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Shawn’s Custom Carpet & Upholstery Care

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Reviews Shawn’s Custom Carpet & Upholstery Care

Shawn’s Custom Carpet & Upholstery Care Reviews (2)

Review: I contracted Shawn's cleaning service to clean and seal the tile floors in our house. The work done was shoddy to say the least. Stains were not removed, the sealer is streaked and spotty. The sealer is on the baseboards, French door glass, dining table and patio deck. I have contacted the business numerous times asking for either a refund or that the work be re-done but have heard nothing. I paid $500.00 in advance and $1,000.00 at the completion of the work. I called immediately to report problems.Desired Settlement: I would prefer a refund or at least a partial refund.....I do not want to have home in my home again.The floors must be stripped and sealed again. The other damages need to be cleaned, etc. I don't know what to do.

Review: S[redacted]'s Custom Carpet Care had been recommended to us as good at getting stains out. On December 9 S[redacted] came to our home to get our coffee stain out. He promoted himself as a "professional" carpet cleaner, highly skilled in getting out the toughest stains because he had professional cleaning products, which were superior to those an ordinary household owner would have at their disposal. He suggested the previous carpet cleaner probably didn't know what they were doing. He also said that that particular carpet cleaner was known to cut corners, and then quickly said, "I shouldn't talk about competitors that way." He also spoke somewhat condescendingly about our abilities as mere homeowners, and not professional carpet cleaners to get the stain out. He talked a good story about pH imbalances. In my presence he was confident that he could get the stain out, showing us what he had already done on the stained area, which looked pretty good at that moment. I mentioned that we had also spot cleaned it, and it looked fine until it dried, when the stain came right back. Then he proceeded to talk my wife into letting him Scotchguard the entire room, saying he could see that this room was "prone to spills." Never mind that we've had the carpet in place for more than 30 years, and this is the first time we've had a stain of this persistence, nor that the so-called "prone to spill" area was a relatively small part of the living room. The next day, after the carpet had dried, the stain was worse that it was before he came! When I called him back the next day, telling him that the stain was back, he didn't seem surprised when I told him it was darker than before he came, stating that the stain had probably gotten into the padding, and we might have to have him patch the carpet if we had any of the carpet around. I asked him to come back out and try again, or refund our $160, but he was too busy to come until 12/23. He also admitted that he had assumed the carpet was wool (since my wife mistakenly told him it was); did not pretest it, and initially used the wrong cleaner. So had to undo that cleaner before he could use the correct cleaner.Subsequently, my unprofessional wife was able to get the stain almost completely out using some common household cleaners. It has stayed out to this day. I contacted him again on December 31, 2013, leaving a message on his voicemail system telling him that my wife had been able to do what he wasn't able to do, and asking again for a refund of at least half his fee, since he did do the extra Scotchguard work. He has not returned my phone call.Desired Settlement: I would like a refund of half his fee of $160.00

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Description: CARPET LAYERS

Address: 309 N Fulton St, Ojai, California, United States, 93023

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