Shaver Automotive Group, Inc.

We have tried to satisfy the client's concernsIt should be noted that the vehicle was sold and disclosed "as-is"Our responsibility as to any after sale issues was clearly disclosed to the customer

The lease agreement was very challenging and ultimately costly to obtain approval by the dealership on behalf of the customerIt is approved, funded, and the trade in has been paid offWe regret that the client had a bad experience but are satisfied with our
performance with respect to terms and do not deem it necessary to cancel the sale as the core terms are completed

Complaint: 10068843
I am rejecting this response because:
 
I...

knew the auto was "sold as is". That is why I specifically asked them point blank if any body work had been performed on the vehicle. They did not disclose that it did indeed have work done with their shop until after a problem occurred. Shady sales tactic's and an easy way to pass off the blame using that reply.
Regards,
[redacted]

In light of the customer’s concerns, we can offer up to $350 in reimbursement to cover the repair of the...

window at the repair facility of the customer’s choice.
 
I will need a copy of a paid invoice via email.
 
Thank you for your personal attention to this concern.
 
Regards,
 
A[redacted]
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11112395, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed the file in question and while there would be negative equity, it appears that it would be significantly less than $22,000. Perhaps a meeting with our New Car Manager would be helpful?
If so, please feel free to call J[redacted] at ###-###-####.
Or if...

you would prefer to follow up with myself, I can be emailed at [redacted]@gmail.com. 
Regards,
A[redacted]
Tell us why here...

In California, sales tax is computed on the gross sales price. The advertised price is the net after rebate price.
Please contact the dealerships New Car Manager J[redacted] to discuss. He can be reached at 8054967103 ext. 118.
If you require immediate attention, or you are not...

satisfied with your experience with Mr. M[redacted], please email me at [redacted]@gmail.com. 
Regards,
[redacted]

We had a horrible experience with Shaver Automotive. My husband was looking for a new car to lease and they lied left and right to get him into a lease. Sadly, we found out after everything was signed and done. They are all pointing fingers at each other and no longer return our calls. They have never been available when we have gone to the dealership for help.
My husband was told by Diamond, the salesman, that Shaver would take care of the remaining months owed on our current lease as well as the turn in fee. That money would be worked into our new lease payments for the new car over 4 years. In addition, Diamond had my husband's car inspected and said that all was good and he could leave it there. There were no problems and nothing would be owed. So my husband left it and drove home in his new vehicle.
It took over a month for Shaver to cut a check for the previous lease's payoff, and when they did, they were short one month and did not include the $400 turn in fee (all of which had been promised by the salesman and included in our new lease pricing!). Eventually, they cut another check for the missing month but they never took care of the $400 turn in fee. Shaver's sales manager, Jennifer, pointed to Diamond, the salesman, and said it was up to him. He pointed to Jennifer and then was never available to talk again.
We then received a bill for the final inspection on the previous lease (which Shaver had told us we had passed free and clear) - we owed over $700! I eventually spoke with the lender for the previous lease and they agreed to waive a few items on the inspection because of how we were being treated by Shaver. We still were left with $500 owed. Again, the salesman is pointing to the sales manager and she is pointing to him... and now no one is available to talk.
So we were left paying $900 to the lender for the previous lease and Shaver won't help in any way. They only left us with "well we made a mistake" and then no one was available to speak to us again. Be wary of these people. They will do anything to get a sale and they have no problem taking advantage of people. I will never give them my business again and I will make sure everyone I know steers clear of them.

We would like to assist the customer but the M[redacted]'s request is entirely unreasonable because:
1. The car is nearly five years old and is unable to be in the same condition as when sold brand new
2. The car has only been into our service department twice in the nearly five years...

since purchased. 
We were also willing to provide a loaner, so long as the M[redacted]'s supply their own vehicle insurance, as per our loaner policy. According to my research, the M[redacted]'s were unable/unwilling to provide such insurance.

We regret to inform Mr. [redacted] that we will not conduct business with him. We wish him well and hope he recognizes that sometimes a deal just can't be reached.
 
