Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com As a company we pride ourselves with diagnosing equipment right on the first call. When we hire a guy it is policy that he rides in... a truck for a year or until we see he is ready to go on his own. We have weekly meetings every Monday with continued education trying to eliminate any problems like these. There is no way of denying this misdiagnosis if a guy comes right behind us and simply replaces a wire and it works. I cannot argue the fact that we were wrong. Now as for the switch being turned off that is something we do due to the fact if we don't and homeowner's keep trying to turn the unit on, it could cause a fire. This is something I don't think both sides would want. All this said. I apologize for the inconvenience and misdiagnosis. I have no problem at all replacing any and all money paid to us from these service calls. I will send a check in the mail asap. In the future all you have to do is call me directly. My name is [redacted] ***, Owner of ***'s Air Conditioning & Heating Inc. Phone number XXX-XXXX
Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com As a company we pride ourselves with diagnosing equipment right on the first call. When we hire a guy it is policy that he rides in... a truck for a year or until we see he is ready to go on his own. We have weekly meetings every Monday with continued education trying to eliminate any problems like these. There is no way of denying this misdiagnosis if a guy comes right behind us and simply replaces a wire and it works. I cannot argue the fact that we were wrong. Now as for the switch being turned off that is something we do due to the fact if we don't and homeowner's keep trying to turn the unit on, it could cause a fire. This is something I don't think both sides would want. All this said. I apologize for the inconvenience and misdiagnosis. I have no problem at all replacing any and all money paid to us from these service calls. I will send a check in the mail asap. In the future all you have to do is call me directly. My name is [redacted] ***, Owner of ***'s Air Conditioning & Heating Inc. Phone number XXX-XXXX