Shaun Serafini - DLC Mortgage Excellence

Although I appreciate the response and the offer to pay me $ I am rejecting this because the POD was responsible for one of the legs falling off of my entertainment center It was the movers that was responsible for the rest of the damage While they were attempting to bring it back into the house the movers were the ones that was banging it into the walls in the hallway and the movers were the ones who caused that damage This did not come from the POD Also, my mother's small entertainment center/TV stand did not get damaged in the POD all of the damage it received was a result of the movers bringing it back into our apartment/house and dropping it on the stairs, and banging it on the walls Let me also add that the first set of movers that moved our furniture out of the house and into the POD did in fact use the security straps in part of the POD They did not secure my entertainment center, but everything else was securely packed to my knowledge Regards, [redacted]

I just read the response from All about moving, and again I must clarify to say that my furniture was not damaged inside the pod The MOVERS DAMAGED OUR FURNITURE! When they attempted to take my entertainment center into my house/apartment they were the ones that was banging and bumping it into the wall not pods also, when they took our television stand into the house/apartment, again they were the ones that broke the top off of it not pods Lastly, the MOVERS were the ones that put packing/masking/ or whatever tape that they used on my bureau and when they removed it they were the ones that caused the damage None of this was the result of the POD The only damage that came from the pod was when the movers took the entertainment center out of the pod one of the legs fell off, this was due to the pod and this was the only damage that came from the pod nothing else When you own a business and damage is caused by your employees then you as the business owner should be willing to take steps to rectify the situation, and not try to pass it off on someone else Your response to my complaint was to blame it on PODS and you stated that there are numerous complaints about them, but there are also complaints about All about Moving as well I would like someone to contact me to help me with this, as I am not sure what the next step for me would be I am certainly looking for compensation for my damage furniture, but since I already had it; I am not sure what the cost would be Thank you, [redacted] Regards, [redacted]

to whom it may concern:I am taking the blame for the tape on the drawers but because the furniture was shifted around when the pod company moved the pod back and forth to the residence causing the furniture to come loose and come apart when we attempted to move it I can not take the blame for that because when the furniture was placed in the pod it was fine.I am willing to give back $for the tape marks on the dresser as a show of good faith.thank you [redacted]

The matter has been turned over to the office manager, ***, and he is talking to the customer about this issue to make a resolution.thank you,all about moving

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To whom it may concern:I have answered this complaint when the client put it in the reviews as negative and will answer it again.The furniture was damaged because when the doors are closed and the pod company comes to pick it up they are known for not being careful picking it up, putting it on the
pod truck, putting it in the warehouse with hundreds of other pods, and the same when they take it out of their warehouse and deliver it to its destinationWe explained this to the clients that no matter how tight the pod is packed, when in transit it shifts because the pods are very flimsy and do not take to motion very wellWe told her to call pods and report the damageIf you look on their website, there is so many complaints about the damage done when the clients get their pod backWe explained all this to the customerWe can not be liable for damage that was made when the pod left our hands and was moved by the pod company

to whom it may concern:first of all, no one refused to pay for the damage done to the piece, and there was a lot of issues with this move involving family members interfering with the movers and saying things to them as they were trying to move the furniture.it was in the garage for a few weeks...

because when we called to set up a time to have another team come and hoist it into the new apartment, we were told that they were going to be away and would call when they arrived home.I spoke to mrs poisy when she had given us an estimation which I thought was high. I was quoted $400, not $620.I will see if I can find another company to give an estimation, if not I will give the $400 which was quoted from mrs poisy. Thank You,[redacted]

I just read the response from All about moving, and again I must clarify to say that my furniture was not damaged inside the pod.  The MOVERS DAMAGED OUR FURNITURE!  When they attempted to take my entertainment center into my house/apartment they were the ones that was banging and bumping it into the wall not pods.  also, when they took our television stand into the house/apartment, again they were the ones that broke the top off of it not pods.  Lastly, the MOVERS were the ones that put packing/masking/ or whatever tape that they used on my bureau and when they removed it they were the ones that caused the damage.  None of this was the result of the POD.  The only damage that came from the pod was when the movers took the entertainment center out of the pod one of the legs fell off, this was due to the pod and this was the only damage that came from the pod nothing else.  When you own a business and damage is caused by your employees then you as the business owner should be willing to take steps to rectify the situation, and not try to pass it off on someone else.  Your response to my complaint was to blame it on PODS and you stated that there are numerous complaints about them, but there are also complaints about All about Moving as well.  I would like someone to contact me to help me with this, as I am not sure what the next step for me would be.  I am certainly looking for compensation for my damage furniture, but since I already had it; I am not sure what the cost would be.  Thank you,[redacted] 
Regards,
[redacted]

Although I appreciate the response and the offer to pay me $100.00.  I am rejecting this because the POD was responsible for one of the legs falling off of my entertainment center.  It was the movers that was responsible for the rest of the damage.  While they were attempting to bring it back into the house the movers were the ones that was banging it into the walls in the hallway and the movers were the ones who caused that damage.  This did not come from the POD.  Also, my mother's small entertainment center/TV stand did not get damaged in the POD all of the damage it received was a result of the movers bringing it back into our apartment/house and dropping it on the stairs, and banging it on the walls.  Let me also add that the first set of movers that moved our furniture out of the house and into the POD did in fact use the security straps in part of the POD.  They did not secure my entertainment center, but everything else was securely packed to my knowledge. 
Regards,
[redacted]

this complaint was to be taken off the site. spoke to mr [redacted] and he told me he would take it off because we both were researching the issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

to whom it may concern:I am taking the blame for the tape on the drawers but because the furniture was shifted around when the pod company moved the pod back and forth to the residence causing the furniture to come loose and come apart when we attempted to move it I can not take the blame for that because when the furniture was placed in the pod it was fine.I am willing to give back $100 for the tape marks on the dresser as a show of good faith.thank you[redacted]