Shaw-Davis Funeral Home & Cremation Service

Revdex.com called business to follow up on this complaint and spoke to [redacted] ***, one of the owners, who said they have talked to the consumer directlyHe said the insurance company had dropped the ball on this matter and it had nothing to do with the funeral homeHe got the consumer on the phone with the insurance company about a week ago and they agreed to send the policy out that very dayHe assumes they did so because he has not heard anything further from the consumer

I am rejecting this response because Mr*** is not responding to my complaint.In my complaint I point out that on two different occasions ***-Davis told me that they would send me a copy of the policy, and they never sent either copy they promised to send Why? Does Mr*** consider this good customer service?Furthermore, ***-Davis NEVER offered to contact the insurance company themselves to find out what the problem was and to attempt to fix it Why? Does Mr*** consider this good customer service? If a customer is having a problem with a product that a business has sold the customer and a third party to the transaction is not performing, isn't it incumbent upon the business that sold the product to intervene with the third party and solve the problem?! Instead, each time I called ***-Davis, they treated me like I was a nuisance Their attitude seemed to be "hey, this isn't our problem!" Even though they sold me the policy!!

Revdex.com called business to follow up on this complaint and spoke to [redacted], one of the owners, who said they have talked to the consumer directly. He said the insurance company had dropped the ball on this matter and it had nothing to do with the funeral home. He got the consumer on the phone with...

the insurance company about a week ago and they agreed to send the policy out that very day. He assumes they did so because he has not heard anything further from the consumer.