Complaint: [redacted]I am rejecting this response because:The Plumber did nothing to address my concerns. The task to replace the facet stems was not a two person job. I have done this several times and I am not a plumber. He never told me the job would require two plumbers to disassemble the faucet. I told him I thought from memory, as I have done it before in another unit that it was a delta, but he would have to confirm. As I mentioned the process is a simple one. Turn off the hot water supply, dissemble the hot stem. (5 mins) and then I went to [redacted] and purchased the replacement parts for both. I returned and turned off the water supply for the building. Travel and time to turn off full supply. 30 mins. Then replace both stems. (5-6) mins and turn on the main water and check for leaks. Whole thing took me an hour. I have no special tools and project cost me parts and an hour of my time. To say you need two plumbers to do this task is frankly beyond the pale and in my opinion price gouging. If the plumber had told me it would be $350 prior to start and he would need two plumbers to do the job I would have gone elsewhere. This was NOT what was told to me. I am more than willing to pay for the portion of work I think is fair which is the time for replacing the trap in the kitchen. An then to have absolutely no concept of client satisfaction when I called him on it. Ridiculous. Regards,[redacted]
We apologize if you feel Sharp's Plumbing Co., Inc has taken advantage of you in any way. Prior to any work being done a conversation of our cost took place on 04/12116. We range from $89.00 an hour per man. and $148.00 .. $178.00 an hour for two men, which is $10.00 an hour to...
$50.00 an hour cheaper than our competitors.As stated on you invoice (J-258), more than just a trap assembly was replaced. There were strainers, inlet outlet kit as well as trap assembly done on 04/12/16. Pulling and identifying tub/shower faucet cartridges, seatsand stems sometimes require two people. One person needed to hold fixture in place toprevent damage while one person is pulling on cartridge/stem. As per our conversation on04/12/16, You identified fixture as a "Delta tub/shower faucet", which would require two people to remove bonnet nut to prevent damage. In closing, we are the most affordable. our labor fees were discussed prior to the work being stated, and again as stated on your invoice, a lot more than just the trap assembly was done. We again apologize if you feel our prices are too high, however your concem should have been addressed on 04/12/2016 during our discussion about labor prices, in turn we could have refused service and you could have found a different plumber.Sharp's Plumbing Co.• Inc.
Complaint: [redacted]I am rejecting this response because:The Plumber did nothing to address my concerns. The task to replace the facet stems was not a two person job. I have done this several times and I am not a plumber. He never told me the job would require two plumbers to disassemble the faucet. I told him I thought from memory, as I have done it before in another unit that it was a delta, but he would have to confirm. As I mentioned the process is a simple one. Turn off the hot water supply, dissemble the hot stem. (5 mins) and then I went to [redacted] and purchased the replacement parts for both. I returned and turned off the water supply for the building. Travel and time to turn off full supply. 30 mins. Then replace both stems. (5-6) mins and turn on the main water and check for leaks. Whole thing took me an hour. I have no special tools and project cost me parts and an hour of my time. To say you need two plumbers to do this task is frankly beyond the pale and in my opinion price gouging. If the plumber had told me it would be $350 prior to start and he would need two plumbers to do the job I would have gone elsewhere. This was NOT what was told to me. I am more than willing to pay for the portion of work I think is fair which is the time for replacing the trap in the kitchen. An then to have absolutely no concept of client satisfaction when I called him on it. Ridiculous. Regards,[redacted]
We apologize if you feel Sharp's Plumbing Co., Inc has taken advantage of you in any way. Prior to any work being done a conversation of our cost took place on 04/12116. We range from $89.00 an hour per man. and $148.00 .. $178.00 an hour for two men, which is $10.00 an hour to...
$50.00 an hour cheaper than our competitors.As stated on you invoice (J-258), more than just a trap assembly was replaced. There were strainers, inlet outlet kit as well as trap assembly done on 04/12/16. Pulling and identifying tub/shower faucet cartridges, seatsand stems sometimes require two people. One person needed to hold fixture in place toprevent damage while one person is pulling on cartridge/stem. As per our conversation on04/12/16, You identified fixture as a "Delta tub/shower faucet", which would require two people to remove bonnet nut to prevent damage. In closing, we are the most affordable. our labor fees were discussed prior to the work being stated, and again as stated on your invoice, a lot more than just the trap assembly was done. We again apologize if you feel our prices are too high, however your concem should have been addressed on 04/12/2016 during our discussion about labor prices, in turn we could have refused service and you could have found a different plumber.Sharp's Plumbing Co.• Inc.