Shaw's Air Conditioning & Heating, Inc.

Initial Business Response /* (1000, 7, 2015/10/27) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
As a company we pride ourselves with diagnosing equipment right on the first callWhen we hire a guy it is policy that he rides in
a truck for a year or until we see he is ready to go on his ownWe have weekly meetings every Monday with continued education trying to eliminate any problems like theseThere is no way of denying this misdiagnosis if a guy comes right behind us and simply replaces a wire and it worksI cannot argue the fact that we were wrongNow as for the switch being turned off that is something we do due to the fact if we don't and homeowner's keep trying to turn the unit on, it could cause a fireThis is something I don't think both sides would wantAll this saidI apologize for the inconvenience and misdiagnosisI have no problem at all replacing any and all money paid to us from these service callsI will send a check in the mail asapIn the future all you have to do is call me directlyMy name is *** ***, Owner of ***'s Air Conditioning & Heating IncPhone number XXX-XXXX