Kindest Regards,
[redacted]
President

Complaint: 11503123
I am rejecting this response because:
Shaver Dodge has REFUSED to believe that THEIR DEALERSHIP damaged our NEW vehicle. When we received the notification to bring our Dodge Grand Caravan into their dealership for a faulty factory transmission, we did that. They took 9 to 10 days to fix the vehicle. But, they did not fix it..and we told them so.... and they know it. When they had our NEW vehicle in their garage to fix the faulty factory transmission, they made things worse!! Right after we got it off the lot, we had problems with the car leaking transmission fluid and engine oil. So much in fact, that when you turn on the vent, you smell oil!! We did not purchase the car that way.......THEY DID THAT. Now, they want to avoid fixing their mistake! I told them that I am a Mom of three, and take care of an elderly mother...that I could not again be without a car. (we had a rental that we had to fight them on the first time!!). I told them that we could not afford the COMPREHENSIVE COVERAGE they demanded, for us to use their vehicle. Believe me when I tell you that they DID NOTHING TO HELP US!!!  I GET NOTHING for telling my story.....NOTHING! I want any buyer of Shaver to know EXACTLY HOW THEY TREAT THEIR CUSTOMERS!! Just this week alone, I again tried to work something out with the dealership to simply fix the damage THEY did to my vehicle........THEY TOLD ME TO GO POUND SAND (not quite in those words, but you get the meaning) and to FIND ANOTHER DEALERSHIP TO FIX MY CAR. I FEEL THAT IF YOU DAMAMAGE someones car, it is YOUR obligation to fix it,.......as good as you found it. And as for my vehicle being 5 years old, yo are right.......THAT IS HOW LONG I HAVE BEEN TRYING TO GET SHAVER DODGE TO DO THE RIGHT THING AND FIX THEIR MISTAKES!!!!!!!
Regards,
[redacted]

We are happy to work with the customer to ensure full protection under California Lemon Law.
 
Please feel free to contact Service Manager M[redacted] at ###-###-#### or Chris Shaver, Dealership Vice President at ###-###-#### if you are unable to receive a call back from our...

Service Department.

The vehicle was sold and disclosed "AS- IS".

Review: On August 9th, 2014 my wife and I purchased a Jeep Cherokee 2014 from Shaver Automotive Group in Thousand Oaks, CA. I believe they completely misled us on the value of our trade in car but I agreed to it. I thought the company would be fair and honest. After going by the price of the vehicle in their ad which says your auto net cost will be $21,685, we were sent to the finance department. We were given a bunch of papers to sign. Unfortunately, I did not read all the papers that were pushed in front of me. It was a big mistake on my part. They included three items what I did not ask for or wanted. One was $99 for special air gas for my tires. Also, they charged me $865 for Guardian Automotive Protection Package and $292 for Theft Protection Warranty. The following day after reading all paperwork that I should not have signed, I realized that I was misled and I was not completely informed what these items were for. The next day I called the sales person we dealt with and asked her what the theft protection and Guardian warranties were and if it was something that was physically installed on my car. She said no, and she said they were only warranties. She told me she would refer me to the finance department to see if the warranties can be taken off. I talked to Molly in the finance department. She told that these were actual products put on the vehicle, and they cannot be taken off. She talked to a manager, and they promised to reimburse us $500 by the following Friday. She mentioned a survey we would get via an e-mail and said that they would appreciate us giving a positive feedback on the customer service we received. After not receiving a check as promised, I called Molly on August 17, 2014. She asked if we received and filled in the survey. I said I received the survey but I did not fill it in. She said that the check cannot be issued unless the survey is filled in. I told her they could keep $500 because I am not going to say something positive on the survey that I do not believe is true.As a former business owner I feel that this company is more interested in selling dealer adds on than in customer satisfaction and its reputation.This was a $1,256 mistake on my part for not reading all the contracts and believing in what the ad said. I feel they should reimburse me for at least part of the money for the warranties. I did not know what I was buying, and warranties were not on Shaver Automotive Groups net cost on their advertisement on the internet. Their ad on the internet shows vehicle price as $21,685 Shaver Auto Net Cost which is not true because they added items we did not ask for or wanted.Desired Settlement: I would like at least a partial refund for the items I did not ask for or wanted.

Review: The same week that Shaver Jeep removed & installed a new radiator I noticed a 4 ft.long swath of leak marks on the driveway under the bumper/radiator area. I believe the current problem resulted from that service....yet I have been told 2x's by the same intake person there is NO connection between the RADIATOR removal/new install and the TRANSMISSION fluid CONNECTOR LINES & the leaking pink oily transmission fluid along/underneath the bumper. The fellow (PM) insists that it is an entirely separate issue!! and suggested it was residual fluid left from removal of radiator & would take some time to stop. It hasn't. I had hoped Shaver might warranty their work on new radiator install service. My attempts to resolve this with the dealership twice have been to no avail...UNLESS I SIGN paperwork MAKING ME RESPONSIBLE for the fix ($190.+ estimate & could be more than the estimate!) The 1st time he suggested the leaks may be residual fluids left over/caught underneath after the installation process which would take some time to disappear. It's not...and anti freeze is florescent green & transmission fluid pink. A local transmission shop & 2 independent mechanics agree that this leaking is result of the radiator install and declined to fix my problem.! I have seen the undercarriage and it seems even more obvious now that this is NOT A CO- INCIDENCE & 'separate issue' as they would like to have me believe. So who do I turn to?? for help. I drive very little but during this Holiday Season as as a great great grandma I have much to do yet I am fearful of driving until this matter is corrected.Desired Settlement: I would like to see Shaver Jeep take $$ responsibility for whatever happened during their service on my car (after which I noted numerous leaks along the underside of my front bumper area.)and to inspect & correct this new problem which occurred that same week... I don't think its my responsibility to pay an additional($190.+ estimate)to correct something resulting from their service. Two independent mechanics concur but I can't get past Paul without accepting financial responsibility.Fix/NC

