photos to be taken to get the windows replaced, So now it suddenly is not in and I have take more steps I cannot believe a dealership will make a new customer go through this nonsense, If I can, I really want to return vehicle, this is Bovine Crud ***, I understand you might be following protocol, but this sux Attilio this is nonsense Anyone thinking of purchasing a vehicle @ [redacted] Kia, for the love of god run away as fast as you can, no shortage of dealers around here
When I traded in my lease for a new lease w/Mazda I was told one thing, misrepresentation for when I signed papers it was another I was tricked I went into [redacted] Mazda to get a oil change for my Mazda which is a lease that was not due for another monthsWith hours to kill I went into dealership where I met [redacted] a salesmanMoe then preceded to push me into a new lease and said anything to get me in itI was honest I am on commission also a salesperson and could not afford all the fees and depositHe promised me no trade in fees because I am getting a new Mazda and that they would pay the remaining monthsHe sent me emails after sale asking me to give him 10's so he could get his bonus and not to tell anyone I still have the textsT Just this week I got a bill from Chase about the Mazda trade inSeems I owe $including disposition fees and so onI went into Mazda and tried to clear it up w/ [redacted] who told me to call corp and leaveThis is how they
I took my car into service for the brake about a month ago and still have the same issue I purchased a ford edge and since I bought it I've had nothing but problems with itAbout a month ago I took it back into service because the brakes gave out AGAIN They said it was services On 12/2/my brakes gave out completely and I almost went head on into a police officer They once again called and said it was fixed, I went today to pick up the car and they couldn't find my keys Then they found my keys then the car wouldn't startMy car is officially not safe to drive and I don't think its fair I have to continuously go through this with the service department I pay for a service and it never gets fixed, its always the same repeated problems over and over
Purchased a vehicle from here months agoMazda never disclosed it was in an accidentThey concealed it and I would have never bought if I knew
Purchase price was 13,
Usual auto dealer shell game, however, I purchased a vehicle with one key available, OK, figured it was not a issue, took almost a month to get, had to coordinate with their third party motor key vendor and had to drive miles to meet him, 1st time unsuccessfully mind you for his software was not updated and he could not program remote keyGot it on the second try, had to drive miles between both times
Auto had a defective rear windshield, could not hear radio while defogger is on, defogger only defogged side wellTheir 3rd party detailers and / or preppers cut up the rear deck and broke some of the grid elements
weeks ago, I was told it will be replaced, I stop in to follow up a week ago and I am told it will be a "while", I cannot get a date or approximation, while I am not happy, I go with it I cannot tint windows until this is done
Days ago my dad was called and told the rear window was here and when will you bring it in
Today 3/I am told I have to either bring it in for photos to be taken to get the windows replaced, So now it suddenly is not in and I have take more steps
I cannot believe a dealership will make a new customer go through this nonsense, If I can, I really want to return vehicle, this is Bovine Crud
***, I understand you might be following protocol, but this sux
Attilio this is nonsense
Anyone thinking of purchasing a vehicle @ *** Kia, for the love of god run away as fast as you can, no shortage of dealers around here
When I traded in my lease for a new lease w/Mazda I was told one thing, misrepresentation for when I signed papers it was another I was tricked
I went into *** Mazda to get a oil change for my Mazda which is a lease that was not due for another monthsWith hours to kill I went into dealership where I met *** a salesmanMoe then preceded to push me into a new lease and said anything to get me in itI was honest I am on commission also a salesperson and could not afford all the fees and depositHe promised me no trade in fees because I am getting a new Mazda and that they would pay the remaining monthsHe sent me emails after sale asking me to give him 10's so he could get his bonus and not to tell anyone I still have the textsT Just this week I got a bill from Chase about the Mazda trade inSeems I owe $including disposition fees and so onI went into Mazda and tried to clear it up w/*** *** who told me to call corp and leaveThis is how they
I was charged $for dealer-installed options that were never on the car: Cargo net, Cargo mat, cargo cover
I contacted the Sales Manager, Steve *** He said he would check with the salesman, Scott, and get back to meHe never didI called him again and he said he would speak with the General Manager and call me backHe never didI called him back (10/15/2016)and left a message with "Juan" to have Steve *** call me backHe still has not
Lack of assistance and acknowledgement from the Finance department in regards to agreement discrepancies and removal of optional products
I purchased by leased vehicle in Feb and during that time optional packages were added to my accountI have since realized that there were no need for these packages and have been trying to get them removed since Saturday September 23rd, I drove to the Delray location and waited from 12:30pm-2:30pm to see someone from the finance department but was told that due to numerous customer deals being closed out that I would not be able to get my needs met that dayI was told by a manager that someone would contact me on Monday via telephone to complete this task via fax.This still has not been done, and it is now Thursday, September 28th, I have called on average times a day with no response back from the finance manager or anyone in that particular department about my issueUpon speaking with someone from the sales department to se
Dealer overstated the advertised car I purchasedCar was stated to be serviced by the dealer and was not the caseDealer claimed fault agreed to pay
