I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on... January 20, 2016 which was a phone contact. The conversation revolved around the named party stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary. The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted] ’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance. Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions. It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me. The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days. It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started. At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one. I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit. Sincerely, [redacted] Shasta Lake RV Service
I am in receipt of your letter dated March 23, regarding the above captioned ID issueMy first contact with the named customer, [redacted] residing at [redacted] was on January 20, which was a phone contactThe conversation revolved around the named party stating that his refrigerator was operating “erratically”The initial service call was set up and completed on January 23, at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, operational consideration for that unit, customers report of problems, I performed the necessary unit check outThis check out included the following types of checks: voltage reading, loose connections, assessing for all secure connectionsMy qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relayI advised the customer that means a new control board would be necessaryThe control board was installed January 26, and the named customer was instructed once the service call was completed to call if there were any further problems with the unitAbout one week later, customer calls to inform me that the unit is still acting erraticallyDuring the phone conversation I informed Mr [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensorThe temperature control board was installed on Mr [redacted] ’s unit February 17, Based on the review of the unit this should have resolved the problem regarding the units unreliable performanceApproximately one week later, Mr [redacted] called me to say the unit continues to operate erraticallyI informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to volt cord and plugged into a volt outlet to determine whether or not the unit has a “floater”I also stated that the refrigerator needs to be in the “off” position during this timeI explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructionsIt was almost two weeks later when I heard from him by phoneMr [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigeratorHe then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with meThe facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himselfI did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for daysIt is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service providerThe customer did not give me the opportunity to complete the work for which I startedAt no time did I nor would I ever do “guess work” on a unit of any kindI did not do so in this situationI am a trained professional and I back my work and parts and this is clearly stated on my invoicesMr [redacted] made the decision to take the unit else where within my day warranty timeframe at which time he made a personal decision to replace the unit with a new oneI am not responsible for a decision made by a customer for which I was not involved with in terms of consultationI was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unitSincerely, [redacted] Shasta Lake RV Service
I am rejecting this response because: *** came to my house three times to try and repair my refrigerator after this the next estimated repair cost was to I then called two other repair shops who both told me he should have bypassed the electrical first to see if it was the cooling unitWe would have never replaced the electrical parts if we new it was the cooling unitHe should have done this check first according to two other repair shopsI offered the old unit to him because he fixes and sells used refrigerators or he might be able to use the parts he put in it that did not fix itPlease just refund my money
I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on January 20, 2016 which was a phone contact. The conversation revolved around the named party...
stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary. The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted]’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance. Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions. It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me. The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days. It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started. At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one. I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit. Sincerely,[redacted]Shasta Lake RV Service
I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on...
January 20, 2016 which was a phone contact. The conversation revolved around the named party stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary.
The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted]’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance.
Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions.
It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me.
The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days.
It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started.
At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one.
I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit.
I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on... January 20, 2016 which was a phone contact. The conversation revolved around the named party stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary. The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted] ’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance. Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions. It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me. The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days. It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started. At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one. I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit. Sincerely, [redacted] Shasta Lake RV Service
I am in receipt of your letter dated March 23, regarding the above captioned ID issueMy first contact with the named customer, [redacted] residing at [redacted] was on January 20, which was a phone contactThe conversation revolved around the named party stating that his refrigerator was operating “erratically”The initial service call was set up and completed on January 23, at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, operational consideration for that unit, customers report of problems, I performed the necessary unit check outThis check out included the following types of checks: voltage reading, loose connections, assessing for all secure connectionsMy qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relayI advised the customer that means a new control board would be necessaryThe control board was installed January 26, and the named customer was instructed once the service call was completed to call if there were any further problems with the unitAbout one week later, customer calls to inform me that the unit is still acting erraticallyDuring the phone conversation I informed Mr [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensorThe temperature control board was installed on Mr [redacted] ’s unit February 17, Based on the review of the unit this should have resolved the problem regarding the units unreliable performanceApproximately one week later, Mr [redacted] called me to say the unit continues to operate erraticallyI informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to volt cord and plugged into a volt outlet to determine whether or not the unit has a “floater”I also stated that the refrigerator needs to be in the “off” position during this timeI explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructionsIt was almost two weeks later when I heard from him by phoneMr [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigeratorHe then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with meThe facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himselfI did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for daysIt is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service providerThe customer did not give me the opportunity to complete the work for which I startedAt no time did I nor would I ever do “guess work” on a unit of any kindI did not do so in this situationI am a trained professional and I back my work and parts and this is clearly stated on my invoicesMr [redacted] made the decision to take the unit else where within my day warranty timeframe at which time he made a personal decision to replace the unit with a new oneI am not responsible for a decision made by a customer for which I was not involved with in terms of consultationI was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unitSincerely, [redacted] Shasta Lake RV Service
I am rejecting this response because: *** came to my house three times to try and repair my refrigerator after this the next estimated repair cost was to I then called two other repair shops who both told me he should have bypassed the electrical first to see if it was the cooling unitWe would have never replaced the electrical parts if we new it was the cooling unitHe should have done this check first according to two other repair shopsI offered the old unit to him because he fixes and sells used refrigerators or he might be able to use the parts he put in it that did not fix itPlease just refund my money
I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on January 20, 2016 which was a phone contact. The conversation revolved around the named party...
stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary. The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted]’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance. Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions. It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me. The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days. It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started. At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one. I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit. Sincerely,[redacted]Shasta Lake RV Service
I am in receipt of your letter dated March 23, 2016 regarding the above captioned ID issue. My first contact with the named customer, [redacted] residing at [redacted] was on...
January 20, 2016 which was a phone contact. The conversation revolved around the named party stating that his refrigerator was operating “erratically”. The initial service call was set up and completed on January 23, 2016 at which time I went to his location, discussed further his refrigerator issues, and determined by the following factors: age of unit, normal operational consideration for that unit, customers report of problems, I performed the necessary unit check out. This check out included the following types of checks: voltage reading, loose connections, assessing for all secure connections. My qualified determination based on all check outs resulted in a determination that the symptoms more than likely would be caused by a control board with “sticking” contact on the heat element relay. I advised the customer that means a new control board would be necessary.
The control board was installed January 26, 2016 and the named customer was instructed once the service call was completed to call if there were any further problems with the unit. About one week later, customer calls to inform me that the unit is still acting erratically. During the phone conversation I informed Mr. [redacted] that the temperature control does control the control board so my recommendation was to replace the temperature control which normally comes with a temperature control sensor. The temperature control board was installed on Mr. [redacted]’s unit February 17, 2016. Based on the review of the unit this should have resolved the problem regarding the units unreliable performance.
Approximately one week later, Mr. [redacted] called me to say the unit continues to operate erratically. I informed him at that time that the only thing this is left to test is the cooling unit on the refrigerator because of a possible “floater” which could cause the unit to operate “erratically”. During this conversation I informed him that the refrigerator will need to be turned off, the electric heating element needs to be hooked up to 110 volt cord and plugged into a 110 volt outlet to determine whether or not the unit has a “floater”. I also stated that the refrigerator needs to be in the “off” position during this time. I explained that this is a very easy procedure and asked that he give me a call once he ran the unit for awhile after following these customer instructions.
It was almost two weeks later when I heard from him by phone. Mr. [redacted] told me that he “decided” to take the unit to someone else and after doing so subsequently purchased a “new” refrigerator. He then stated he wanted all monies that he had paid to me fully re-funded to him as well as telling me that I could have his old refrigerator and this would settle his dispute with me.
The facts remain that the customer did not follow through with the recommended steps and processes to show that he either was planning to do the steps discussed earlier in this letter to see if there might be a “floater” nor did he contact me stating he would be unable to do those steps himself. I did not hear from him in a timely manor, he did not request further assistance, and all the work as well as the parts for which were replaced on the unit were warranted for 90 days.
It is my opinion that this customer for whatever reason and with out further consult with me, decided to take a unit that was knowingly dysfunctional to another service provider. The customer did not give me the opportunity to complete the work for which I started.
At no time did I nor would I ever do “guess work” on a unit of any kind. I did not do so in this situation. I am a trained professional and I back my work and parts and this is clearly stated on my invoices. Mr. [redacted] made the decision to take the unit else where within my 90 day warranty timeframe at which time he made a personal decision to replace the unit with a new one.
I am not responsible for a decision made by a customer for which I was not involved with in terms of consultation. I was not given the opportunity to either complete my analysis of the problem, repair the unit or to inform the customer of the cost issues in doing so as apposed to replacing it with a new unit.
Sincerely,
[redacted]
Shasta Lake RV Service