Business

Response:

The consumer was provided with a loaner vehicle while we determined the cause of the problem. It was discovered that the brand new radiator that was installed was defective and was replaced for the consumer under the terms of our warranty at no charge. Since its replacement the consumer has had no further concerns with regard to this repair.

Review: I am utterly disenfranchised with the shaver automotive group as a result of my purchase of a brand new 2015 Dodge Challenger scat pac and having owned the vehicle less than 1 year while driving on the highway the motor completely blew and spewed all the oil all over the highway as the car was in drive. As a result of the catastrophic engine failure the car shut itself down and its only through sheer blind luck that I didn't careen into other vehicles injuring others or myself. Now my vehicle has been at the dealership for more than 30 days with no return date in sight. To be quite frank I am not even sure I want the vehicle back. I have tried on numerous occasions to contact the repair dept. with no return call after leaving several messages.Desired Settlement: I believe that by the state of Californias definition I am eligible for the Lemon Law, as the car has been at the dealership for more than 30days with no end in sight

Business

Response:

We are happy to work with the customer to ensure full protection under California Lemon Law. Please feel free to contact Service Manager M[redacted] at ###-###-#### or Chris Shaver, Dealership Vice President at ###-###-#### if you are unable to receive a call back from our Service Department.

Review: Wow, these guys really live up to the terrible reputation car dealers have. They passed me from one salesperson to the next -- [redacted], and more -- each telling a different story about "the deal" I could get. Insisted I bring my car back in for an appraisal, and without so much as looking at it told me they could only pay $7,000 LESS than what I had been quoted by their saleswoman [redacted]. I was told by their sales manager that we were too far apart on the deal and he didn't want to waste my time, "or my guys' time" and sent me on my way but only after wasting two hours on the roundtrip drive.All this for a 2013 leftover they are desperate to get rid of. I wonder why it still hasn't sold... it's amateur night at Shaver Chrysler Dodge Ram Fiat!The icing on the cake: when I called to complain to [redacted] the GM he resorted to name calling - truly a new low in unprofessionalism.Desired Settlement: Vehicle sold to me at 19,000 and 33,000 paid for my vehicle as verbally agreed to pending any defaults found in inspection.

Business

Response:

We regret to inform Mr. [redacted] that we will not conduct business with him. We wish him well and hope he recognizes that sometimes a deal just can't be reached.

Review: Used car buyers, be very very aware.....they are shady....I recently purchased a used vehicle from Shaver that had a few small cosmetic issues which were to be fixed as part of the purchase of the vehicle. I brought the car to them the following week as indicated and was told it would take several days to have the work completed. They were just fixing a few push in type dents on the back trunk and one under a wheel well, fixing one deep paint knick and buffing out a few scratches. I picked up the car 2 days later and while the work was completed correctly there was a new large crease in the bumper that was quite visible and caused the bumper to not fit flush with both headlights. I politely told the serviceman that this crease was not there prior to going into the shop for repairs. He said I would have to come back after the long weekend and talk to the service person who helped me initially because he was not responsible. He said that person, Paul would return to work on Tuesday of the coming week. I came back on Tuesday morning and Paul looked perturbed that I had returned as did the other service people close by in their booths. He looked at the car and gruffly agreed that the crease was not there prior..(he had carefully walked around the car with me prior to having the initial work done and had marked each area with a grease pen). This crease was very large and extremely visible to any one looking at the car. He said it would need a few days. I was without another vehicle to use and they did find me a loaner which I appreciated, but handed it off to me on empty. Still, I had a vehicle to drive. Service called me the following day to say my car was ready. I waited 15 minutes for them to bring the car around and this time Paul avoided me entirely. I walked around the car myself and while the crease was gone the bumper was still not flush and had a 1/2 inch gap exposing the drivers side headlight. I waited an additional 20 minutes to speak to him because the entire service department decided to be on the phone at the same time the exact moment I started walking around the vehicle.......I finally got Paul to come out and look at the car. He indicated I would have to speak with the used car sales manager, Mike, because their shop had worked on the car's bumper prior to me buying it/them showing it and that their body guy said that the gap in the headlight area on the one side was fixed as well as he could. Say "what"????NO one had disclosed that the bumper had work done prior to my purchase and I had specifically asked my salesperson about any previous body work, accidents, as well as, reviewed the car fax report. In addition to flat out being lied to, the bumper was now jacked after their flimsy attempt to repair it. I spoke with Mike and told him this was really not fair or professional on their part since the bumper was flush when I bought the car and the new damage happened while the car was in their care. Mind you, through this entire process I stayed polite and courteous while enduring stares from the service guys in their booths like I had snakes sprouting from my head.... Apparently, my two trips to have the repair work done had made it around service and they wanted me gone, probably deeming me a "head" case who would never be satisfied. I calmly spoke to Mike about the lack of disclosure on the prior body work, especially since the vehicle was "sold as is". I told him about the repair shop putting a crease in the bumper which aggravated the prior issue. He looked at me and said he was told thatDesired Settlement: I feel that complete replacement of the bumper would be appropriate. It is not affixed correctly and the dealership was deceitful in not disclosing that this body work had occurred before my purchase when I had asked them about any work that was done on the vehicle.