I feel the dealer and Salesman overstated the advertising on there websitePrice of the car was shown to be priced at $13,when I arrived at the dealer after driving hours to get there the actual price was $14,Salesman Kevin Frankel described the car to be in mint condition and was not the caseThe main issue I have is they advertised this car to be serviced at their dealershipThe following day my Dad pulled the Carfax and showed the last time they serviced it was in October I have the original copy of the ad and Carfax as proofI am willing to accept the offer of $as offered by the dealership
I took my car into service for the brake about a month ago and still have the same issue
I purchased a ford edge and since I bought it I've had nothing but problems with itAbout a month ago I took it back into service because the brakes gave out AGAIN They said it was services On 12/2/my brakes gave out completely and I almost went head on into a police officer They once again called and said it was fixed, I went today to pick up the car and they couldn't find my keys Then they found my keys then the car wouldn't startMy car is officially not safe to drive and I don't think its fair I have to continuously go through this with the service department I pay for a service and it never gets fixed, its always the same repeated problems over and over
We paid cash for a Mazda CXon March
We received the car
The car did not match the description
The dealership has not given us the title
We have contacted Mazda (the car maker)
This car is supposed to be "certified pre-owned"
We cannot register the car because the dealership repeatedly sends us titles for other cars or titles with incorrect info
We would like to return the car, but understand that might not be possible
We really need the title for the car
Added $charge for ZURICH UPG for paint insurance on 4/21/contractSales mgr provided cancellation form w/ 5/9/cancel date
This unwanted "Zurich Shield" paint insurance was never mentioned at the time of the contract signingIt was added as ZURICH UPG on the contractA 2nd Zurich Service was added to contract for $(double the price agreed to) with an undisclosed provision that it be used at this dealership in Delray Beach, FL which I can't use when I leave FL making it useless I was able to cancel this service contract on 6/15/Since the $return will be returned to Grieco Mazda dealership instead of the Bank of America (lien holder) I will not know the outcome for 4-weeks as I have no trust in this dealership I have contacted Zurich Shield regarding the Cancellation Form I signed with 5/9/cancellation date I was told that the dealership sales mgr was not honest about the possibility of cancelling this contract, that the $Zurich Shield pai
Selling cars with one key! Ask to see keys before you signBought car on 9/18- still months later trying to get a key madeBad bad business!!
I brought my car in for service to have it come out with a loose waterpump pulley and the rear defroster has been ripped off
On may my mazda rxwas towed in to grieco mazdaThe service tech *** had asked me what was wrong with it so I told him the omp lines need to be replacedHe says okay leave me the keys then I leaveIn the following days I returned multiple times to see what progress had been doneSadly to see everyday I went there was no progressso I spoke to the gm of the dealership which directed me to emailing *** *** about the lack of work done to the car*** got back to me apologizing for the delay and gave a discountHe forgot to tell me this discount would never allow me to return to that dealership againOn may *** asks me to come in in order to sign the work order, a work order that should be signed before any work is done on the vehicleAfter receiving my vehicle on the 30th I realized that I had a coolant leak which wasn't there
The vehicle - Mazda There is a problem with the steeringIt locks while driving
The vehicle - Mazda There is a problem with the steeringThe steering first started locking up in April and was taken to *** Mazda of Delray Beach on *** They were informed about the steering problem and they told us that they could not find anything but were going to change out the E.C.O.S steering unitGot the car back and then it happened again, took the car back in July and again in December for the same steering lock problemOn all occasions we were informed that they were unable to replicate the issue and even though we had video of the issue, they were still unable to assistDuring this time we had spoken to Mazda head office on numerous occasionsWe were told that they would be sending a mechanic to the dealership to see the vehicleWhile this was going on and my son was driving the vehicle, very reluctantly, as he was nervous about getting into an
Dropped my vehicle off for an oil change on 12/and when I returned to pick up my vehicle it had sustained damage while in their possession
When I brought the damage to the attention of the service manager he admitted guilt and provided paperwork stating to return on 12/to have the vehicle repaired at no cost
Upon returning on 12/the manager *** was extremely unprofessional, downright rude and told us we are lying and they are not responsible The service manager Al on 12/admitted guilt and provided written documentation stating they would fix it We also discovered they falsified paperwork in an effort to try and avoid paying for the repair We were told by *** to leave the property because we accused him of lying
TOOK ADVANTAGE OF A SENIOR ON CHEMOTHERAPY!!! TYPICAL BAIT AND SWITCHING OF PRICES AND FEES!!! PAID MORE THAN STICKER PRICE AND WAS TOLD THEY OVERCHARGED FOR GPS GAVE BACK DAUGHTER WENT TO ASK FOR REVIEW OF FEES ON BEHALF OF MOTHER AND THEY COULDN'T GIVE STRAIGHT ANSWERS!!! STAY AWAY!! CROOKED!!
Credit Check without authorization
Purchased a vehicle at Greico Chevrolet in *** *** Paid for vehicle in full with a check, NO FINANCING!
*** the manager and finance department kept pressuring me to finance and told me the price advertised for the car was for a "financed deal" because that is how they make money
I told them I m not interested I financing
They ran a credit check anyway without my permissionUpon doing so I received an alert in addition to my credit score being lowered
When I complained to *** and financing they laughed it off and said since I paid with a personal check they had to make sure I was credit worthy if the check bouncedThis could be consumer fraud or a case of identity fraudI want this unauthorized inquiry removed along with all penalties to be applied