Shea Health Reviews (%countItem)
Shea Health Rating
Address: 180 Promenade Circle. Suite 300, Sacamento, California, United States, 95834
Phone: |
Show more...
|
Web: |
www.sheafitlife.com
|
E-mails: |
Sign in to see
|
Add contact information for Shea Health
Add new contacts
I ordered what they advertised as a free trial online and was charged $244.79.
Billed As: SHEA FIT LIFE OrderId: *** Order Total: $244.79
I called within minutes of ordering to cancel; and sent an email message as well. When I finally spoke to a representative, they told me that I could not cancel the order. They offered other resolutions, but none were acceptable. I just wanted to cancel my order. They charged me the $244.79.
Tell us
We have received your complaint #*** regarding your Ketofit account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 16th, 2020. The terms of the offer that you agreed to at the time of your order clearly state that you placed the order for our 7-bottle bundle for the reduced amount of $244.79. Which instead of paying the regular price of $69.99 each for the Ketofit you paid $34.97 buy 4 get 3 free, and this billing modal does not come with any recurring shipments or billing. With this however all sales are final. This product also is not offered for a trial it is only sold in bundle packages.
We received a call from you on January 16th, 2020 the same day the order is placed for a cancellation but there are no recurring charges on this so there is nothing to cancel. We are unable to cancel orders to fulfillment they are sent there right away for processing, so customers receive their products quickly.
As a courtesy we have refunded the #244.79 Please allow 3-5 business days to reflect into your account.
I hope this resolves your concern today and I hope you have a good day!
Sincerely,
Complaints Specialist
why here...
:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.