Business

Response:

We have tried to satisfy the client's concerns. It should be noted that the vehicle was sold and disclosed "as-is". Our responsibility as to any after sale issues was clearly disclosed to the customer.

Consumer

Response:

Review: 10068843

I am rejecting this response because:

Review: On January 2, 2015 I signed a leasing contract with Shaver Dodge in Thousand Oaks, CA. Three weeks later, Dodge is now trying to change the contract due to their material misrepresentation. The information they provided is at no fault of mine. Dodge never contacted me to inform me of such change. I found out from my bank that I was still making payments on my prior vehicle (trade in). I had to contact Dodge myself to find out the reason why my bank was still taking payments out of my account for my trade in vehicle. Dodge did not return my calls even when I stated the situation was urgent. I believe the dealer does not have the right to alter the contract once it has been signed. Dodge is refusing to rescind the deal and return my previous vehicle to me. They will not honor my first contract or even work with creating one that is identical. They have only been providing incorrect and misleading information. Three weeks after my purchace, they have presented me with a new contract nothing like the first which definatly does not work in my favor. Further, since my loan has not yet funded, I am still making payments on my trade in vehicle and Dodge is still demanding a first month payment for the leased vehicle. This dePer the California Department of Consumer Affairs "A buyer may have a legal right cancel a contract if his or her consent to it was obtained by the seller's fraud or other material misrepresentation, or if the bargain fails in some important way through no fault of the buyer."Desired Settlement: I am very unhappy with Dodge Shaver of Thousand Oaks. I would like to get out of this contract and take my business elsewhere. They do not deserve my business, after the amount of stress this has caused myself and my family. I give permission for you to speak to Rick Barger if I am unavailable.

Business

Response:

The lease agreement was very challenging and ultimately costly to obtain approval by the dealership on behalf of the customer.

Review: I don't even know what type of complaint this would fall under but here I go.. I purchased a Jeep Patriot 2014 on Dec. 21, 2013. Sales man ([redacted]) was great and took me step by step until I was handed off to the fiance department. It turned terrible after that. Terrible! He (Ben) just handed me a stacks of papers and just told me to sign. Never explaining not even a single sheet I was signing even though I asked him repetitively to explain what I was signing as this was my first vehicle that I was purchasing. He gave me the most brief and petty descriptions, so I took it upon myself to read everything thoroughly. He tried to sneak all these additional warranties that I did not ask for or was I asked if I wanted an extended warranty or all these other little "knick knacks" for the car. He truly snuck all these addition things and I would had payed an extra $5,000 if I hadn't taken it upon myself to read. Now the main problem is that they breached the contract. We planned out that I was putting $8,000 as a down payment.. $5,000 up front and a remaining balance of $3,000 that was due in 30 days. Check was written out and dated 1/31/2014 as that was the agreement. Check was cashed on 12/23/2013... 2 days after purchasing the vehicle! "Lucky me" the check cleared. Now I understand mistakes happen but I have been calling and leaving messages (about +8 voice mails) since and have not received a single call back. I finally had enough and asked to talk to the owner, left him 2 voice mails and still have not received a call. I then had to harass to talk to someone and not a voice mail, I then was bounced around from employee to employee and was mocked and laughed at (Carol). I have yet to get help from them or an explanation on whats going on and believe I have waited long enough for them to get back to me. This is a $3,000 dollar "mistake" that they refuse to admit and fix.Desired Settlement: Refund of $3,000 and compensation for breaching contract.

Business

Response:

I have spoken to V[redacted] and we have resolved this issue.