Shawsheen Plaza Sunoco Reviews (2)
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Shawsheen Plaza Sunoco Rating
Address: 205 N Main St, Andover, Massachusetts, United States, 01810-3109
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On August 31st, *** towed in the customer’s vehicleIt would not start and was leaking coolant*** driver said the water pump was badOn Sept1st, we checked the vehicle and called customer with an estimate of $to replace the water pump and timing beltCustomer accepted and we repaired
and told me how satisfied he was He told me of a bad experience he had in the pastIn the statement part, the customer stated he was not allowed to watch mechanics and was asked to leave the propertyThis is not trueThe customer was never on the property during the time we had his car until he picked it upAs for the settlement part, I am insulted by the thief and liar commentsBut, because of his situation, I can somewhat understandAfter years in business, I know how to do the right thing.As far as complaint, I have no idea what this is aboutObviously the customer is confused about what work he had done at what shopThe customer was never threatened, lied to or taken advantage of at my shop.Sincerely,*** ***
On August 31st, [redacted] towed in the customer’s vehicle. It would not start and was leaking coolant. [redacted] driver said the water pump was bad. On Sept. 1st, we checked the vehicle and called customer with an estimate of $693.38 to replace the water pump and timing belt. Customer accepted and we repaired...
and told me how satisfied he was. He told me of a bad experience he had in the past. In the statement part, the customer stated he was not allowed to watch mechanics and was asked to leave the property. This is not true. The customer was never on the property during the time we had his car until he picked it up. As for the settlement part, I am insulted by the thief and liar comments. But, because of his situation, I can somewhat understand. After 46 years in business, I know how to do the right thing.As far as complaint, I have no idea what this is about. Obviously the customer is confused about what work he had done at what shop. The customer was never threatened, lied to or taken advantage of at my shop.Sincerely,[redacted]