Shawnigan Lake Automotive Service (2009) Ltd

We did indeed sell this gentleman a washer We also do offer free delivery and standard replacement installation I was the salesman whom he dealt with Unfortunately, upon the delivery, we discovered that the customer did not have a proper drain installed for his washer Instead, he had some sort of hose that ran across the floor and into an old dishwasher drain setup This made the job anything but a standard replacement installation We were unable to connect the drain hose of the new washer to his rubber hose that had been rigged up to the old washer We advised the customer that this type of drain was not adequate for the new washer and that he should contact a plumber to install an adequate drain He became very angry and told my guys to leave I told them to at least stay and reconnect his old washer for him, which they did When the customer purchased the washer from us, he was given an invoice which shows a 25% restock fee on any return This inadequate drain was obviously not something that was his fault, nor something we would expect him to have known going into the transaction Knowing that, I decided to not charge him the full restock fee Instead, I charged him what I felt to be a very reasonable $for the time of sending my two guys to his home The customer was very upset about this and argued that we were trying to take advantage of him While I can understand his unwillingness to want to part with the $40, I still feel it to be more than fair